Miro

OCTOBER 18, 2018

One of the most effective ways to structure thoughts and organize the flow of ideas is to map them on a canvas. Thanks to recent updates, RealtimeBoard now supports not only diagram mapping, but also automated mind […]. The post 5 popular mind map types to help your creative thinking appeared first on RealtimeBoard Blog.

Blog 58

Blog 58

Product Talk

APRIL 17, 2024

Keep in mind: We’re really a mature team. Each team met for their domain with the PM, the researcher, and the designer, and they just mapped the entire problem space because we’ve never done that. She’s mind-blowing. Mapping the opportunity space takes time and it slows down things.

Product Research 208

Product Research User Testing Data Visualization Research Software 208

Product Talk

FEBRUARY 28, 2024

The team already had a solution in mind, which was to come up with more customer-friendly options than simply canceling, which could include things like having customers pause, ride out their time, or switch plans. The product trio also went through assumption mapping for the first time. The team wanted to be bold in their approach.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Mind the Product

NOVEMBER 30, 2022

There was no one better to ask than Daniel Elizalde, Author of B2B Innovator’s Map, who had all of the [.] Read more » The post Challenges of product in enterprise organisations – Daniel Elizalde on The Product Experience appeared first on Mind the Product.

Enterprise 221

Enterprise B2B Product Management Product Manager 221

Mind the Product

OCTOBER 12, 2021

We asked consultant, trainer and author Tim Herbig to give us the crash course on Impact Mapping, including how to get people to understand the difference between an Impact and an Outcome. [.] Read more » The post An introduction to impact mapping – Tim Herbig on The Product Experience appeared first on Mind the Product.

Customer Experience 221

Customer Experience Consulting Product Research User Testing 221

Mind the Product

APRIL 21, 2022

Read on to learn how to prepare for a customer journey mapping workshop, how to conduct it smoothly, and what to do afterwards. [.] Read more » The post A step-by-step guide to running a customer journey mapping workshop appeared first on Mind the Product.

Workshop 193

Workshop User Testing Product Research 193

Intercom, Inc.

MAY 13, 2022

You may find that you need several touchpoints along the path to purchase – identifying these interactions is a process known as touchpoint mapping. What is a customer journey map? Often companies create something called customer journey maps to visualize how their customers arrive at a given destination, whatever that might be. .

Customer Experience 223

Customer Experience User Friction User Testing Data Visualization 223

Mind the Product

AUGUST 24, 2021

To guide us on how to do that, we asked Jeff Patton, creator of User Story Mapping, to join us on the podcast. [.] Read more » The post Getting started with User Story Mapping – Jeff Patton appeared first on Mind the Product.

Customer Experience 216

Customer Experience 216

Mind the Product

MAY 15, 2022

In this Sunday Rewind episode, we look back to when Gleb Smolich, IT specialist, broke down customer journey mapping (CJM). Gleb explained how because customer journey maps can be hard to create and their results cannot always be tracked, it can be tempting to use [.] He explained why it’s an important marketing tool for products.

User Testing 160

User Testing Research Software Marketing Product Research 160

Product Talk

OCTOBER 18, 2023

Story mapping—walking through each step of a customer or user’s journey as shown here—is an effective way of generating different types of assumptions. Here are some of my favorites: Use story mapping to help generate the assumptions that appear in each step of your story map. Be specific. What is an assumption test?

Product Research 256

Product Research User Testing Testing Analytic Tools 256

Mind the Product

AUGUST 16, 2022

In his bestselling book, ‘The B2B Innovator’s Map – How to get from idea to your first ten customers’, Product Executive & Advisor Daniel Elizalde delves into all the implications every Product Leader needs to consider. appeared first on Mind the Product. Below, you can read Chapter 1 of his [.]

B2B 159

B2B User Testing Books Product Research 159

Mind the Product

MAY 5, 2022

In the previous part of this article, we covered the preparatory phase of the customer journey mapping workshop, and now it's time to delve into the actual conduct of the session and what follows. [.] Read more » The post A step-by-step guide to running a customer journey mapping workshop: part 2 appeared first on Mind the Product.

Workshop 158

Workshop Customer Experience User Testing Roadmap 158

Mind the Product

AUGUST 16, 2022

In his bestselling book, ‘The B2B Innovator’s Map – How to get ideas from your first ten customers’, Product Executive & Advisor Daniel Elizalde delves into all the implications every Product Leader needs to consider. appeared first on Mind the Product. Below, you can read Chapter 1 of his book. [.]

B2B 134

B2B User Testing Books Product Research 134

Mind the Product

JANUARY 22, 2019

As 2019 gets underway, I’ve been enjoying taking stock of what we saw at Mind the Product Training over 2018. New for this year from Mind the Product Training is a Product Metrics workshop, and a particularly nuanced part of the program is the balance between your innate intuition and the data you collect. Mapping Methodologies.

Research Software 149

Research Software Product Research User Testing Data Visualization 149

Mind the Product

MARCH 9, 2021

The post Level up Your Product Function With the Product Leader Map appeared first on Mind the Product. It’s no surprise – product leadership is a tough gig, but strong product leadership is vital if companies are to be product-led and achieve growth. Below, I [.].

Leadership 226

Leadership 226

Product Talk

MARCH 17, 2020

We have dozens of examples of successful 100% remote companies— Automattic , InVision , and Zapier are a few that come to mind. They map out and prioritize the opportunity space. They story map their best ideas. We both have to be mindful that all of these communication channels mean we are always on. Tweet This.

Product Research 243

Product Research Document Customer Experience Reference 243

Product Talk

DECEMBER 27, 2023

She explains, “Fast forward a few years and product practice was still very much on my mind. Lily’s Answer: ProductPlay Sessions to Practice Interviewing and Opportunity Mapping For the inaugural ProductPlay session, Lily chose to cover Jobs To Be Done (JTBD) interviews and opportunity solution trees as the two frameworks to practice.

User Testing 194

User Testing Feedback Software Product Research Research Software 194

Product Talk

OCTOBER 25, 2023

To translate this into more useful advice (and think through how to respond to leaders who were asking product teams to go faster), Trevor spent time mapping out which opportunities would allow them to move more quickly. So Iryna began mapping out an opportunity solution tree with the outcome “teams are set up to win.”

Leadership 256

Leadership Product Research Reporting Tools Feedback Software 256

Mind the Product

SEPTEMBER 28, 2021

This article explores the concepts of mapping, maturing, and automating business processes in the incredibly exciting world of product. [.] Read more » The post Product operations – an approach to scaling and improving product teams appeared first on Mind the Product.

Article 168

Article Product Management Product Manager Management 168

Userpilot

JANUARY 15, 2024

Identify experience gaps and reduce friction : One of the strategies for empathetic design is mapping out the entire user journey and trying to understand how users move from one key interaction to the other (more on that shortly). For instance, by observing the click map below, you can instantly see high and low engagement areas.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Mind the Product

DECEMBER 28, 2021

Read more » The post Map out your product management career appeared first on Mind the Product. So, you've discovered that your dream career is in product management. How do you go about starting your career? Read on to find out. [.]

Product Management 156

Product Management Product Manager Management Management 156

Mind the Product

AUGUST 27, 2020

The key points of her talk include: Admitting ignorance Pushing boundaries The ability to say no Admitting Ignorance In ancient times there was a period when maps of undiscovered places were filled [.]. The post The Fearless Product Manager, by Swapna Malekar appeared first on Mind the Product.

Product Management 212

Product Management Product Manager Management Management 212

Product Talk

JULY 8, 2020

It’s the opening to my chapter on Opportunity Mapping. It gets done, undone, and redone.” – Barbara Tversky , Mind in Motion. Mapping the opportunity space is how we give structure to the ill-structured problem of reaching our desired outcome. Announcing a New Course: Opportunity Mapping. John Dewey , How We Think.

User Friction 340

User Friction Customer Experience Product Research Data Visualization 340

Mind the Product

MAY 7, 2021

In this interactive AMA session for MTP Leaders, Dave Martin, Executive Coach and Chief Product Officer at Fractional joins us to discuss how product leaders can achieve success using The Product Leader Map. Read more » The post Achieve success with the Product Leader Map appeared first on Mind the Product.

Leadership 129

Leadership 129

Userpilot

FEBRUARY 29, 2024

Perform heat map analysis for a quick overview of feature engagement. While the two may seem interchangeable, keep in mind that feature usage is not the same as product usage. Plus, heat map analysis is also easy to perform. Perform heat map analysis with Userpilot. Use data visualizations to easily identify trends.

Data Visualization 95

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 95

Product Talk

FEBRUARY 2, 2022

The product trio did a few brainstorming sessions, picked a few things they wanted to develop further, and story mapped different solution paths. Inviting Engineers to Participate in Assumption Mapping. This is an example of an assumption map Ellen created with the engineers. Click the image to see a larger version. Tweet This.

Product Research 232

Product Research User Testing Engineering Testing 232

Roman Pichler

MARCH 4, 2019

Maps are the Foundations on which Adventures are Built. One of them even came with a separate treasure map that could be unfolded to discover a hidden treasure. The map below shows the strategy tools I find helpful to make effective product strategy decisions. The Map is Not the Territory.

Strategy 227

Strategy Vision Product Research Data Visualization 227

The Product Coalition

JUNE 26, 2023

How to navigate our tech-saturated existence by using your SHAPE Map and CARE Compass. . . Ripple Detection is a two-part framework comprising the mental models of the SHAPE Map ( Spheres of Human Activity, Proximity, and Engagement) and the CARE Compass (Complete, Aligned, Reputable, Ethical). Two of those are a MAP and a COMPASS.

Research Software 131

Research Software User Testing Events Framework 131

UX Planet

JANUARY 11, 2024

My focus was on understanding users deeply, utilizing personas, user journey maps, and the SCAMPER method to drive innovation and user-centric design. This depth allows teams to empathize, understand motivations, and design with real user needs in mind. This visualization aids in pinpointing areas for improvement.

Customer Experience 79

Customer Experience User Testing Customer Feedback User Friction 79

The Product Coalition

AUGUST 19, 2021

Step One: Begin With The End Photo by Neel on Unsplash Usually it is like a vision projecting in my mind, I can see the system running and a user using it, what it feels and looks like. So I simply started to throw it all in a big mind map in Miro. a user story mapping. Finalize the UX and have a detailed UI.

Vision 158

Vision Feedback Software Technical Review Customer Experience 158

Mind the Product

JUNE 16, 2021

Randy had the chance to collaborate with service design consultant Simon Wilson on a project recently, where mapping formed the basis for much of the discovery work. Read more » The post Using maps as part of discovery – Simon Wilson appeared first on Mind the Product. Learn the Wardley Mapping Strategy ?Sarah

Product Research 98

Product Research Consulting Government Article 98

Mind the Product

MARCH 9, 2020

Mind the Product has launched a new training workshop for product leaders on mapping. Why Learn to Map? For this reason Mind the Product Training has recently produced a workshop called Product Mapping. Any process, document, report or roadmap is built by mapping data points to decisions.

Reporting Tools 117

Reporting Tools User Friction Workshop Data Visualization 117

Product Talk

NOVEMBER 15, 2023

Then I can start doing some of those things like story mapping a solution, generating assumptions, and starting to think about, can I question or test some of those assumptions? In a discovery context, that could be experience maps, opportunity solution trees, or story maps. Hope: Makes sense. Teresa: All right.

Product Research 230

Product Research Customer Experience Data Visualization User Testing 230

The Product Coalition

JUNE 13, 2022

Let’s take Google Maps for example. Some of the clarifying questions, in this case, would be - Are we improving the app or the desktop version of Google Maps? Is there a specific part of Google Maps that we are trying to improve? So any improvements that we make to Google Maps should align with the company’s overarching mission.

Product Management 128

Product Management Product Manager User Testing Customer Feedback 128

Mind the Product

SEPTEMBER 10, 2021

In this ProductTank Edinburgh talk, Rita Cervetto, service design lead at Kaluza provides some insights on the benefits of service mapping in product discovery and how this can help you see the bigger picture. Read more » The post Looking at the bigger picture by Rita Cervetto appeared first on Mind the Product.

Product Research 143

Product Research Customer Feedback Information User Testing 143

Userpilot

SEPTEMBER 7, 2023

Interested in building a B2B customer journey map? At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use.

Analytic Tools 103

Analytic Tools Feedback Software Research Software User Testing 103

Userpilot

AUGUST 10, 2023

Map out the onboarding journey and evaluate each step to eliminate unnecessary tasks. Yaakov’s protip: Use a template to map out your user personas and their pain points. User onboarding best practices: use a template to map out your user personas. Use a template to map out the user journey. So what’s the solution?

Onboarding KPIs 86

Onboarding KPIs Customer Experience User Testing User Friction 86