Product Talk

FEBRUARY 7, 2024

It’s not just about training people to conduct interviews , use opportunity solution trees , or test assumptions —though those are all important activities—it’s also about convincing them of the value of these activities and getting the people they work with on board as well. Do you have a Product in Practice story you’d like to share?

Product Research 235

Product Research Reporting Tools User Testing Research Software 235

Product Talk

JULY 20, 2022

However, many people worry that it’s more complicated than that. Many product people seem concerned that these distinctions have a huge impact on the way that they approach discovery. But I get it, these distinctions can trip people up. Have something you’d like me to tackle in a future post? Tweet This. Tweet This.

User Testing 230

User Testing Customer Feedback Customer Experience B2C 230

Product Management University

FEBRUARY 12, 2024

Product marketing is not for prickly people with a “can’t-do” attitude! The number one thing you can do that will forever endear salespeople to you is make your product easier to sell without requiring them to have deeper product knowledge. We decided to do something no other enterprise software company had ever done at the time.

Product Marketing 147

Product Marketing Marketing Customer Experience Differentiation 147

Roman Pichler

APRIL 5, 2022

2 Involve the Right People. As a rule of thumb, avoid meetings with more than ten attendees when you have to make high-impact decisions and/or rework the product strategy , product roadmap , or product backlog. This can make it harder for people to free up the necessary time and attend them. 5 Make Time to Check-in.

Weak Development Team 265

Weak Development Team Product Management Product Manager User Testing 265

The Accidental Product Manager

FEBRUARY 5, 2024

If this is the case, what you have done to make it easy for them to use your product? Perhaps this is something that you need to start doing. As the customer population of people 65 and over grows, so does their spending power in the marketplace and product managers are taking notice.

User Testing 104

User Testing Customer Experience Product Management Product Manager 104

The Product Coalition

JULY 13, 2021

Word of Mouth Word of mouth is how we share events and products on a daily basis, both online and in real life People tend to trust other people’s words and recommendations, in particular friends and people they trust more than they trust advertising. For this to work, it can also be good to offer something in return.

Customer Experience 173

Customer Experience User Testing Presentation Events 173

The Product Coalition

DECEMBER 19, 2023

For that reason, I actually considered buying both — not a small expense for a struggling startup. Buying it was almost a treat, a way for me to say to myself: “Good job Guy, you deserve this”. Heap, on the other hand, does something strange. Product Both products provide quantitative analytics and session recording.

Data Visualization 121

Data Visualization Analytic Tools Customer Experience Startups 121

Product Management University

SEPTEMBER 4, 2023

Consider the fact that portfolio marketing just might be your ticket to strategic product marketing in its purest form, making everything a lot easier with better results. It makes for a simple message that by default, addresses executive buyers, department heads and users. What is Portfolio Marketing? Here’s why.

Product Marketing 130

Product Marketing Marketing Customer Experience Product Research 130

Product Talk

DECEMBER 13, 2023

We often hear from people that building an opportunity solution tree is hard work. Tweet This As a quick reminder, your outcome should be something the product team is able to directly influence, but it also needs to connect to a business outcome like growing revenue. . Click the image to see a larger version.

Data Visualization 248

Data Visualization Analytic Tools Reporting Tools Technical Review 248

Intercom, Inc.

MAY 13, 2022

The ideal next step in the customer journey is that those curious customers see value in what you’re offering and make a purchase. . Often companies create something called customer journey maps to visualize how their customers arrive at a given destination, whatever that might be. . What is a customer journey map?

Customer Experience 223

Customer Experience User Friction User Testing Data Visualization 223

Product Innovation Educators

JANUARY 22, 2024

.” Matt shared that successful innovators and entrepreneurs think differently from other people. They continue to buy things at full retail price from multiple Buc-ee’s stores and sell them online. ” That’s true of both entrepreneurs and people in corporate America who are incredible repeat innovators. [9:36]

Research Software 118

Research Software Naming Product Research Download 118

The Product Coalition

DECEMBER 12, 2022

This gives you a better understanding of their needs and desires, and will help you provide them with products and services they’ll actually buy and use. Fundamentally we are trying to make it easy for the end user to do the tasks they do everyday. Most people don’t know the difference between good or bad design.

User Friction 155

User Friction Feedback Software User Testing Customer Feedback 155

Lenny Rachitsky

APRIL 9, 2024

How it works: This is a paid fellowship lasting three months (you’ll be paid $30,000), limited to three people, beginning in July (although timing is flexible). AI saw something no human had ever seen in playing the game for over 4,000 years. I’ve been thinking about this question a lot.

Data Visualization 120

Data Visualization ChatGPT Research Software Product Management 120

Alchemer Mobile

DECEMBER 7, 2022

“Should we buy this software or should we build it?” The build vs. buy question is both one of the most common and one of the most challenging dilemmas facing product managers. Total cost of ownership: How much will the software cost to buy? Let’s look at each consideration in-depth to help you make your decision.

Analytic Tools 130

Analytic Tools Research Software Reporting Tools Software Review 130

Alchemer Mobile

DECEMBER 7, 2022

“Should we buy this software or should we build it?” The build vs. buy question is both one of the most common and one of the most challenging dilemmas facing product managers. . 5 common considerations before you decide to build or buy. Total cost of ownership: How much will the software cost to buy? Time to market.

Analytic Tools 130

Analytic Tools Research Software Reporting Tools Software Review 130

The Product Coalition

JULY 17, 2022

While frameworks don’t necessarily cover every aspect of being a good product manager, they provide guidance on how to approach problems and make decisions. The DACI framework is useful in situations where a decision is going to affect multiple groups of people across different teams and business units. Buy A Feature What is it?

Framework 134

Framework Product Research User Testing Feedback Software 134

The Product Coalition

NOVEMBER 30, 2022

The most likely answer is that not enough people bought or used the product. But many, many products are developed without knowing from the start that people want the solution, or even care about the problem. But then they launch and getting people to buy is harder than pulling teeth. We learn the problems people have.

User Testing 138

User Testing Product Research Research Software Customer Experience 138

The Accidental Product Manager

NOVEMBER 13, 2023

Just like the rest of us you have probably heard of celebrities like Tony Hawk and Paris Hilton joining in on this crypto world of art or the astronomically high prices people are paying for both cartoon monkeys and pixelated images. Ok, so by now you are probably sick of hearing about NFTs. What Can NFTs Be Used For?

Product Management 73

Product Management Product Manager Certifications Product Research 73

The Product Coalition

JULY 5, 2023

You’re not satisfying that rule by constantly delivering features that users love, if you could instead drop something wonderful into their laps all at once. Camille Fournier wrote a great post called Why is it so hard to decide to buy but what’s also needed are rules. Advocating for buying instead of building demands heroism.

Reporting Tools 100

Reporting Tools ChatGPT User Testing Differentiation 100

The Product Coalition

AUGUST 15, 2023

A business needs to see that the investments it makes are driving a financial return. The shareholders of this startup are making investments now that will likely lead to near term losses but that later will hopefully lead to significant gains in the value of their equity.

Development 125

Development Technical Review Customer Experience Software Review 125

Intercom, Inc.

OCTOBER 8, 2020

But if anyone knows how to walk this tightrope and make it to the other side, it’s Kristen Habacht. Yet that hasn’t stopped them making big inroads into the enterprise market. Making it work means taking a product-led approach , so it might not suit every business. I think people want to buy like that.”.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Intercom, Inc.

JUNE 23, 2022

Software buying is undergoing a transformation, as is the case with many industries in the post-pandemic market. And by the time they make their first contact, the decision has likely been made. And working at G2, she has access to a lot of data about what people are looking for. You’ve had such an interesting journey.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Intercom, Inc.

SEPTEMBER 9, 2022

“We’ve seen sustained progress of something new and exciting – neural-network-driven technology – really starting to come into its own and be useful” Des Traynor: Well, let’s start at the end, in a sense. Has something happened in the last while? And they were really good at making graphics for computer games.

Artificial Inteligence 249

Artificial Inteligence Research Software Analytic Tools Feedback Software 249

Intercom, Inc.

JUNE 7, 2022

Live chat – especially when it’s part of a modern customer communications platform that helps you make the most of every engagement – is a powerful addition to your sales tech stack. For many years, B2B companies have executed their inbound sales funnel in a traditional manner that looked a little something like this: Visitor prospects.

Inbound 245

Inbound Customer Communications Research Software Data Visualization 245

The Product Coalition

NOVEMBER 13, 2023

When people say it they usually mean that new needs arise and you can start building your answers to them (COVID anyone?). When people (and VCs) aren’t spending money easily, you must be super sharp with your value proposition, positioning, product, marketing, and sales. Your product makes sense for your first few customers.

Product Strategy 121

Product Strategy Strategy User Testing Weak Development Team 121

The Product Coalition

DECEMBER 4, 2023

When people say it they usually mean that new needs arise and you can start building your answers to them (COVID anyone?). A crisis like ours — a war — might mean that you must succeed with a lot less than you optimally need because people aren’t as available as they used to be, and we can’t know when it will be over.

Product Strategy 110

Product Strategy Strategy User Testing Weak Development Team 110

Product Talk

JANUARY 18, 2023

Product people naturally want to solve any problems they’re presented with. Helena quickly recognized something needed to change: “I knew I wanted to nudge them away from that and I started realizing I must not be the first person to face this problem.” But this isn’t always easy. Of course there’s always a tradeoff.

Feedback Software 222

Feedback Software Product Research Customer Experience User Testing 222

Intercom, Inc.

JUNE 30, 2022

?. For years, people have been abusing surveys. It didn’t work very well, and it turned out it was because people made honest mistakes when filling in forms that the technology couldn’t read. Ask people something simple and interesting that goes straight to the point. The makings of a form specialist.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Sachin Rekhi

NOVEMBER 28, 2023

But what's insidious about the way that people talk to customers is that they often fail to glean any new insights or worse, get a false positive, causing them to over invest their cash, their time, and their team in an unvalidated product idea that ultimately doesn't sell. This is because doing so suffers from the "Pathos Problem."

User Testing 78

User Testing Customer Feedback Product Research Customer Experience 78

The Product Coalition

JULY 25, 2021

As a manager of product people, it is your job to help them with this continuous growth, but it’s not always easy. Even people with a developed growth mindset?—?ones No one likes to see their gaps pointed to, and for people who don’t have a developed growth mindset, it’s twice as hard. Really really want it.

Weak Development Team 157

Weak Development Team Product Management Product Manager Outbound 157

The Product Coalition

JUNE 15, 2023

What makes you click and tick? They figured out what makes you as a user click and tick. After reading this article you’ll know how to make users click and tick. Maybe by utilizing marketing tools to get across to the right people before expanding to acquire new users? Why do you act the way that you do? Hmm guilty right?

User Testing 112

User Testing Customer Experience Product Management Product Manager 112

Lenny Rachitsky

FEBRUARY 13, 2024

This changed in 2023, when Randy Gao, Simon Huang, and Minah Jung comprehensively reviewed the top methods , combining insights from dozens of papers to make sense of WTP. But first, a big disclaimer : Most of the below methods hold the product description constant while trying to determine some magical number that people will pay.

Data Visualization 105

Data Visualization Product Research User Testing Research Software 105

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. How do people move into staff engineering roles? Solving the puzzle.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

UX Planet

MARCH 7, 2024

Only a few designers come up with something that breaks the norm. Engineers are the soul of the business, not us You can buy a template and outsource the design part in an instant. 1000 is the minimum for a basic and standard website design, and that’s what I charged to make an entire MVP back in the day. But for UI bros ?

Download 81

Download Customer Experience Document UX 81

Intercom, Inc.

NOVEMBER 4, 2021

Behind every feature launch, every blog post, every book, there they are — creative directors, copywriters, designers, illustrators, and animators with the sole mission to make modern communication between businesses and their customers feel a little bit more personal and human. It can change how people perceive your brand.

Branding 222

Branding Technical Review Customer Experience Systems Review 222

The Product Coalition

FEBRUARY 15, 2023

A few months ago, I saw a post in a Product Manager group on Facebook from a new product manager (PM) that went something like this: “New PM here. I was so excited to make a career transfer, and now I’m starting to lose my positivity and energy. If something goes wrong with the product, your team should reflect rather than blame.

Product Management 122

Product Management Product Manager Management Management 122

UX Planet

JANUARY 22, 2024

Being alert is required in details such as being open to make corrections in the process and keeping up with the development for the perfect progress of the plan. In general, if something went wrong in the business process, none of the users feel responsible for the resulting work. This behavior is actually not prejudice, but more.

Customer Experience 84

Customer Experience Differentiation Books UX 84