Sat.Nov 05, 2022 - Fri.Nov 11, 2022

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The Build Trap: How can Product Managers Escape It by Melissa Perri

Userpilot

What is the build trap? How do teams fall into it? What can product managers do to escape it? These are just a few of the questions that Melissa Perri, a product consultant and the author of Escaping the Build Trap , discusses in her presentation she delivered at the Product Drive Summit powered by Userpilot a few weeks ago. Escaping the Build Trap by Mellisa Perry @ Product Drive 2022.

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How to build a product team from scratch

Mind the Product

The great thing about building out a product team from scratch is that you set the tone for how Product functions in a business. However it’s an exercise that comes with lots of big questions you need to answer and more than a few pitfalls, even if you think you’ve thought everything through thoroughly before [.] Read more » The post How to build a product team from scratch appeared first on Mind the Product.

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Challenges of Product Management and How to Overcome Them

Alchemer Mobile

Product management is a challenging role, no matter what industry you work in. But with great challenges come great opportunities, and most product managers thrive on taking on new tasks and solving difficult problems. Product managers must live and breathe their product. They must assume the identity of the product, be invested emotionally, file more bugs than anyone else, and forget about the concept of vacation months prior to any launch.

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Grocery Product Managers Turn To Robots To Speed Things Up

The Accidental Product Manager

Robots are being seen as a solution to a throughput problem Image Credit: Jeremy Noble. Customers have become used to going online and placing orders for items that then magically show up at their door. Nowhere has this been more transforming than in the ordering of grocery items. Each consumer can pick out a wide range of different items that all have to be collected and placed into the correct order.

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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The Foundation of Product

svpg

Recently I wrote an article about some product ops anti-patterns, but several people pointed out to me that I had buried the lede in that article, and that the most important part of that article applied far beyond the relatively minor topic of product ops. So in this article, I’d like to focus on this. The post The Foundation of Product appeared first on Silicon Valley Product Group.

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The keys to a successful product knowledge transfer: part 1

Mind the Product

In this guest post, Luke Conely delves into a few considerations to make when putting together your knowledge transfer plans as your product develops in the market. Read on for part 1 of 2 in his series. [.] Read more » The post The keys to a successful product knowledge transfer: part 1 appeared first on Mind the Product.

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What are Customer Pain Points and How to Properly Address Them

Userpilot

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points? Why do customers’ pain points matter? Common pain point categories.

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API Trends for 2023

The Product Coalition

It is a good time to consider what will be important for APIs in 2023. A helpful starting point for this is to review and reflect on research that is available, in this case Gartner’s Hyper Cycle for APIs, 2022. The key themes that come through from Gartner’s research are: Open, Public Productised APIs : in the same way that you need a mobile experience, you need a developer experience for others in your ecosystem to integrate with and build on.

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

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Building fair and innovative teams: The promise and power of behavioural science by Bibi Groot

Mind the Product

In her keynote session at #mtpcon London 2022, Head of Behavioural Science at Fair HQ Bibi Groot shares some insights from behavioural science that help us build fair, innovative and empowered teams. [.] Read more » The post Building fair and innovative teams: The promise and power of behavioural science by Bibi Groot appeared first on Mind the Product.

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Announcing Intercom for Enterprise: A whitepaper exploring how we enable large companies to support their customers

Intercom, Inc.

As companies scale, they need robust, reliable software that can support their growth. Since 2011, we’ve been on a mission to make internet business personal, helping our customers connect with their customers through in-context, personalized communications. As we’ve grown, and our product has matured and expanded, we’ve welcomed thousands of customers – each with their own unique needs and goals.

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Horizons: My Go-to Method for Wrapping up A Session

The Product Coalition

You know that really long follow-up email that goes out after most meetings? The one full of proposed next steps, assigned roles and responsibilities, and about 10+ people CC’d? Well, this exercise aims to eliminate the need for a follow-up email and asks teams to align on what should happen next before they leave the room. Enter time horizons : an activity I do at the end of any strategic workshop, Design Sprint, or big meeting as a way to organize what will happen next, and who will be respons

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Apptentive SDK 6.0 Now Available for Android and iOS

Alchemer Mobile

Built from the ground-up, Apptentive SDK 6.0 includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. What’s new in Apptentive SDK 6.0. Closing the customer feedback loop. When you directly respond to customers, you show them their feedback is valued and that they are driving meaningful change.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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How entitlement management supports the move to SaaS

Mind the Product

In this guest post, Scott Niemann, director of product management at Revenera, looks at the practical ways in which software suppliers can streamline and strengthen the move to SaaS deployment for their software products. [.] Read more » The post How entitlement management supports the move to SaaS appeared first on Mind the Product.

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Not Enough Hours in the Day To Slay Your To-Do List

Nir Eyal

Even the most productive person can’t have it all. At least, not all at once. You can search for the best productivity apps to make you more efficient and focused. You can implement productivity hacks and cut distractions. But you still might feel like there simply are not enough hours in the day for everything you need to get done. Something has to give.

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Five Tips for Dealing With the Hippo in Product Management (Video)

The Product Coalition

Lately, the UXCam team has been talking about HiPPOs (the highest-paid person’s opinion) around the coffee machine. Presenting or rejecting a well-researched product or design change to the HiPPO is a common pain point for product managers. A HiPPO situation is when you present your idea to executives or a board member and they shoot down your idea based on their gut.

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How to Define and Track your KPIs

AB Tasty

We've all heard of KPIs (Key Performance Indicators) - but do we know how to define, measure and implement them? Can we accurately distinguish them from OKRs? Find out about all this and more in our latest article.

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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The habits of successful product managers – Dave Martin on The Product Experience

Mind the Product

We learn something from every guest that joins us on the podcast, but it’s not that often that something they say makes it onto our wall. Dave Martin (co-founder of Right to Left) chatted with us about building great habits for product people, and how to make sure they stick. [.] Read more » The post The habits of successful product managers – Dave Martin on The Product Experience appeared first on Mind the Product.

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Product Marketing OKRs: How to Properly Measure Product Marketing Success

Userpilot

How do you make sure your product marketing team is actually working toward success? By using product marketing OKRs to guide strategy and track progress. Leading industry online publications talk about marketing OKRs in general, looking at the acquisition stage of the journey only. But when it comes to products, you can’t ignore the rest of the funnel.

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The Nintendo Switch Did Everything Right, Except for Just One Thing…

The Product Coalition

And I’ll explain why this affects everyone, not just the targeted demographic this negatively impacts. Gaming commands a population of almost 3 billion alone, flowing in a whopping $180 billion USD worth of revenue within 2021, according to this article by Cam Waller. If you’re in a developing or developed country, the chances of you having touched a gaming platform (of any shape or size) is probably even higher.

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How to build a roadmap for customer-facing analytics

ProductBoard

A customer-facing analytics roadmap in 3 steps Customer-facing analytics is one of the most under-delivered product feature sets in SaaS. In 9 out of 10 SaaS platforms, SaaS users lack smart insights to help them make confident business decisions. This need for easily consumable insights is an untapped opportunity for SaaS vendors. Your customers are 23x more likely to drive new business when.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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How alignment and autonomy can help you ship product features by MaryAlexa Divver and Chase Disher

Mind the Product

In this #mtpcon SF+Americas 2022 breakout session, MaryAlexa Divver and Chase Disher, Directors of Product at Public.com discuss how alignment and autonomy can help product teams ship products quickly. [.] Read more » The post How alignment and autonomy can help you ship product features by MaryAlexa Divver and Chase Disher appeared first on Mind the Product.

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Top Customer Engagement Technology Worth Your Attention

Userpilot

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. In other words, you can’t afford to not jump on the bandwagon. Read on to learn more about using technology to drive customer engagement and retention.

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Playing Field: My Go-to Method for Defining Success

The Product Coalition

When facilitating teams embarking upon strategic work, one of the most important alignment exercises you can cover is defining what success looks like. Teams tend to get into a lot of trouble when they get too far down the road without first tackling this step because success looks different to everyone, from the CEO to the designer and/or developer.

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409: Take the guessing out of B2B SaaS pricing – with Marcos Rivera

Product Innovation Educators

Answering the questions that lead to optimal product pricing. Today we are talking about how to price B2B SaaS products, learning from pricing examples. Joining us is Marcos Rivera, the author of the new book Street Pricing: A Pricing Playlist for Hip Leaders in B2B SaaS. Marcos is a pricing specialist with deep roots in product management, having served in roles from product manager to executive senior director for product management.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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SUNDAY REWIND: Improving the UX of your terms and conditions page

Mind the Product

Interesting a Terms and Conditions page is standard practice for every organisation, however, in this week’s Sunday Rewind, we look back to when Erik Episcopo delved into why it’s important to pay the greatest attention to the design of these pages. Erik opened by explaining the importance of a terms and conditions section, and provides three [.] Read more » The post SUNDAY REWIND: Improving the UX of your terms and conditions page appeared first on Mind the Product.

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Susan Stavitzski on Customer Discovery: How to Test Assumptions and Uncover Opportunities

Userpilot

Why should you use customer discovery? How can product managers use it to test assumptions and uncover opportunities? These are the key questions that Susan Stavitzki, the Senior Product Manager at CarMax, discussed during her presentation at the Product Drive Summit this year. Using Discovery to Test Assumptions and Uncover Opportunities by Susan Stavitzki.

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Assets & Liabilities: My Go-to Method for Taking Inventory With Teams

The Product Coalition

Assets and liabilities is an exercise I often facilitate with teams to take an inventory and drive a shared understanding of what’s working for and against the team. It’s also an excellent way to capture inputs from people who don’t typically work together (where competing perspectives may be at play). Whatever the altitude, this exercise is super straightforward and something I include in many endeavors, from strategic planning workshops and idea-generation sessions, to prototyping workshops.