Oren Steinberg

DECEMBER 9, 2018

After 15 years in hierarchical organizations I joined a flat one. With small task forces that make their own decisions. This seemed like product management heaven. All dotted lines erased! Now I can guide dev’ work directly using the power vested in me by the Holacracy Constitution. I can decide on priorities, manage sprints, call the shots. It’s like I’ve been given R&D resources at my product disposal without having to go through any managerial red-tape.

Product Management 40

Product Management Product Manager Management Management 40

Atomic Spin PM

DECEMBER 11, 2018

Wireframes are not just for designers! As a software maker, you can and should be using them to eliminate risk and validate concepts. These tools benefit the entire team, and they can be created by any member of the team. This crash course will teach you why wireframes are important, when you should utilize them, and how to best present them to your stakeholders.

Software Review 40

Software Review Customer Experience User Testing Document 40

TryMyUI

DECEMBER 12, 2018

Many of today's online sellers are hosted on massive DIY e-commerce platforms like Shopify and BigCommerce. These platforms provide lots of basic tools for non-experts to create usable experiences. We were curious to see what's possible with these tools – so we ran usability tests on 2 Shopify-hosted shoe stores: Allbirds and Greats. The post Allbirds vs Greats: UX Wars appeared first on TryMyUI Blog.

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Product Talk

DECEMBER 12, 2018

Are you inviting your engineers to participate in discovery with you? If yes, do you get pushback from them? Does your organization prefer that your engineers only write code? Marty Cagan , in Inspired , argues, “If you’re just using your engineers to code, you’re only getting about half their value.” I couldn’t agree more. But too often we equate the value of an engineer with the code that she writes.

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Data Visualization

The Product Bistro

DECEMBER 11, 2018

A recent round of staff reductions at work has led to the expected “goodbye” emails, where departing colleagues send notes of their departure, some memories, and contact information. Alas, the ones I have recently seen were somewhat, uh, pedestrian , and uninspired. I wistfully remember the art and creativity that people used to put into it.

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Sales Training Travel Customer Experience Messaging 195

Intercom, Inc.

DECEMBER 14, 2018

Email is an important channel for acquiring, supporting and retaining users. However, if not done properly, you can damage your sending reputation, meaning users won’t get your emails at all ??. Ultimately, fewer emails arriving at their intended destination means fewer conversions for you. “We’ve spent the past few months working hard on improving the systems that ensure stable, consistent deliverability for our senders” We’ve spent the past few months working hard on improving the

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Analytic Tools Reporting Tools User Testing Data Visualization 171

Mind the Product

DECEMBER 13, 2018

We’re beyond excited to be bringing our flagship conference #mtpcon – the world’s biggest and best product conference – to Singapore on March 25-26. We’re thrilled to announce the first of our amazing line-up of speakers and announce all our deep-dive workshops, connecting international and regional thought leaders with the vibrant product and UX community across AsiaPac.

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Analytic Tools Workshop Data Visualization Government 153

The Product Bistro

DECEMBER 8, 2018

Way back, when I started the Product Bistro, I had a lot of spare time (between gigs), and I was using the blog to drum up some consulting, and piece work to fill in the gaps and time. I created this site to first describe what I could offer, and how my prior expertise could […].

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Consulting Blog Product Management Product Manager 170

Alchemer Mobile

DECEMBER 12, 2018

The job of a mobile product manager is one of the most complex at any company. Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements, and myriad other activities, the list of “to-do’s” for mobile PMs can seem overwhelming. To avoid progress paralysis caused by too many competing tasks, mobile product managers must be master prioritizers.

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Framework Download Messaging Roadmap 124

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

User Testing

Intercom, Inc.

DECEMBER 13, 2018

Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress. It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. But as the college-dorm-room startup matures, there’s a fascinating twist to be found in the way it applies its new mission to Workplace, a B2B startup within the (former) startup.

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Feedback Software Data Visualization Customer Experience Certifications 151

Mind the Product

DECEMBER 11, 2018

There are lots of resources to help startups through their first product launch (if you haven’t found them yet, try looking here ). But what if you don’t work for a startup? Is the process different if you’re a product manager in an established organisation, where products have already been launched? The answer is yes…and no! Yes, because your goals are similar, whatever the company size.

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User Testing Customer Feedback Customer Experience Product launches 130

The Product Guy

DECEMBER 11, 2018

Every modern product organization is data-centric. Learn how to best leverage the data and the often missed pitfalls to watch out for. Watch as we learn more from product management expert, Jordan Bergtraum.

Product Management 134

Product Management Product Manager Management Management 134

Amplitude

DECEMBER 11, 2018

Product-oriented engineering teams do more than just write code. They’re more than just a feature factory; they’re co-owners of the product experience. They look at the full picture to understand the value and impact of what they’re building. They talk to customers. And they rigorously analyze and measure the performance of features to unearth opportunities to improve.

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Engineering Onboarding KPIs User Testing Product Research 111

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Product Research

Intercom, Inc.

DECEMBER 10, 2018

All your messaging is marketing, both before and after the sale. So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. What is in-app marketing, anyway?

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Feedback Software Analytic Tools User Testing Marketing 137

Mind the Product

DECEMBER 12, 2018

A lot of teams struggle with how to increase engagement. We all want our product to be used more often and by more people, but how do we identify opportunities that will transform how your product is used? UserTesting’s Product Insights proposes digging deeper to understand not simply the most engaged users, but those who’ve found something in your product that transforms the way they think.

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User Testing Customer Feedback Research Software Data Visualization 120

The Product Guy

DECEMBER 9, 2018

Thank you to everyone who attended the latest roundtable meet-up of The Product Group and discussed Balancing Product Needs and debated Featured Product, Smartling… And, also, thank you to our awesome sponsors who make everything possible…

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Events Product Management Product Manager Management 125

Daniel Elizalde IoT Blog

DECEMBER 11, 2018

In this episode of the IoT Product Leadership podcast, we discuss how to build better products using continuous discovery. My guest today is Teresa Torres. Teresa is a Product Discovery Coach helping companies establish proficient discovery practices. I’ve known Teresa for many years and I consider her one of the top thought leaders in the Product space.

Product Research 99

Product Research Leadership 99

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User Testing

Intercom, Inc.

DECEMBER 13, 2018

We ?? video at Intercom. Our Marketing, Sales and Support teams all use it in different ways to convert, support and onboard users in an engaging and personal way that is unique to video. “Talk to your sales team. They know the failings and successes of your product better than you do”. But it wasn’t always like this. In this video, we chat about how our Sales team’s usage of educational video has helped shape the content itself into a more dynamic feature-specific format, increasing cust

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Education Customer Experience Marketing 91

Mind the Product

DECEMBER 10, 2018

I’ve worked at two different startups, going from beta to 1.0 as the first non-founding member of the product team. Surprisingly, I had a completely different experience at each startup, even though they were both open source databases. If I were forced to prioritize (as all product managers naturally tend to do) and choose the most important lesson I learned, it’s that it’s not about the process, it’s about the people.

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User Testing Startups Engineering Customer Feedback 118

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! Dear readers, I’m often asked- so what kind of startups are you investing in at Andreessen Horowitz? And since I’m focused mostly on consumer companies – is there anything exciting happening? After all, if we’re “between” platforms, and there isn’t something as big as the iPhone coming up, is there anything interesting left?

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User Testing Startups Technical Review Customer Experience 100

ProductPlan

DECEMBER 11, 2018

The most successful products I’ve been involved with in my career came about when the entire team opened the door to the mission at the same time, with similar expectations, and on equal footing. In other words, these teams started together. Not in silos. Not with each individual immediately going off to work on different aspects of the project.

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Product Research Reporting Tools UX Engineering 97

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Product Management

The Product Guy

DECEMBER 13, 2018

Excerpts from our conversation with The Best Product Person of 2017, Melissa Perri. Watch now and see why she is counted amongst the ranks of the best in product management. More to Come. The Best Product Person (TBPP) is the leading international award honoring excellence in Product Management. Established in 2010, TBPP is awarded annually in association with The Product Guy and The Product Group.

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Product Management Product Manager Management Management 87

Mind the Product

DECEMBER 13, 2018

We took the decision to bring MTP Engage to Manchester a couple of years ago, based on the huge popularity of the ProductTank events we run in the city. This outing for MTP Engage has a distinctly Mancunian vibe, celebrating everything that’s going on in the city. It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands.

Analytic Tools 108

Analytic Tools Research Software Data Visualization Government 108

The Product Coalition

DECEMBER 10, 2018

When the only tool you have is a hammer, every problem tends to look like a nail. A persistent problem I keep seeing is that some long-standing practices tend to take the place of better ways of doing things. I wrote about the example of product thinking and project thinking here , which is one way this happens. But so many other areas of product development are prone to this same problem.

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Weak Development Team Research Software Customer Experience User Testing 76

Pragmatic Marketing

DECEMBER 11, 2018

After a decade of working with Fortune 500 companies and completing more than 200 successful engagements, we at Ignite Advisory Group have worked with some outstanding client or customer advisory board (CAB) program managers. These are the point people tasked with the day-to-day operations of their CAB program, who establish and manage regular status meetings, ensure tasks are completed on time and oversee all meeting planning and logistics.

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Customer Experience Management Management Events 70

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

Artificial Inteligence

The Product Guy

DECEMBER 8, 2018

If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. . Each week we highlight some of the recently posted openings. Check out this week’s newest, below….

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Positioning Product Management Product Manager Management 74

Mind the Product

DECEMBER 14, 2018

Google’s aim is to organise the world’s information and make it universally useful. From this original mission it has moved to making hardware such as Google Home. In this #mtpcon London talk, Google’s VP Design for Hardware, Ivy Ross, describes the challenge for her team of working out what it felt like when you held Google in your hand. Start With What’s Happened Before and Elsewhere.

User Testing 104

User Testing Research Software Customer Experience Product Research 104

Andrew Chen

DECEMBER 13, 2018

I recently did a podcast with Ryan Hoover, co-founder of Product Hunt and my sister Ada Chen Rekhi, previously SVP Marketing at Survey Monkey – here’s what we talk about: The network effects that makes Silicon Valley what it is. The uniqueness of the Silicon Valley tech ecosystem, how network effects conspire to create a “rich get richer” situation for cities, and why new communication tools enabling distributed teams to work together across continents could mean that there will be n

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Startups Customer Experience User Testing Product Research 79