Tue.Apr 11, 2023

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E-commerce product management during Covid-19

Mind the Product

How has the Covid-19 pandemic impacted product managers who work in the e-commerce sector? Diogo Pinho Product Team Manager for SIBS shares his insights in this guest post. Read more » The post E-commerce product management during Covid-19 appeared first on Mind the Product.

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A Primer on Cultivating Taste from Legendary Producer Rick Rubin

Sachin Rekhi

I've always felt that product design was a creative endeavor and the work that most moves our industry forward stems from practitioners who could easily be described as artists. Given this, I've often wondered whether one of the best ways to improve our craft as product designers would be to immerse ourselves in the best practices of artists at large.

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Rerun: How to influence without power – Tim Herbig on The Product Experience

Mind the Product

We’ve all had issues with how to work best – not only within our individual teams, but with the rest of the organisation as well. In our conversation, he shares some simple and practical methods to diagnose when you have a problem and how to solve it. Read more » The post Rerun: How to influence without power – Tim Herbig on The Product Experience appeared first on Mind the Product.

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Average Customer Retention Rate By Industry & How to Improve Your SaaS Retention Rate

Userpilot

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together. However, the average customer retention rate by industry varies wildly.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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What Is a Product Roadmap?

Gocious Blog

A product roadmap is a specialized management tool that a product manager uses to communicate the product vision and plan to internal company stakeholders. A roadmap will relay the desired outcome and define the steps that are needed to meet this goal within a specified time frame that can encompass several months to several years.

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Wireframes vs Mockups vs Prototypes

ProductPlan

It’s often been said that a picture is worth 1,000 words. In building software products, that’s not just a platitude, there’s a great deal of truth to that statement. While there are a variety of pictures that product teams use, the three most common are wireframes, mockups, and prototypes. These three artifacts have enough similarities that many people refer to them interchangeably.

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Get the Best of Both Worlds with a Hybrid Team

dscout People Nerds

Running an unembedded team in UXR gives you the capabilities to have rigorous standards and run more lean. Here’s how you can approach it, no matter your current team makeup.

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Build a resilient company to weather any storm

Strategyzer

High inflation, labor shortages, banking crises – it’s anything but business as usual these days. With the state of the world in such flux, focusing on innovation might seem counterintuitive, but the opposite holds true. Research shows that companies that continue to invest in innovation during a crisis experience superior growth and performance post-crisis.

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Announcing Pulse 2023: What’s Next for CS, Human-First Leadership, and Building a Durable Future

Gainsight

We are FIRED UP to announce Pulse 2023 will be taking place at Moscone Center in San Francisco on May 16–17, with Pulse Academy Live on May 15. Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Now more than ever, it’s time to reflect on how far we’ve come, and imagine a future that’s durable , resilient, adaptable, and built to help our industry drive the efficiency it needs to succeed.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

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Build a resilient company to weather any storm

Strategyzer

High inflation, labor shortages, banking crises – it’s anything but business as usual these days. With the state of the world in such flux, focusing on innovation might seem counterintuitive, but the opposite holds true. Research shows that companies that continue to invest in innovation during a crisis experience superior growth and performance post-crisis.

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Product Discovery

ProductPlan

The post Product Discovery appeared first on.

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Stop relying on consultants, build your company’s innovation capabilities

Strategyzer

High inflation, labor shortages, banking crises – it’s anything but business as usual these days. With the state of the world in such flux, focusing on innovation might seem counterintuitive but the opposite holds true. Research shows that companies that continue to invest in innovation during a crisis experience superior growth and performance post-crisis.

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Unlocking the Secret to a Winning Product Strategy: The Power of a Positive Mindset

The Product Coalition

“The clearer and more focused our mind, the more effective and insightful our decision-making becomes. Mindfulness is a powerful tool for cultivating clarity, focus, and insight.” — Janice Marturano Picture yourself staring at an opportunity with negative thoughts streaming through your head like an endless Netflix series. You want to engage. Yet, your brain is telling you to run.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Creating a Robust Customer Insights Strategy – A Step-By-Step Guide

Userpilot

Building an effective customer insights strategy is a vital part of any good product manager’s skillset. In this article, we’re going to unpack why a customer insight strategy is important, how to build one, and how you can use these insights to drive customer satisfaction (and a better product experience). Ready to get started? Let’s dive right in!

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Avoiding Technical Debt

Product Solving

Hey there, Product Solving subscribers! It’s been a hot minute since I last posted 😅, but this is something that’s been on my mind and it felt like it was time to rekindle the fire. I hope you all enjoy this one, let me know if you do! TL;DR: Domain fidelity is a critical aspect of software development that ensures a system or product closely aligns with the real-world needs of its users.

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Managing Monitoring and Alerting during IT Maintenance 

eG Innovations

The Key Role of Alerting for Monitoring and Observability Alerting is a critical feature in monitoring and observability products. The monitoring platform continually tests systems and applications for metrics crossing thresholds, key events in logs and the other warning signs of issues. Alerting ensures that help desks, administrators and IT Ops teams know about issues, or impeding issues and handle communications and remediation rapidly.