UX Planet

FEBRUARY 26, 2024

Why do designers who advocate for design challenges continue to insist? Examining the ethical, psychological, and practical concerns surrounding design challenges, and advocating for a more inclusive, human centered and effective approach to evaluating designers. Table of contents (part I) To read the first part of the article click here 1.

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UX Studio: Product Management

JANUARY 25, 2022

If you need help with product design or user experience research, contact us at UX studio. Our history dates back to 2013, when David Pasztor, a TED talk speaker and a UX design ambassador, founded UX studio with an audacious goal — to become a global company that designs impactful digital products people love to use.

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Research Software Feedback Software Analytic Tools Product Research 82

The Product Coalition

MARCH 24, 2021

Focus on identifying your target audience, communicating an authentic message that they want and need and project yourself as an “expert” within your niche” (Kim Garst, Marketing Thought Leader). I have tested several templates to summarize different target customer scenarios, but no one fitted completely my purpose.

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User Testing Research Software User Friction Customer Experience 133

Imaginary Cloud - Design

NOVEMBER 25, 2021

Webflow and WordPress are two of the most powerful Website Builders and Content Management Systems today. But which is the best for your project? We'll highlight the main differences between WordPress and Webflow from a designer's perspective. And, in the end, we’ll explain why we chose to migrate our website to Webflow.

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Research Software Embedded Analytics User Testing Customer Experience 81

Mind the Product

DECEMBER 6, 2018

I’m lucky enough to be able to say that I love what I do – but why? Like many in our field, I fell into a product job somewhat by accident, but I count myself as very lucky to have done so. There’s seems to be a new phrase bouncing around the product management world at the moment: We are generalists and not specialists.

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Research Software User Testing Travel Product Research 137

UX Studio

APRIL 6, 2023

While there are freelancers and online resources available to assist with designing a basic website, the help of a professional firm with skilled designers can make all the difference. That’s why we’ve put together this list of the top 9 design firms from around the world, so you can make an informed decision.

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Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

While there are freelancers and online resources available to assist with designing a basic website, the help of a professional firm with skilled designers can make all the difference. That’s why we’ve put together this list of the top 9 design firms from around the world, so you can make an informed decision.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Intercom, Inc.

OCTOBER 3, 2019

On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. Know when to back off or offer something different. Short on time? An entrepreneurial spirit.

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Onboarding KPIs Research Software Customer Experience Dashboard 143

Department of Product

OCTOBER 5, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, Zoom took a big step towards becoming a workplace productivity powerhouse this week with the launch of its own Google Docs competitor, Zoom Docs. Essential reads for product teams The latest from the Department of Product Substack ?Chartpack:

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Product Talk

DECEMBER 9, 2020

Hi there, Product Talk readers! We can’t wait to share our latest Product in Practice with you. For this story, we spoke with a product team leading the Digital Hotels vertical at Seera Group , a travel and tourism company based in the Kingdom of Saudi Arabia (KSA). Want to check out the other posts in this series?

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Travel Data Visualization Product Research Research Software 138

Intercom, Inc.

SEPTEMBER 17, 2020

But, there’s one company who believe that’s not always the case. Kyum Kim is the Head of U.S. Operations and co-founder of Blind , the anonymous social platform for verified professionals. Short on time? Anonymity can be a useful tool for empowerment (when used correctly). When offering anonymity, there is always the risk that toxicity will follow.

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Technical Review Customer Experience Customer Feedback Information 210

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. If you are looking for a web design agency in Vienna —Webdesign Wien Agentur in German — chances are you need help with product design, usability research, training, or consulting.

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Research Software User Testing Customer Experience Data Visualization 81

Amplitude

OCTOBER 22, 2020

But we now have some learnings available on how companies navigated that early uncertainty that can help others chart their path forward. Director of Data Science Phillip Rossi spoke for Shopify, a global ecommerce platform that helps entrepreneurs grow, manage and market retail businesses. Think back to March 2020.

Data Visualization 78

Data Visualization User Testing Reporting Tools Customer Feedback 78

Userzoom

DECEMBER 17, 2019

Their answers range from showing tangible based evidence, to recommending different communication techniques, to generally being more empathetic. Let’s begin… Understand the why behind the pushback. Let’s begin… Understand the why behind the pushback. Why wouldn’t that be the same for stakeholders?

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User Testing Research Software Product Research Customer Feedback 122

Mironov Consulting

SEPTEMBER 15, 2019

Increasing, though, companies are building statistical or AI/Machine Learning features directly into their products. Increasing, though, companies are building statistical or AI/Machine Learning features directly into their products. Ultimately, we build better products collectively. We versus They. What happens when?

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Data Visualization Analytic Tools Research Software Weak Development Team 90

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. We help companies improve their UX products incrementally - which is the most practical approach from the business point of view as it’s so cost-effective and safe.

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User Testing UX Data Visualization Research Software 73

Andrew Chen

JULY 10, 2018

To lead off this list, my colleague @jeff_jordan has an awesome preso that covers everything from the marketplace “wheel” – network effects, and how they’re different than ecommerce products. They’re doing a lot different, but going more “full-stack,” building deeper tools, etc.

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Startups Onboarding KPIs Customer Experience Systems Review 110

The Product Coalition

MARCH 8, 2020

Founded in 1864 in Amsterdam, Heineken is immensely popular worldwide, with millions of beverages sold at pubs, restaurants, hotels, and many other establishments daily. Founded in 1864 in Amsterdam, Heineken is immensely popular worldwide, with millions of beverages sold at pubs, restaurants, hotels, and many other establishments daily.

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User Testing Customer Experience Customer Feedback Feedback Software 79

Melissa Perri

MAY 5, 2016

A Successful Start I learned about Minimum Viable Products like 99% of other Product Managers - through The Lean Startup by Eric Ries. Testing products before you build them? I was tired of building products that no one used. When I had the chance to try the MVP approach on a new product, I jumped on it.

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User Testing Feedback Software Research Software Customer Experience 120

Bryce York

DECEMBER 20, 2020

Klaviyo – comes with a huge amount of ready-to-go campaigns that have been proven to work, you can’t go past Klaviyo for eCommerce businesses (or anything else that’s transactional in nature). UTM Link Manager – finally an easy way to create and manage your UTM tracking links. Email Marketing.

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Analytic Tools Data Visualization Startups Product Management 40

The Product Coalition

MARCH 26, 2019

Understanding how B2B product management is a different ball game altogether Product folks who have worked on the early stage enterprise products may relate with the title. Building an enterprise product is a whole lot different from building a consumer product. Who are we building for?

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Userpilot

JANUARY 22, 2020

And yet, very few actually make any use of their NPS (other than bragging about it in meetings): Net Promoter Score can be so much more than a ‘vanity metric’ though – when cross-referenced with what the users do, NPS can be used to conclude what user adoption scenarios actually make the users happy. Should I use NPS?

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Analytic Tools Feedback Software Research Software Data Visualization 125

ProductPlan

DECEMBER 21, 2020

Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. In my years as a product manager and product leader, I’ve seen many product teams draw the wrong conclusions from both failures and successes. Is it Time to Declare Roadmap Bankruptcy?

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Roadmap Software Review Weak Development Team Customer Experience 73

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. There are times when we are done after a five-minute check-in with each other because everybody is pretty much up to date. Retrospectives.

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Research Software Analytic Tools Data Visualization Reporting Tools 84

Andrew Chen

DECEMBER 20, 2016

[Andrew: Paid marketing remains an integral part of many products’ acquisition channels, and one of the key metrics is Cost of Customer Acquisition, which is a nuanced calculation with lots of gotchas. Understanding the difference is the start to understanding CAC in depth. Customer acquisition is not CPA – Three examples.

Customer Experience 111

Customer Experience User Testing B2C Onboarding KPIs 111

Mind the Product

NOVEMBER 1, 2017

Our team is building a product for just one person. Eric loves coding and is passionate about new products. This is a brief of the persona built for one of our products. If I were a direct salesperson and now knocking at Eric’s door, I’d know how to sell the product to him. What is a Product Persona?

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Construction Workshop User Testing Customer Experience 92

The Product Coalition

JUNE 18, 2019

Ria Sankar is a Group Product Manager leading Product Management & Data Science for AI for Good initiatives within Microsoft. These questions were all submitted by members of the Product Managers Slack Community. These questions were all submitted by members of the Product Managers Slack Community.

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Analytic Tools Research Software Artificial Inteligence Data Visualization 60

Usersnap

MAY 2, 2019

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter.). And a seemingly small thing like placing a user feedback button on your website or in your app can go a long way for your product. Why collect user feedback? learn why people leave your app or website – and improve retention.

Feedback Software 85

Feedback Software Data Visualization Analytic Tools Research Software 85

Business of Software Conference

FEBRUARY 4, 2019

What do you really need to help management interpret data and create analytical experiments that provide design insights? Why techniques like a money-left-on-the-table analysis can show us how metrics impact design. Why asking, ”Would you recommend this?” Why asking, ”Would you recommend this?”, Jared Spool, Founder, UIE.

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Analytic Tools Research Software Data Visualization Software Review 88

ProductBoard

JANUARY 29, 2019

Find the product management conferences you can’t afford to miss in 2019 with this complete list of every product management conference by region and date. Product management conferences and events are an excellent way to learn product management best practices and network with your fellow product managers.

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Research Software Feedback Software Product Research User Testing 74

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. We help companies improve their UX products incrementally - which is the most practical approach from the business point of view as it’s so cost-effective and safe.

User Testing 40

User Testing UX Data Visualization Research Software 40

ProductPlan

DECEMBER 21, 2020

Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. In my years as a product manager and product leader, I’ve seen many product teams draw the wrong conclusions from both failures and successes. Is it Time to Declare Roadmap Bankruptcy?

Roadmap 52

Roadmap Software Review Weak Development Team Customer Experience 52

eG Innovations

JULY 17, 2020

In conversations with customers and community peers, I often get asked why we at eG Innovations don’t offer functionality in regard to adding custom scripts and a community database of shared scripts. Answering the Question: “Why is my Application or Desktop Slow?”. eG Enterprise Features in Focus Series.

Reporting Tools 52

Reporting Tools Feedback Software Data Visualization Embedded Analytics 52

Andrew Chen

SEPTEMBER 4, 2018

Why blended CAC numbers are misleading. Why offline products are so compelling for acquiring customers. Why onboarding is so important for retention/churn. Phases of growth- why early companies focus on acquisition, but big companies focus on churn. High frequency versus episodic usage products.

User Testing 75

User Testing Marketing Analytic Tools Customer Experience 75

ProductPlan

DECEMBER 21, 2020

Whether your product finds a market or falls flat, your team needs to understand why this outcome occurred. In my years as a product manager and product leader, I’ve seen many product teams draw the wrong conclusions from both failures and successes. Is it Time to Declare Roadmap Bankruptcy?

Roadmap 40

Roadmap Software Review Weak Development Team Customer Experience 40

Userpilot

JULY 20, 2023

TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. Tidio, for ecommerce businesses that only need a chatbot tool that can provide self-service support.

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Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

Intercom, Inc.

AUGUST 30, 2018

I did interaction, visual design, and then got into management. When Kate Aronowitz and Vanessa Cho were in college in the ’90s, coursework didn’t even exist for their future careers. They had to make their own. Two decades later, these two women are blazing trails in design leadership. Adaptability is key. Great designers have superpowers.

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Customer Experience Research Software Leadership User Testing 149