Mind the Product

JULY 7, 2020

Product Management has become an incredibly sought-after career path for people with all kinds of backgrounds and expertise and, while the discipline is crucial to the success of modern business, it’s still very much in a state of development. As a result of all of those factors, it’s very easy to discover myths and product [.]. Read More. The post Dispelling the Biggest Fallacies of Product Management appeared first on Mind the Product.

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Roman Pichler

JULY 7, 2020

What are Feature and Component Teams? A feature team is a development team that implements end-user functionality end-to-end. Contrast this with a component team. Such a team owns an architecture building block, for example, a layer, a subsystem, or a collection of components or services, as figure 1 illustrates. Figure 1: Feature vs. Component Team.

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User Testing Feedback Software Customer Experience Customer Feedback 304

ProductCraft

JULY 6, 2020

Many of us are spending more time at home than ever before. If you’d like to use some of that time to build up your product management skills, we’ve gathered a few of the most popular e-learning courses for PMs into the list below. Each is geared toward helping you be the best product person. Read more » The post E-Learning Courses for Product Managers appeared first on ProductCraft by Pendo.

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Product Talk

JULY 8, 2020

The following is an excerpt from my upcoming book, Continuous Discovery Habits. It’s the opening to my chapter on Opportunity Mapping. Read to the end for an exciting new announcement. “To maintain the state of doubt and to carry on systematic and protracted inquiry—these are the essentials of thinking.” John Dewey , How We Think. “Structure is complicated.

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User Friction Customer Experience Product Research Data Visualization 340

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Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

Data Visualization

The Product Coalition

JULY 10, 2020

The product game has certainly changed over the last few years. Technology used to be such a novelty, back when phones still have keypads and if your video game stopped working you had to blow on the cartridge. How times have changed. Customers are much, much , harder to please than they used to be! Product Design has taken off in a way that no one could have predicted.

Product Research 101

Product Research User Testing Customer Experience Research Software 101

Product Management Unpacked

JULY 9, 2020

Pendo’s chief product officer shares his take on product management leadership. “If software is leading the world, then product managers are the modern-day businessmen and women,” says Brian Crofts, Chief Product Officer (CPO) at Pendo. Pendo offers a platform of tools that allows product managers to make their products better —whether they are at the beginning of their product roadmap deciding what to build or want to validate the direction for how their product evolves.

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Analytic Tools Reporting Tools Data Visualization Product Research 185

The Basics of Product Management

JULY 10, 2020

Should product managers know how to code? (Yes/No) It can be any programming language, including SQL, Python, JavaScript, Ruby, etc. Yes No Submit. Let us know your opinion on whether product managers should know how to code. As soon as you hit “Submit” above, the results will be visible immediately. Thank you! Hypothesis Validation. Should product managers know how to code?

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Product Management Product Manager Product Research Software Engineering 98

Mind the Product

JULY 6, 2020

With COVID continuing to put paid to our plans and the voice of Ross from Friends ringing in our ears, we’ve pivoted our ever-popular San Francisco and Hamburg conferences to bring you our brand new, online product event – #mtpcon Digital. Over three days (July 13-15), you’ll hear from some truly awesome product leaders as [.]. Read More.

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Events Branding Product Management Product Manager 106

ProductPlan

JULY 6, 2020

When you’re just getting things started, an anything-goes, Wild West attitude can sometimes be a positive. There’s so much new information coming in daily and so many assumptions that have yet to be validated that people are just winging it to get stuff done. It feels like any action is better than inaction. But organizations won’t last very long without incorporating some layers of process and procedures.

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Customer Experience Feedback Software Vision Finance 67

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

Intercom, Inc.

JULY 8, 2020

Support has changed in innumerable ways, from the emergence of call centers ( yes, phones were novel once ) to the shift to social media. But one thing has not: what customers want. As consumers ourselves, we’re all too familiar with what our customers want – a convenient and personalized support experience. There’s little more frustrating than finding out you’re ticket #372876 or being subjected to Cisco’s “Opus No. 1,” the anthem of waiting on hold.

Customer Experience 203

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Product Management University

JULY 7, 2020

Is the maturation of B2B product management and marketing keeping up with the demands of the market? B2B technology companies today bear little if any resemblance to those of the mid to late 90’s, yet a big chunk of the industry is still practicing product management and product marketing the exact same way it did 20-25 years ago. Throw in the COVID-19 pandemic and everything has changed for most of our markets (and us)?

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Mind the Product

JULY 10, 2020

An inspirational first-time talk from Tobi Otokiti asking us as product managers to consider ourselves as the product. See yourself as a product leader, not just a manager, and genuinely care for your team. Don’t be the aloof CEO of the product, but become a team player and get excited about your product – it will [.]. Read More. The post How Influential Leadership Builds Winning Products – Oluwatobi Otokiti appeared first on Mind the Product.

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The Product Guy

JULY 9, 2020

Product managers are challenged to influence without formal authority and often serve as the “go-to” person for cross functional teams. Learn how a combination of leadership tactics and agile methodologies can help you lead a high functioning team that ultimately comes together in peace and harmony, delivers software every week, and does a retro every time to figure out how you can improve.

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Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

The Product Coalition

JULY 7, 2020

Is the product manager actually the intelligence officer of the company? As a child, I loved reading fiction books such as “The secret seven”, “The famous five”, “Hasamba” and such. I also loved all the Agatha Christie books and movies. As I was a curios kid (and today curious man), I used to learn and read about a variety of subjects?—?from history through science and nature.

Data Visualization 151

Data Visualization Product Management Product Manager KPI 151

Product Management University

JULY 10, 2020

Here’s how to create business requirements that help product marketing and sales do a better job of positioning and selling value. First, remember that the reasons you build new products and features are the same exact reasons the market buys them. Zero difference! Context is the key. It not only gives design and development teams clear and quantifiable value targets, it also makes your value story easier to communicate to the market.

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Mind the Product

JULY 10, 2020

Advice on vocals, gesture and movement when public speaking from Olena Skyrta, co-founder of Speak2Me. Confidence and presence play a big part in presentation success but they don’t come naturally to everyone. In fact, three in four people have a fear of public speaking and, for a long time, I was one of them, I used to [.]. Read More. The post Developing Presence and Confidence: Advice on Vocals, Gesture and Movement appeared first on Mind the Product.

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Development Presentation Product Management Product Manager 163

Usersnap

JULY 9, 2020

Customer experience is a topic that almost anyone can relate to. Yet it’s not easy at all to do a cracking job. If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track. Ian Golding. A jigsaw puzzle is an extremely good analogy for the customer experience… you can only see the picture if you put the pieces together.

Customer Experience 145

Customer Experience Customer Feedback User Testing Onboarding KPIs 145

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Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

User Testing

Split

JULY 8, 2020

The design of your application can define its success; therefore, as a developer, you need to think about how to organize your CSS to have the greatest impact. The traditional way to organize CSS files in your React app is to import them into each component that is using that style and then assigning styles with a className. There are tools out there like Sass and Less that help you with this division of styles, and break them down for you into separate stylesheet files.

User Testing 144

User Testing Product Research Testing Naming 144

Product Management University

JULY 9, 2020

What are some tactics for better web demos that keep the audience more engaged? When it comes to web demos, you don’t have the benefit of reading your audience as you would in a face-to-face situation, even when everyone has their cameras on. You can also assume your audience is doing at least one other task so you want to be sure to give them a reason to pay full attention. 3 Tactics to Make Your Web Demos More Engaging. 1.

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Mind the Product

JULY 9, 2020

In this ProductTank Toronto talk, Moe Ali – currently the CPO at Airborne – gives us some insights into the classic archetypes and characteristics of a good product manager, covering: The balance of product discovery vs delivery Some of the archetypes of product managers What practices make a good product manager Product Discovery vs Delivery A typical [.].

Product Research 144

Product Research Product Management Product Manager Management 144

Mixpanel

JULY 7, 2020

Even in pre-COVID-19 times, it’s been held as dogma that loyal users are the core of any SaaS business. But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. For loyal users of Mixpanel, for instance, performing on-the-fly product analysis is about as routine as a morning coffee, workout, or PM standup.

Data Visualization 137

Data Visualization Customer Experience Feedback Software Onboarding KPIs 137

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The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

Product Management

Amplitude

JULY 8, 2020

Contributing authors: Jenny Chang, Bilal Mahmood, Cindy Rogers. Machine learning is a tool. A powerful tool, but built by humans, and therefore a product of the biases, data, and context we use it in. This tool can result in significant ethical challenges and injustices such as criminal prediction systems that say Black defendants pose a higher risk for recidivism or predictive ad systems that show high income jobs to men over women.

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Artificial Inteligence Analytic Tools Research Software Data Visualization 132

Strategyzer

JULY 7, 2020

Recently, social media platforms have been heavily criticized for perpetuating false and misleading information. We wanted to dig deeper and understand why. Currently, the business model of these platforms is based on advertising revenue, which is all about engagement. The algorithms used by these platforms understand the best way to get the greatest number of clicks is through outrage, even if its perpetuated through falsehood.

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Advertising Messaging Information Strategy 117

Mind the Product

JULY 6, 2020

In this ProductTank Toronto talk, Mitchell Gillespie (Director of Product Management at Wave HQ) shares some thoughts on what he calls “qualitative intelligence” As product managers are constantly striving to understand why their customers and stakeholders behave in certain ways, they are often in dire need of high-impact qualitative understanding.

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User Testing Product Research Product Management Product Manager 117

The Product Coalition

JULY 10, 2020

While some may say that a Product Manager is ‘the CEO of the product’, that’s not entirely true. Both positions involve being the keeper of a vision, and both also have to be decision makers by curating ideas from many different sources. But there are numerous differences that keep these two roles separate. As a Product Manager, you have very little authority.

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Product Management Product Manager Management Management 102

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

Pragmatic Marketing

JULY 9, 2020

Every year I read Peter Drucker's classic article, " Managing Oneself " as part of my personal-professional career navigation process. His powerful questions and frank commentary on what we need to do in our careers help me reorient and reset on my priorities and activities. It forms a key foundation for my Pragmatic Learning Network course, Level Up Power Skills: Influence, Lead and Develop Yourself Differently.

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User Testing Customer Experience Article Positioning 91

Gainsight

JULY 7, 2020

Churn (the amount of revenue lost from a company’s existing customer base each year) is a metric that rises to the top of most SaaS leaders’ minds; it is one of the most commonly tracked metrics in SaaS businesses. As a SaaS leader, some elements of churn are structural. However, there are also decisions you can make that affect churn. We recently interviewed ~50 leaders at mid-sized SaaS companies, to identify decisions they made that did or did not affect churn.

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Research Software Data Visualization User Testing Customer Experience 97

Mind the Product

JULY 7, 2020

Product people have a lot of things in common: we’re curious, we like connecting the dots, we try to solve more problems than we create, we get bored easily, we’re pretty social (even if we also identify as introverts), and we enjoy looking at things at both a tactical and strategic level. Unfortunately, we’re also [.]. Read More. The post You Are the Product – Kristina Walcker-Mayer on The Product Experience appeared first on Mind the Product.

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