Mind the Product

DECEMBER 20, 2019

Next comes greater perspectives into the design processes – including disciplines such as marketing, QA or Customer success teams. The better you understand people, she explains, the more you can empathise, trust, and work with them. Relentlessly Focus on Impact. We all know that outcomes are better than outputs.

Customer Experience 101

Customer Experience Data Visualization Framework UX 101

Intercom, Inc.

DECEMBER 31, 2019

To give some perspective, there were about 300 million smartphones sold in 2010. The scale is extraordinary. There are about 3.2 billion smartphone users worldwide according to recent estimates, which is about 42% of the global population.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

Under 10 Consulting

DECEMBER 28, 2019

Whether your company is a bellwether in the industry or on the periphery, what’s been said in the past will help you understand how your company and its products are perceived, at least from the perspective of your new organization. Catch up on the latest blogs and articles. Take time to review the latest thinking in your industry.

Technical Review 52

Technical Review White Paper Reporting Tools Product Management 52

The Product Coalition

DECEMBER 8, 2019

You’re trying to understand the solution space from the customers’ perspective, which is ultimately the only perspective that counts. Seek to understand their perspective, and start from where they are when sharing yours. Ask prospects and customers about competitors, why they chose them, and their experience with them.

Weak Development Team 94

Weak Development Team Development Analytic Tools User Testing 94

Pragmatic Marketing

DECEMBER 3, 2019

“As director, I am a stakeholder in the roadmap meeting to discuss prioritization of key feature development based on my perspective of the consumer needs.” . “We sit together, work together, debate together and ultimately take shared ownership and accountability over each strategy,” she said.

Roadmap 91

Roadmap Data Visualization User Testing Product Research 91

Pragmatic Marketing

DECEMBER 3, 2019

“As director, I am a stakeholder in the roadmap meeting to discuss prioritization of key feature development based on my perspective of the consumer needs.” . “We sit together, work together, debate together and ultimately take shared ownership and accountability over each strategy,” she said.

Roadmap 91

Roadmap Data Visualization User Testing Product Research 91

Intercom, Inc.

DECEMBER 12, 2019

Here’s Michael’s perspective: “We have a term we call hot PQLs. A hot PQL is a product qualified lead –where somebody in an organization is really getting value from a product and other people in the organization are signing up for the product as well.” ’ And then that would take a week and a half to organize that meeting.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Mind the Product

DECEMBER 11, 2019

There is more room for different perspectives. But Berlin (and I don’t speak just of product but life here in general) it’s wonderfully open. People listen to others with fewer preconceptions. What can people look forward to at your MTP Manchester Engage talk? To learn something about yourself that you didn’t know already!

Customer Experience 99

Customer Experience Workshop Technical Review Entertainment 99

The Product Coalition

DECEMBER 22, 2019

For example, if your calendar for the day is already having an ongoing to-do list entered in it by you, then this will be a little unsettling to wipe it clean from the productivity perspective, but that’s what you need to do ultimately. Filling your calendar with meaningful tasks is possible, but first, you have to make room for them.

Customer Experience 78

Customer Experience Development Management Management 78

Ask Benny

DECEMBER 31, 2019

If you are writing too many details and closing all loopholes, you get less motivated developers who do not exercise their creativity and you lose their perspectives. In How Google Works Eric Schmidt and Jonathan Rosenberg termed “Smart Creatives” as employees of the information age who are focused on solving problems.

Weak Development Team 78

Weak Development Team Vision Customer Experience Agile 78

Johanna Rothman

DECEMBER 5, 2019

I take the management perspective.). Component teams have to go up and down (and often across in various places) to finish their features. This image on the left is how I often see component teams work through a large program. I'm not an architect.

Agile 54

Agile Consulting Article Information 54

Bain Public

DECEMBER 17, 2019

It allows you to influence others from a listener’s perspective. This sets the tone for relationships with stakeholders and the meeting to come, immediately creating an open, safe space to collaborate and share ideas. It’s about seeing.

Feedback Software 52

Feedback Software Reporting Tools User Testing Weak Development Team 52

The Product Coalition

DECEMBER 5, 2019

from the Scrum Master’s perspective. Lack of patience: Patience is a critical resource, a successful Scrum Master needs to field in abundance. Of course, there is no fun in readdressing the same issue several times, rephrasing it probably, if the solution is so obvious?—?from Too bad, that Scrum cannot be pushed but needs to be pulled?—?that’s

Weak Development Team 88

Weak Development Team Reporting Tools Agile Customer Experience 88

ProductPlan

DECEMBER 18, 2019

Beyond staying competitive from a pure revenue and usage perspective, more strategic imperatives sometimes drive product development. But knowing how a feature will help the product keep up with (or surpass) others is always a useful data point. Exit strategies.

KPI 53

KPI Weak Development Team Customer Experience Travel 53

Intercom, Inc.

DECEMBER 18, 2019

It’s our great privilege to help tell the Intercom story, to bring you the personal perspectives of the wonderful people behind our product, to share our advice and tips on how to engage with customers, to present our thoughts and opinions on how to build and scale a company. .”

Research Software 30

Research Software Reporting Tools User Testing Customer Experience 30

ProductCraft

DECEMBER 5, 2019

The role of the product manager is defined in various ways across industries. But there are common threads that run through all effective product managers. It doesn’t matter if you are working at an enterprise or a startup — there is a fundamental core of competencies and skills. However, enterprise companies and startups are indeed.

Enterprise 92

Enterprise Startups Product Management Product Manager 92

ProductCraft

DECEMBER 19, 2019

Regardless of the industry you work in or the size of your company, becoming a CEO is a pinnacle of success in the business world. You’ve proven your leadership, you’ve done things right, and you’ve been successful. Once you take that seat in the corner office, the way you choose to lead varies. Perhaps you’re.

Product Management 85

Product Management Product Manager Leadership Management 85

ProductCraft

DECEMBER 10, 2019

Product management can be a hard job, with competing priorities to manage, multiple stakeholders to deal with, and to-do lists that are a mile long. With all of that stress, it’s helpful to take a break and try to find the humor in the sometimes-trying situations PMs face day in and day out.

Product Management 83

Product Management Product Manager Management Management 83

ProductCraft

DECEMBER 30, 2019

Just like that, another year has wrapped up! I’ve had the pleasure of talking to so many amazing product people this past year. The podcast remains a huge source of inspiration for me in many ways. I even wrote an entire keynote presentation about the lessons I’ve learned from chatting with product leaders and influencers.

Presentation 78

Presentation 78

ProductCraft

DECEMBER 23, 2019

Last week, we listed our favorite ProductCraft posts from 2019. Now we’d like to share some of the product articles from around the web that we really appreciated reading this past year. Some made us think, others taught us something new, and a few of them gave us a chuckle. We hope you enjoy these.

Article 72

Article 72

ProductCraft

DECEMBER 6, 2019

In my short fifteen months as a Research Triangle area resident, it has lived up to its reputation as both a tech startup hub and a center of medical research. In fact, this reputation is why my fiancee and I ended up here. Rachael is pursuing her Master’s and Ph.D. in clinical psychology at UNC-Chapel.

Research Software 72

Research Software Product Research Startups Product Management 72

Gainsight

DECEMBER 19, 2019

It’s December. For us software people, that means it’s time for three things: Holiday fun. Closing Q4 and…. Microsoft Excel! Or Google Sheets. Or Pyspread (where my Python people at?). What I mean by that is it’s budgeting season ! Who’s fired up? Okay, go with me for a bit….

Research Software 66

Research Software Customer Experience User Testing Banking 66

ProductCraft

DECEMBER 3, 2019

There’s been a lot of talk recently about the increase in competition for product management jobs in the tech industry.

Product Management 78

Product Management Product Manager Management Management 78

Business of Software Conference

DECEMBER 3, 2019

So that’s where my life started from – from an engineering perspective. Is there’s a sweet spot that’s between a really good insight a place where somebody struggles and what a consumer wants to make progress. , ‘what am I really good at from actually a functional perspective helping teams do stuff?’,

Research Software 40

Research Software User Testing Data Visualization Customer Experience 40

The Product Coalition

DECEMBER 8, 2019

If you did not want feedback and ideas from new perspectives, why are you part of a team at all? Your team meetings are a good opportunity to bring in outside people and perspectives to work into your process. he shared a story about a situation where he felt that a fresh perspective for some of the projects was necessary.

Vision 139

Vision Product Research Construction Feedback Software 139

Sachin Rekhi

DECEMBER 26, 2019

I always cherish the holidays because it gives me the perfect opportunity to reflect on the past year from both a personal and professional perspective. My perspective is that when it's executed well, NPS provides incredible insights that are hard to get any other way. A Practitioner's Guide to Net Promoter Score (NPS).

User Testing 68

User Testing Dashboard Software Engineering Document 68

Gainsight

DECEMBER 17, 2019

I’m a huge fan of science fiction. A little bit different, but in the same wheelhouse is speculative fiction—and I love that word: speculative. Coming up on the end of the year, we’re in a period of time where CEOs and CS leaders are looking back to look forward.

Customer Experience 21

Customer Experience Strategy Data Visualization Certifications 21

The Product Coalition

DECEMBER 12, 2019

Not only to get everybody on the same page but also to get different perspectives and improve your estimates (the “wisdom of the crowd”). Just get together with your team, draw two axes on a whiteboard and start discussing where each initiative should be placed. What to do with each quadrant? Low hanging fruit should be addressed first.

Customer Experience 78

Customer Experience Product Research Weak Development Team Feedback Software 78

PMLesson's Ace the PM Interview

DECEMBER 24, 2019

The interviewers want to feel as though you will bring a fresh perspective to the company and ultimately the product. Here are some of the non-technical rookie errors to watch out for: 1. No mention of a high-level product vision Who doesn’t love a visionary?

Product Management 52

Product Management Product Manager Product Research Leadership 52

Gainsight

DECEMBER 23, 2019

But basically you wanna try and approach it from a numbers perspective but also to bring customer stories to the table so that Tien as an example, could have a really good understanding of which accounts were successful and why. AS: Yeah… From a timing perspective. AO: Yeah, so that’s how we handled it. CS: Awesome.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52