Product Talk

JANUARY 19, 2022

This won’t surprise any of you. I teach teams that business outcomes are derived from your business model. Product outcomes measure your customers’ behavior within the product and are leading indicators of business outcomes. If you align revenue with creating value, then revenue is a proxy for measuring impact.

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Product Research Workshop Weak Development Team Books 197

Userpilot

FEBRUARY 26, 2024

Why should you conduct it? And how to do it with available product analytics solutions? These are the key questions the article discusses, so if you're after the answers, you’re up for a treat! It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Book the demo!

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. What AI tools you can use. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Userpilot

APRIL 8, 2024

Think about the last software application that you used for work. If it’s the latter, then you’ve already experienced what bottom-up SaaS is! Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. Book the demo!

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Analytic Tools Feedback Software Data Visualization Strategy 96

Intercom, Inc.

JUNE 30, 2022

Caroline Jarrett became interested in forms around 30 years ago while delivering optical character recognition systems to the UK Inland Revenue, which included processing tax forms. But as Caroline points out, even the best tools need to be used thoughtfully in order to get meaningful results. It’s great to have you on the show.

Feedback Software 239

Feedback Software Reporting Tools Research Software User Testing 239

Intercom, Inc.

JUNE 10, 2020

Also known as Product Intuition or Product Instinct or Product Taste, it is the idea that you can use your own judgment to (1) accurately predict what your customers need, want and value, and (2) design and ship the right solution for them. How do I get it? So if it is not innate, how do you get it?

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Research Software Weak Development Team Reporting Tools Customer Communications 291

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. User behavior analytics helps you access key insights to: Improve free trial to paid conversion rate.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software User Testing 104

Lenny Rachitsky

APRIL 2, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Subscribe now P.S. Check out my recruiting service (helping you hire Sr. This re-acceleration is something you almost never see at a company that’s over a decade old, especially after a multi-year deceleration.

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Analytic Tools Customer Experience Weak Development Team Data Visualization 118

Userpilot

MARCH 19, 2024

Tracking user activity patterns helps you understand users better and uncover insights to increase product engagement. This article shows you practical steps to accomplish this task. You will also find the best tools for the job and learn about key behavior metrics to monitor for tracking user patterns. Funnel analysis.

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Data Visualization Analytic Tools Feedback Software Customer Feedback 103

Andrew Chen

JANUARY 15, 2024

(above: Me in Sep 2023, a happy author, finding the Japanese translated version of my book at the wonderful Daikanyama Tsutaya Books in Tokyo) Dear readers, As many of you know, 2 years ago I published my first book THE COLD START PROBLEM. Nevertheless, I swear I will never write another book again. (I

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Books User Testing Research Software Customer Experience 66

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Of course, this doesn’t mean shutting down all your channels, crossing your fingers, and hoping for the best. Or, even better, eliminating them altogether.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Intercom, Inc.

APRIL 8, 2021

Joel Friedlaender is the founder of Cliniko , a practice management software for clinics and allied health practitioners to manage their scheduling and booking, patient records, invoicing, and more. Cliniko has been helping thousands of healthcare professionals to accelerate digital transformation in their businesses ever since.

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Healthcare Data Visualization Customer Experience Weak Development Team 211

Mironov Consulting

JANUARY 24, 2024

There are lots of books/sources with deep dives into corporate strategy that I won’t duplicate here.    See Porter or Collins or Doerr or your own favorite strategist.   Do Sales, Marketing, Finance, HR, Engineering, and Product know/have what they need to support the plan?  

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Strategy Product Strategy Onboarding KPIs Data Visualization 119

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? Why it is important for your product management efforts. It’s quite a lot of ground to cover, so without further ado, let’s get right into it! For example, at the Retention stage, you could track the churn rate and CSAT. Book the demo!

Analytic Tools 103

Analytic Tools Data Visualization Research Software Onboarding KPIs 103

Johanna Rothman

NOVEMBER 13, 2023

I'm finishing the Project Lifecycles book. Take a look at your list AND at which ones your publisher wants to put on the cover. It isn't hard, you just have to pay attention and keep an eye on your publisher. — Bob Sutton (@work_matters) November 7, 2023 I'm my own publisher for this book.

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Userpilot

NOVEMBER 21, 2023

Do you even need a product launch checklist? Technically not, but it helps a lot to have one, and you will find out why from this article! More importantly, you will find here 2 different checklists: one for new products and the other for updates or feature releases. What is a product launch checklist?

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Product launches User Testing Product Research Analytic Tools 104

The Product Coalition

JANUARY 23, 2022

Manual testing of your mobile products is important and useful. However, it does not scale well, with the myriad of devices, OSs, screens and other combinations that exist on the market that your users will utilise. Why do Mobile Test Automation? It’s impossible to test every combination, and even harder if doing that manually.

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Userpilot

MARCH 25, 2024

Whether you’re planning your exit, seeking VC funding, or setting up ESOPs, a SaaS valuation is a must. Introduces key metrics that can affect your company’s value. Covers common valuation mistakes. Shows how to leverage PLG strategies to boost the value of your SaaS business. Book the demo!

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

OCTOBER 24, 2023

In this article, we’ll explain what a good conversion path is, what the underlying analytics of an effective conversion path look like, describe some common conversion paths, and ultimately why they matter. Why should you analyze conversion paths in the first place? You can use them to optimize customer acquisition.

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience Reporting Tools 105

Userpilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? A hybrid model combines elements of the two models to tailor the assistance to user needs. Book the demo! Let’s get right into it!

Analytic Tools 102

Analytic Tools Feedback Software User Testing Customer Feedback 102

Userpilot

NOVEMBER 14, 2023

In particular, it covers: What omnichannel analytics are Why it’s important to track How to implement your omnichannel analytics strategy Omnichannel analytics tools Let’s get right into it! It also helps you to develop an omnichannel marketing strategy to engage existing and potential customers more effectively.

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 105

Userpilot

APRIL 29, 2024

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. Interested in delivering better in-app help without coding?

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Analytic Tools Reporting Tools Data Visualization Onboarding KPIs 52

The Product Coalition

SEPTEMBER 11, 2022

As product leaders, we need to make so many decisions. Here are a few techniques to help you decide nonetheless. Some of you might think that knowing all of these facts about someone doesn’t really mean that you know him (I know that’s what Arik thought too), and you are probably right.

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Customer Experience Definition User Testing Engineering 116

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! Let’s get right to it! For example, run A/B and usability tests.

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Analytic Tools Feedback Software UX Data Visualization 106

Userpilot

MARCH 14, 2024

Are you wondering what the GA4 path exploration report is? If so, you’re in the right place, as this is the main question we explore in the article! To be more specific, we: Cover its most common use cases. For example, you can use it to visualize actions taken before reaching a conversion point.

Data Visualization 106

Data Visualization Analytic Tools Feedback Software Reporting Tools 106

Userpilot

MARCH 5, 2024

If you’re looking for the answer to the question, we’ve got you covered! Funnel steps are the most common way to visualize funnel data. Visualizing the time to convert data can help teams identify the ideal free trial length. How do you visualize a conversion funnel?

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Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

DECEMBER 7, 2023

It will also guide you through uncovering and harnessing these insights in your SaaS business. These insights help modern businesses understand customers, create targeted marketing campaigns, identify business opportunities, and enhance the customer experience. To learn how this can help your business, book a demo today.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. TL;DR A product marketing framework is a structured but flexible approach to positioning and promoting your product. Choosing the right framework requires a bit of effort from you.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Build your user flow diagram. Userpilot can help.

Data Visualization 106

Data Visualization Customer Feedback Analytic Tools User Testing 106

The Product Coalition

DECEMBER 29, 2021

This year I developed a new reading approach, in which I read several books in parallel, usually from different topics. A leader’s most important job is creating and constantly adjusting this strategic bridge between goals and objectives.” This book changed the way I listen to people. do yourself a favor and read it.

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Books Systems Review Software Review Weak Development Team 124

Product Innovation Educators

JULY 31, 2023

For two of his years at Amazon, Colin was Chief of Staff to Jeff Bezos, AKA “Jeff’s shadow,” during which he spent each day attending meetings, traveling with, and discussing business and life with Jeff. Amazon’s first leadership principle is customer obsession, and we realized we weren’t as customer-obsessed as we needed to be.

Data Visualization 84

Data Visualization Feedback Software Customer Feedback Document 84

Userpilot

JUNE 3, 2022

You’re in luck. Therefore, as a product marketer, you need to continually update your skills to remain relevant in a constantly changing industry. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. What is product marketing?

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Sachin Rekhi

MARCH 14, 2020

In the book, they cover everything they have learned from their experience, including why remote work is good for a company, how to hire for remote work, collaborating effectively, managing remote workers, and more. I wanted to share five such tips I took away from the book. Change your scenery. Build a personal routine.

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Books Messaging Naming Presentation 167

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

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Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? Don't worry, we've got all the answers.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JANUARY 9, 2024

The Single Ease Question (SEQ) can be your key to understanding usability. If you want to learn more about this tool for understanding feature usability and explaining any behavioral changes, let’s get into it! you can issue them each time a user attempts a usability task ). Book a demo with Userpilot to get started!

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Data Visualization User Testing Product Research Analytic Tools 106

Userpilot

FEBRUARY 10, 2023

You probably thought that companies only used one type of persona for sales, marketing, feature adoption , and everything else. Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers.

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