Userpilot

NOVEMBER 21, 2022

These are just a couple of questions we’re exploring in the articles so if that’s what you’re after, you’re in the right place. This outlines how to launch the product to the right clientele at the right time. After the launch, it’s their job to let users know about the changes through release notes.

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Product Talk

JUNE 1, 2022

So, how exactly do you make that happen? For this edition of Product in Practice , we caught up with Dan Clem of Zonar Systems to learn how he set up user interview recruiting and began interviewing customers weekly as a result. And this is not just an empty excuse—most product people’s calendars are packed. But it doesn’t have to.

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Research Software Product Research User Testing Customer Experience 165

Userpilot

APRIL 6, 2023

In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience? A powerful AI tool can be the perfect companion to your customer success platform.

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Andrew Chen

AUGUST 23, 2023

Usually the essays are scheduled to go out Monday/Tuesday morning at 9am The day the post goes out, I do a light proof-read and then once it goes out, I write a tweetstorm directing traffic This whole process has served me well for years. Recently, I’ve had some major changes in my workflow, and wanted to share more.

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Blog ChatGPT Research Software Generative AI 89

The Product Coalition

APRIL 13, 2022

Photo by Harish Natarahjan As we discussed in the previous article, four parameters influence the success of a solution?—? Paper documents can add over ten days. A new solution cannot make some claims faster at the cost of making the Business Process considerably more complex. The Four Towers?—? Consistency ?—?A Compliant? —?As

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Framework Software Review Technical Review Document 121

The Product Coalition

MARCH 27, 2020

I had to learn a new tool, and a new organization, all at once. Once I got up to speed, it was rewarding and fun to see how Slack uses Slack. Every day I experience how working in channels makes information more transparent, lets our teams be more agile and helps me stay connected with my coworkers in real time.

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Feedback Software Research Software Reporting Tools Technical Review 128

Userpilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. In this article, we’ll consider the 12 best Typeform alternatives for SaaS businesses. What is Typeform?

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Data Visualization Analytic Tools Feedback Software Embedded Analytics 81

Intercom, Inc.

JULY 10, 2018

I’ve been asked this so often that I figured I’d share exactly how we use Intercom, the benefits it provides our business and more importantly, the benefits it provides our customers. In order to make bootstrapping work, you need to be scrappy, ruthlessly prioritizing your actions and avoiding non-essential expenses. Replicate the issue.

Feedback Software 106

Feedback Software User Testing Customer Experience Customer Feedback 106

Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s analytics includes the following 4 features: Paths, Funnels, Reports, and Retention. Pendo Analytics features.

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 93

Intercom, Inc.

MARCH 11, 2021

Later is an Instagram marketing platform that allows users to be more strategic about how they plan, publish, and report on their social media content. We recently spoke with Farhan to learn more about where the future of customer support is heading, and how understanding customer behavior can help to drive revenue in the future.

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Gainsight

JANUARY 17, 2020

So we asked 10 experts the following questions to learn more about how they collect and prioritze customer feedback: What are some of the effective ways you collect feedback? How do you work with your customer-facing teams to gather feedback? How do you prioritize what feedback gets incorporated into the product roadmap?

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User Testing Customer Feedback Feedback Software Customer Experience 117

The Product Coalition

NOVEMBER 26, 2019

When a long-awaited product or feature finally launches, it often comes well short of the needs. Their goals are always stated in terms of delivering products and features (output), and never in terms of expected business and customer outcomes. It’s tempting to think that the developers?—?engineers,

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Onboarding KPIs Product Research Agile User Testing 78

PMLesson's Ace the PM Interview

NOVEMBER 8, 2021

If you've got the time, we recommend watching the full mock on your own and reflecting on how you think it went. Then, come back to this article. Together, we'll provide some analysis on Celena's performance, along with tips and advice on how to most effectively answer a PM interview question like this.

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User Friction Customer Experience Management Management 52

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. It is really interesting to note that every object in our room has traveled in a truck for some part of its journey before it reached us!

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User Testing Customer Feedback Research Software Product Research 49

SidsAvenue

APRIL 24, 2012

This post is all dedicated to find 15 such Online Services that are I feel are must for an individual. 1 Delicious for bookmarking Internet is flooded with Information and the chances of finding the article you read last week and "Shouted Wow" again today are doubtful. So what do you do. That’s where Delicious comes as a savior.

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Product Talk

APRIL 19, 2023

So how do you keep up? He writes that personal knowledge management includes “how to save, organize, and apply one’s knowledge to solve problems and deliver creative work.” Find all of the posts in this series here. The world of digital products is evolving quickly. Readwise is a simple, but brilliant idea,” says Teresa.

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Research Software Data Visualization Product Research Systems Review 130

Roy Madden

DECEMBER 14, 2021

New Feature. You can now build your own feeds in Feedly for websites without RSS. You already follow your favorite blogs, news sites, research journals, and more in Feedly. That’s why we’re so excited to announce Feedly’s new RSS Builder. Product Integration Manager, Feedly Enterprise User.

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Research Software User Testing Enterprise Article 144

Userzoom

DECEMBER 17, 2019

Come with me… We asked some of the most respected UX professionals the following question: How do you communicate the value of user research to stakeholders? But it doesn’t have to be like that. But where will you find such a panel!? Let’s begin… Understand the why behind the pushback.

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User Testing Research Software Product Research Customer Feedback 122

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. It is really interesting to note that every object in our room has traveled in a truck for some part of its journey before it reached us!

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User Testing Customer Feedback Research Software Product Research 40

Product Talk

OCTOBER 20, 2021

But the concepts don’t mean much if you’re not making real changes to the way you work—whether it’s how often you talk to customers , what you discuss in your conversations with them, or what you do with those findings. Since there are countless ways of approaching this, we’re kicking off a new series, Tools of the Trade. Tweet This.

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Product Research Research Software Technical Review Data Visualization 150

Product Talk

MAY 4, 2022

In the Tools of the Trade series, we talk with different product professionals to explore how they approach continuous discovery and which tools facilitate this process for them. Find all of the posts in this series here. For this post, we caught up with Steve Cheshire , a Product Manager at Pendo. Tweet This.

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Research Software Feedback Software Product Research Data Visualization 200

Product Talk

JANUARY 3, 2024

They’re no longer simply “project managing” requests from sales, but using the insights they’ve gained from customers to bet on products and features that are making a genuine impact on the company’s revenue. Can a single course change your career trajectory? Can a single course change your career trajectory?

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Product Research Customer Experience Research Software Reporting Tools 212

Product Talk

SEPTEMBER 20, 2023

I caught up with six product people to learn which tools they’re using, their favorite features, and their tips and tricks for success. Please note that this post is for educational purposes and is not intended to be an official Product Talk endorsement of any of the tools mentioned. I literally couldn’t put it down.

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Product Talk

MAY 10, 2023

For many product teams , continuous discovery is a brand-new way of working. While you might be eager to dive in, it can be a little overwhelming to know how to get started. While you might be eager to dive in, it can be a little overwhelming to know how to get started. Full Transcript Teresa Torres: Welcome, everybody.

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Product Research User Testing Feedback Software Research Software 130

Product Talk

JULY 19, 2023

You know (or you’re in the process of learning) how to identify opportunities , consider different solutions, and identify and test your assumptions. It can also provide snapshots of how your thinking has evolved over time while helping you remember what you’re working toward—the outcome at the top of your tree.

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Analytic Tools Product Research Customer Experience User Testing 175

Product Talk

JANUARY 31, 2024

You’ll often hear Teresa say that there’s no single right way to do continuous discovery. Something she might not say as often (that’s just as true) is that there’s no single wrong way to do discovery , either. Let’s be clear: The fact that it’s easy to make mistakes is not an excuse for avoiding discovery. Let’s dive in!

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Product Research Reporting Tools Feedback Software Customer Communications 224

UX Planet

DECEMBER 12, 2023

As a product designer, I frequently tend to check new apps, both to try and get some inspiration as well as look for things that can be done differently or better. In this post I’ve compiled 5 such mistakes, so that you don’t repeat them in your design journey. This is the first in a likely series of such articles.

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Feedback Software UX User Testing Weak Development Team 78

Userpilot

NOVEMBER 7, 2023

That said, we’ll go over how to build a strong customer engagement strategy that cultivates trust and unlocks product growth. Implement interactive walkthroughs to present your product features in an interactive way. Trigger onboarding tooltips to introduce relevant features to users as they engage with them.

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Feedback Software Analytic Tools Research Software User Testing 96

UX Studio

APRIL 5, 2024

Yet, there’s a catch – you need to know how to ask nicely to receive the desired outcome. In this article, we will examine the complexities of prompting and how AI writing tools can simplify the process. You type in a simple prompt, such as “Write a blog post about the RITE method.”

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Research Software Feedback Software Data Visualization Generative AI 49

Product Talk

MARCH 1, 2023

I can’t tell you how many times I hear this sentiment on Twitter and LinkedIn. I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” Nobody actually works that way.”

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Product Research Data Visualization Customer Feedback Weak Development Team 193

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs UserGuiding debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and UserGuiding compare when it comes to user onboarding and other common use cases. Let’s get into it!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 20, 2023

The undeniable advances in artificial intelligence have led to a plethora of new AI productivity tools across the globe. When trying to choose the right productivity app for your needs, it’s best to look at a combination of third-party reviews, social media posts from users, and free trials to try out the software for yourself.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 93

Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? In this article, we will talk about the most important help desk metrics, and how to measure and improve them to achieve product growth. What are help desk metrics?

Feedback Software 98

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 98

Roy Madden

APRIL 4, 2017

Feedly is home to a vibrant community of experts, students, and trailblazers. Maybe you want to gain a deeper understanding of a topic or discover something new. Today we are sharing three new features we hope will make your Feedly experience even better: Boards, notes, and highlights.

Research Software 41

Research Software Customer Experience User Testing Artificial Inteligence 41

freshtrax

MAY 21, 2019

When we enter a new market, especially in a new country or region, identifying marketing channels our customers use the most becomes one of our highest priorities. With the LINE app, you can make free phone calls, make payments at retail stores , hail taxis, read the latest news, order food, and more. What is LINE? use Facebook.

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Research Software Reporting Tools Customer Experience User Testing 85

ProductPlan

SEPTEMBER 8, 2021

How did Amazon’s product strategy fare during the pandemic? Amazon has been a subtle disrupter to spaces, markets, and basic daily life routines — significantly transforming how, where, and when we consume. We set out to understand how Amazon responded to unprecedented demand for goods and services during a global pandemic.

Product Strategy 67

Product Strategy User Testing Strategy Technical Review 67

Userpilot

MARCH 18, 2021

Here’s a disturbing truth: if you understand how to make a product addictive to a human mind, you can easily apply that knowledge for evil, instead of for good. How do you design an addictive product experience? And how do you ensure that your product is both engaging and ethical? This article will explore these questions.

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