The Product Coalition

DECEMBER 29, 2022

Pretend you’re a hiring manager looking for the next PM to help drive your digital finance product. You have two candidates on your radar who have differing profiles, with each featuring their own respective repertoires: Product Manager A has 3 years of experience , with 2 of them focusing on a previous finance-related business.

Customer Experience 115

Customer Experience Product Management Product Manager Finance 115

Intercom, Inc.

OCTOBER 26, 2021

Many leads’ first meaningful interaction with your business will be a conversation with a salesperson – you have to carefully consider what kind of experience you want that to be, and who will be delivering it. Step 1: Create a scalable hiring profile that reflects your company’s values. Start with your non-negotiables.

Inbound 160

Inbound Product Research Customer Experience Technical Review 160

The Product Coalition

DECEMBER 11, 2023

The journey to product-market fit might seem random, but it actually has a well defined high-level structure. Here is part two of the guide that will help you find your way to product-market fit. This is an important principle in the product-market fit journey. More specifically, the customer profiles that work best.

User Testing 78

User Testing Product Marketing Marketing Customer Experience 78

The Product Manager

MARCH 8, 2024

These conferences for UX and product professionals are the absolute best opportunities to level up your product's user experience AND your LinkedIn profile this year. The post 19 Best UX Conferences To Attend in 2024 appeared first on The Product Manager.

UX 52

UX User Experience Customer Experience Product Management 52

Product Innovation Educators

AUGUST 9, 2021

The truth about product managers’ common misconceptions. Today we are talking about what may sound like fundamentals of product management, but many product managers have misconceptions about these key topics. . Summary of some concepts discussed for product managers. [5:40] 5:40] What is a product?

Product Management 118

Product Management Product Manager Management Management 118

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Maybe it’s “product led”. I will share my insight about the implications for the product team for both cases.

Feedback Software 136

Feedback Software Analytic Tools Onboarding KPIs B2B 136

Alchemer Mobile

MAY 17, 2022

If a company has a complete and well-developed feedback solution, they can improve customer experience, reduce churn, and create a better product. . Here are some examples of areas to focus on: Product roadmap prioritization : What new app features and improvements are customers most interested in? . percent increase from 2021.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Product Talk

APRIL 20, 2022

“I get that the continuous discovery habits framework works well for mature products, but does it work for early-stage startups?”. I spent all of my full-time employee experience at early-stage startups (many of them pre-product) and I relied on these same habits to figure out what to build. This question always surprises me.

Product Research 243

Product Research Startups User Testing User Friction 243

The Product Coalition

JULY 16, 2022

User Onboarding is the process of radically increasing the likelihood that new users become successful when adopting your product. Furthermore and according to Wyzowl , 86% of users say they’d be more likely to stay loyal to a business that invests in onboarding content and experience. We’re talking about: User Onboarding.

Framework 135

Framework Research Software Customer Experience User Testing 135

Product Innovation Educators

MARCH 13, 2023

How product managers can prepare for a product leadership role Today we are talking about how you can prepare for and find a senior product leadership role, and we’ll be addressing this both for current senior leaders as well as for product managers. What value are we creating? What problem are we solving?”

Leadership 88

Leadership Data Visualization Download Strategy 88

The Product Coalition

JANUARY 19, 2022

If you are responsible for product creation, you probably already know how critical proper user research is. The most common scenario is to interview the users in an early phase of the product lifecycle to understand their needs and then to interview users down the road during usability tests, often with long gaps in between.

User Testing 158

User Testing Customer Experience Product Research Customer Feedback 158

The Product Coalition

MARCH 28, 2022

Optimization Guide Customer Lifecycle Optimization Tactics: Landing Page Optimization, Form Optimization and Progressive Profiling. You can use different segmentation schemes to create different versions of each landing page, including customer use case, lifecycle stage, source of traffic and product category.

Customer Experience 135

Customer Experience User Testing Data Visualization Messaging 135

UX Planet

JANUARY 11, 2024

Persona: A poster displaying the profile of a woman set against a background featuring the word ‘PERSONA.’ Sharing my insights from a case study that delved into user research to revolutionize my approach to product development. It helps in aligning product features and functionalities with user expectations.

Customer Experience 79

Customer Experience User Testing Customer Feedback User Friction 79

The Product Coalition

FEBRUARY 8, 2022

A strong value proposition is a cornerstone of a product, so let’s do it right. We can synthesise and visualise our problem discovery using various tools such as: User Persona Customer Profile Empathy Map Problem Statement Canvas Step 2. It might generate brand new value for them or reduce the pain they currently experience.

Framework 178

Framework User Testing Product Research Research Software 178

UX Planet

FEBRUARY 19, 2024

You may be struggling with how to summarize who you are and what your skills are on your resume, LinkedIn profile, personal portfolio website or even your social media page. In certain cases like a resume, it needs to be brief but on your personal website or LinkedIn profile you can stretch it out abit more. Let’s get started.

UX 86

UX Technical Review Customer Experience Weak Development Team 86

Alchemer Mobile

JANUARY 30, 2020

In a recent survey of over 500 customer experience professionals conducted by Maritz , 85 percent of respondents indicated that they either currently use or had previously used NPS as their primary metric and/or key CX performance indicator. What are our options for changing? How do we execute a change? NPS is Dead. Bonuses are based on it.

Reporting Tools 173

Reporting Tools Technology Data Visualization Customer Experience 173

The Product Coalition

AUGUST 6, 2021

Part of this process entails separating the consultant profile from that of the much more common software developer or software engineer. A software engineering consultant is a person who provides advice and consultation to organizations on the best way to incorporate technology to develop their products and services.

Consulting 158

Consulting Reporting Tools Engineering Research Software 158

Mixpanel

MAY 2, 2023

Though our marketing team at the time was reporting healthy acquisition in Google Analytics leading to high numbers of new signups, our product team’s Mixpanel dashboard showed conversion from those signups to paying customers was low. Like a lot of software companies, we have an ongoing core focus at Mixpanel to push growth.

Data Visualization 111

Data Visualization Analytic Tools Customer Experience Customer Feedback 111

Userpilot

OCTOBER 31, 2022

Sure, every product marketer appreciates the importance of knowing their ideal buyer personas to help cultivate the right leads. Negative personas accurately portray the users least likely to find value in your product. Negative personas accurately portray the users least likely to find value in your product.

Feedback Software 91

Feedback Software User Testing Research Software Data Visualization 91

The Product Coalition

MARCH 3, 2024

Predicting their future behavior allows you to anticipate their needs, personalize their experiences, and ultimately, drive conversions and loyalty. Craft personalized experiences : Design journeys that cater to individual needs and preferences, fostering deeper connections and increased customer satisfaction.

Data Visualization 123

Data Visualization Analytic Tools Marketing Customer Experience 123

Mind the Product

JANUARY 5, 2021

Dave Martin (co-founder of Right to Left) chatted with us about building great habits for product people, and how to make sure they stick. The post The Habits of Successful Product Managers – Dave Martin on The Product Experience appeared first on Mind the Product. He also tells us about [.].

Product Research 179

Product Research Customer Experience Feedback Software Technical Review 179

Mixpanel

OCTOBER 13, 2023

Last year, we covered the importance of polishing your product’s workflows to refine the value you’ve built for your users. The key message was that incremental features and improvements aren’t meant to create a lot of net new value but instead remove friction from a current product experience and build upon existing value.

Data Visualization 59

Data Visualization Customer Feedback User Testing Customer Experience 59

UX Planet

JANUARY 2, 2024

When you start to scroll, you go through a few sections that describe the benefits of using the product. Netflix is a popular video streaming platform with over 200 million paid subscribers worldwide. This review covers the first steps of the user journey, such as landing, account setup, onboarding, and engagement. Netflix hero section.

Customer Experience 89

Customer Experience User Experience Naming Information 89

Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. TLDR; Customer analysis is the act of researching and analyzing customers to gather a complete profile of them and their behavior. You can then build segments and create user personas.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

The Product Coalition

OCTOBER 5, 2023

AI identifies key skills and experiences by analyzing candidate profiles streamlining the selection process. As new technologies become integrated into businesses across all sectors, the business environment is no longer static but constantly evolving and dynamic.

Data Visualization 128

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 128

Userpilot

FEBRUARY 29, 2024

While a comprehensive exploration of progress bars lies beyond the scope of this article, you can delve into this resource to gain a deeper understanding of how progress bars can help improve user experience and engagement. Our focus here, however, centers on the psychological dimensions of progress bars.

Customer Experience 102

Customer Experience Customer Feedback User Testing Systems Review 102

Product Innovation Educators

JANUARY 30, 2023

Insights from an innovative Design-Thinking program Today we are talking about Design Thinking through the lens of a unique new program at the University of Wisconsin that is teaching product design from a multiple-discipline perspective. The cross-discipline experience is unique and provides a valuable perspective.

User Testing 92

User Testing Education Customer Feedback Product Research 92

Indicative

JUNE 11, 2020

The industry needs to find ways to be more productive and make better business decisions– to focus creative attention towards solving specific problems. Here are some workflow tips to help you operate more productively. The gaming industry is known to attract some of the most passionate, intelligent professionals in the world.

Data Visualization 131

Data Visualization Customer Experience Product Research User Testing 131

The Product Coalition

AUGUST 26, 2021

Here’s what you could do instead Photo by Kristina Flour on Unsplash Ever since moving from a customer facing role to Product Manager I've had people reach out asking me about my experience and I love it. To my astonishment, it looked like that person had already been a part of the product team?—?the the team I am in?—?for

Product Management 118

Product Management Product Manager Customer Experience User Testing 118

Userpilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. Fear not, though!

Data Visualization 95

Data Visualization Analytic Tools Research Software User Friction 95

Product Innovation Educators

SEPTEMBER 19, 2022

The value of prototyping for product management. Prototypes help us convey our product ideas and gain critical feedback from customers. Being able to create prototypes quickly is an important capability for product teams. In this discussion we’re exploring a tool for prototyping digital products, which is Uizard.

Feedback Software 100

Feedback Software User Testing Customer Feedback Construction 100

Intercom, Inc.

APRIL 4, 2022

They shared industry trends, customer insights, and revealed some game-changing products that will transform your business. As well as these cutting-edge products, we’ve also launched some additional features and updates we’re excited to share with you today. So sit back, relax, and let us show you our latest releases.

Product Research 118

Product Research Customer Experience Customer Feedback Feedback Software 118

Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. Asking users to rate from 1 to 5 how easy it is to use your product and measure your customer effort score. Let’s go over them.

Customer Feedback 87

Customer Feedback User Testing Feedback Software Product Research 87

Userpilot

DECEMBER 7, 2023

Thus, properly harnessing data-driven insights is key to achieving product growth and business success. These insights help modern businesses understand customers, create targeted marketing campaigns, identify business opportunities, and enhance the customer experience. Data is the backbone of modern marketing.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

NOVEMBER 14, 2023

In this guide, we’ll explore twelve tactics to pump this metric up—from personalizing experiences to offering proactive assistance—and see how they can help you nurture customer retention and growth. Help users adopt your product through interactive guidance, such as in-app tutorials , guides, and interactive walkthroughs.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Userpilot

MARCH 4, 2024

Looking for ways to uncover behavior patterns (UX) and optimize your product experience? In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Six methods to identify behavioral patterns that influence user behavior. Book a demo now to begin.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Research Software 100

The Product Coalition

NOVEMBER 14, 2023

My guess is that’s because whether you like someone’s designs are relatively more subjective than whether you like a product manager’s approach, but I still think there are many traits that we can systematically identify when looking for a strong designer. Our product is also consumer-facing (donors and recipients).

User Testing 129

User Testing Startups B2C Product Research 129