Introducing Amplitude Academy Badges
Amplitude
DECEMBER 11, 2023
Learn about Amplitude Academy Badges, designed to help you acquire industry-recognized Amplitude and analytics skills. Use these badges to build your credentials.
academy 
Getting Started With Customer Academy Content Using Gen AI
Gainsight
NOVEMBER 2, 2023
We often hear, especially from those launching their first academy : “I don’t have enough content to launch a full-blown academy.” “I’m Mine Your Entire Content Ecosystem: From Marketing to Support I’d wager a big bet that you already have the content you need to launch your academy—or at least the foundation of it.
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Webinars
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication
Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications
From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success
Understanding User Needs and Satisfying Them
Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know
Trending Sources
How to Start an Academy with Limited Resources, Bandwidth, and Budget
Gainsight
OCTOBER 17, 2023
This need for scale in a cash-strapped world is why we continue to see the rise of digital customer education and customer academies. In other words, launching an academy in today’s climate won’t always come built on a foundation of resources, bandwidth, and budget. You can tailor your academy to that outcome. And that’s ok.
Webinars
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication
Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications
From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success
Understanding User Needs and Satisfying Them
Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know
User Onboarding Academy: Best Resources To Learn How to Onboard New Users Effectively
Userpilot
OCTOBER 20, 2022
A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. User onboarding academy: Best resources to learn how to onboard new users effectively. Product adoption academy by Appcues. Product Adoption Academy by Appcues. The Onboarding Academy by Arengu.
How to Design Strong Experiments
Speaker: Franziska Beeler, Head of Cloud Academy, and Tendayi Viki, Associate Partner, Strategyzer
Join Tendayi Viki, corporate innovation expert and associate partner at Strategyzer, and Franziska Beeler, Head of Cloud Academy at Strategyzer, as they walk through the three key elements that will help you design stronger experiments and come away with the evidence you need to advance your ideas.
Why It’s Time to Slash Your Reliance on Manual Customer Training
Gainsight
JANUARY 25, 2024
On the other hand, digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of customer training. Ahrefs Academy Ahrefs Academy is a leading developer of online SEO tools and free education materials focusing on marketing professionals.
My favorite UX & UI design courses
UX Planet
FEBRUARY 25, 2024
Additionally, I’m an online teacher myself , I have 23k+ students on Udemy (and 3 courses), and I teach at a product design (xLabs) and a UI design (UI Academy) bootcamp here in Hungary, so I know a thing or two about how to structure a course curriculum or how to gradually explain complex concepts. by Michael Riddering Figma Academy 2.0
UX 
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How to Turn a Traditional Help Center into Online Training Powerhouse
Gainsight
OCTOBER 25, 2023
It’s time to adapt your tried-and-true help centers to full-blown customer academies ; your customers and customer-facing teams will thank them. Here’s how: Define the Audit’s Scope: You don’t need every piece of content to make its way from your help center to your customer academy.
Announcing Intercom Academy – a new place to learn and grow
Intercom, Inc.
NOVEMBER 21, 2019
Today we’re excited to launch a brand new learning platform called Intercom Academy : a series of on-demand courses that teach our customers how to become better at their jobs at every stage of their career. As with most things we create at Intercom, when we started building Intercom Academy our plan was to think big and start small.
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3 Tips for Developing Courses Your Customers Will Love
Gainsight
MARCH 12, 2024
Kevin Costner’s famous quote from Field of Dreams , “If you build it, he will come,” still inspires millions, but it doesn’t apply to your digital customer academy. Once you have your persona(s), you can start building courses that speak directly to the customers relying on your academy to help them unlock your product’s total value.
How to Use AI to Create Great Customer Education Course Content
Gainsight
OCTOBER 10, 2023
Creating AI-Generated Content for Your Digital Customer Academy AI-driven content creation isn’t a plug-and-play sort of thing. Generate Your Content With the right AI tool chosen and all your data/information ready to go, start using your AI to create your digital customer academy. They’re meant to accelerate the process.
Education 52
52 
ONE THING on Roadmap Vision and Themes
Product Culture
APRIL 17, 2024
Download the free template at my Product Culture Academy. Product Vision and Themes are the first steps in articulating a powerful, successful roadmap — and yet most roadmaps leave them out, focusing only on features and dates. We’ve developed a roadmap slide format focused on these missing ingredients. What do you think of these templates?
Vision 52
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The Anatomy of a Pivot by Asha Haji
Mind the Product
JANUARY 1, 2021
In this November 2020 #mtpcon Digital keynote, Asha Haji, Co-Founder and COO and Founders Academy shares her recent experience of a pivot. She talks about what drives a pivot, how to decide what to pivot to, and how to manage your pivot once it’s started. Watch the video to see the talk in full. Or read on [.].
Management 155
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Product in Practice: Getting Engineers Involved in Brainstorming
Product Talk
APRIL 5, 2023
Today’s Product in Practice focuses on Ellen Juhlin , a Product Talk Academy instructor, product coach and consultant, and Senior Director of Product Management at Orion Labs, who recently found herself facing this challenge. But in case you’re not familiar with Ellen and her work, here’s a quick overview.
Engineering 217
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444: Executive leadership and digital transformation challenges – with David Rogers
Product Innovation Educators
JULY 3, 2023
Khan Academy is using large language models to provide one-on-one tutoring. Khan Academy is building an incredible application to provide tutoring that is as good as or even better than what a human tutor can provide. Khan Academy is using large language models to provide one-on-one tutoring.
8 Customer Activation Examples to Ensure User Growth in SaaS
Userpilot
JANUARY 30, 2023
SurferSEO has a robust academy where it provides regular live classes, self-serve guides, and live chat support. How SurferSEO created Surfer Academy to teach customers how to use their product It's not very common for SaaS companies to have an ongoing academy for user education. Surfer Academy.
Product in Practice: One Product Manager’s Quest to Adopt Continuous Discovery at Her Company
Product Talk
JUNE 7, 2023
Finally, Bianca says that enrolling in a Product Talk Academy course (specifically Identifying Hidden Assumptions ) has been a game-changer. Check out the full calendar of Product Talk Academy courses here ! “Just do the first interview yourself and show them that it’s not a big deal.
Product Research 183
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ONE THING on a Value Proposition
Product Culture
APRIL 26, 2023
Roadmap Academy “I really enjoyed listening to Bruce. Go to the Roadmap Academy for a self-paced masterclass. For: [target customer] Who: [pain or unrealized gain] The: [product name] Is a: [product category] That: [customer benefit] Unlike: [competitors] Our product: [differentiation] Tell me: Does it work?
How to Scale Customer Success with Digital Customer Education
Gainsight
SEPTEMBER 26, 2023
Digital customer education refers to using a learning management system (LMS) and a digital customer academy to increase the reach, impact, and efficiency of training. Certifications—think those offered via the HubSpot Academy—provide a relatively low-lift way to help your average customer take their product knowledge to the next level.
Education 52
52 
ONE THING on Jack of all Trades but Master of None
Product Culture
MARCH 15, 2023
I've been blogging at our new Academy site, where I teach online courses. Go to the Roadmap Academy. Flexibility allows a team to take on new and varied challenges, focus on customers, and deliver value more efficiently. Do you agree? April Roadmap Workshop Our live April online masterclass is filling up. Care to join?
Workshop 52
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ONE THING on Leadership and Product
Product Culture
MARCH 22, 2023
I've been blogging at our new Academy site, where I teach online courses. Go to the Roadmap Academy. I go into more in my article, What Makes a Good Product Manager. Do you agree about leadership? April Roadmap Workshop Our live April online masterclass is filling up. Care to join? 25% Discount Code: IMPACT.
Leadership 52
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ONE THING on Outcomes over Outputs
Product Culture
MARCH 29, 2023
I've been blogging at our new Academy site, where I teach online courses. Go to the Roadmap Academy. See my article Outcomes Over Outputs: Making Customers Awesome. Do you agree? April Roadmap Workshop Our live April online masterclass is filling up. Care to join? 25% Discount Code: IMPACT.
Workshop 52
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Product Talk is Growing: Meet New Instructor Ellen Brandenberger
Product Talk
JUNE 21, 2023
What inspired you to take on the role as a Product Talk Academy instructor? What would you say to someone who was thinking about joining a Product Talk Academy course? What have been some highlights so far? It goes back to the belief that discovery is the core of building great products. I just can’t believe I didn’t see it before.”
Product Research 181
181 
ONE THING on Writing an Awesome Company Mission Statement
Product Culture
JANUARY 18, 2023
we have put together a cheat sheet: How to Write an Awesome, Customer-Driven Company Mission Statement on the Product Culture Academy pages. Go to the Roadmap Academy. Too often, though, companies put the focus on themselves, not the customers. How does drafting a mission statement work in your organization? Tell me a story.
Workshop 52
52 
Lambda School Review
PMLesson's Ace the PM Interview
JULY 6, 2020
App Academy Source: [link] App Academy is a coding bootcamp based in San Francisco, CA. However, unlike General Assembly and Lambda School, App Academy only offers courses regarding software engineering. App Academy is slightly cheaper than Lambda School at $20,000 compared to Lambda's $30,000.
Reciprocity Marketing: How It Can Work Wonders for SaaS
Userpilot
NOVEMBER 14, 2022
Shopify: Implements a rich academy to educate aspiring entrepreneurs on key business matters. Surfer SEO: Free SEO tools and Surfer Academy with rich training sessions, video tutorials, Q&A sessions, and lots of tips and tricks. The end goal: familiarize users with the platform and motivate them to become paying clients.
Steering the Ship: Mapping Leadership and Goal-Setting for Customer Education
Gainsight
FEBRUARY 15, 2024
” While he wasn’t talking about customer education or starting an academy, he certainly could have been. The Art of Customer Education: Appointing the Right Leader Former White House Chief of Staff Erskine Bowles once said, “Leadership is the key to 99% of all successful efforts.” For example, maybe a C.S.M.
Education 52
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How to influence with data and insights?
Piyanka Jain
SEPTEMBER 18, 2020
If you or your stakeholders want to get hands-on experience in creating solutions that get used, check out our Aryng Data Literacy academy. And then, don’t just send your report or analysis; walk them through it and help them get comfortable. Start with taking our analytics aptitude assessment to know how data science ready you are.
The Evolution Of Customer Success In The Digital Age
Gainsight
APRIL 8, 2024
This approach uses online academies built through a learning management system (LMS) to provide the training customers need to be successful. And, with unprecedented access to information, customers want convenient and accessible ways to learn on their terms. To address these challenges, companies are turning to digital customer education.
Insights from the CDH Benchmark Survey: Measuring Product and Team Performance
Product Talk
FEBRUARY 15, 2023
We raffled off CDH Memberships and Product Talk Academy course tickets as an incentive to complete the survey. This is why in all of our Product Talk Academy courses we don’t just teach discovery skills, we teach teams how to effectively collaborate.
Product Research 191
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High Performing Teams: Super Goals & Super Identity
The Product Coalition
AUGUST 17, 2022
Sethi, Superordinate identity in cross-functional product development teams: Its antecedents and effect on new product performance , Journal of the Academy of Marketing Science , 2000.
User Testing 114
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5 Customer Education Ideas to Reduce SaaS Churn
Userpilot
FEBRUARY 7, 2020
Launch an academy. Customer education idea #4 — Launch an academy. If you really want to take your customer education to the next level, then you might want to consider launching an academy. An academy is essentially a course that helps customers learn how to use your product and become experts. Creating an academy.
10 Best Customer Success Courses and Training Programs for Customer Success Managers
Userpilot
SEPTEMBER 5, 2022
Hubspot’s Academy customer service training. Hubspot Academy Inbound Service Fundamentals. Hubspot ’s academy customer service training. Hubspot Academy has plenty of resources for a lot of areas, including customer service training. Graduate Certificate in Customer Success Management, by RMIT. Duration: 1 hour.
User Testing 94
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Tell Us About Your Team: Take the Continuous Discovery Habits Benchmark Survey
Product Talk
SEPTEMBER 21, 2022
Here’s why: Participation in the survey enters you to win a free course or membership from Product Talk Academy. And by email—simply copy and paste the following message: Hi friends and colleagues, I just participated in the Continuous Discovery Habits Benchmark Survey. And thought you might like to as well. It only took 7 minutes.
Product Research 139
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3 Online Product Conferences You Must Attend in May-June 2020
Userpilot
MAY 13, 2020
Product-Led Hub’s Academy #FightCovid initiative kicking off on May 18. The academy will deliver a 5 days long intensive live-online PLG bootcamp on May 18-22 and feature world-class instructors alongside its core training team. . PRODUCT-LED GROWTH BOOTCAMP by Product Led Hub – 18-22 May 2020 .
ONE THING on Don't Set and Forget OKRs
Product Culture
JULY 4, 2023
It’s at Product Culture Academy , our online course site. How often do you measure progress? Tell me a story. What Makes a Good Product Manager Of course you have what it takes. But in case you are curious, I have written an article here.
Naming 52
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Announcing NextBigWhat Meetup: How To Make ‘Listening To The User’ A Way Of Life
NextBigWhat
DECEMBER 1, 2019
Ashish Sinha is the founder of NextBigWhat and an instructor at NextBigWhat Academy’s Product Management Course. If you are venturing into product management function – go ahead and apply for the upcoming batch of NextBigWhat Academy’s Product Management Course.
ONE THING on Taught and Learned
Product Culture
APRIL 12, 2023
I've been blogging at our new Academy site, where I teach online courses. You will receive an email asking you to confirm your subscription. See my article What Makes a Good Product Manager. Do you agree? Jobs My friends at Corsearch , the trademark and brand protection firm, have several Senior Product Manager positions in London/hybrid.
Naming 52
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Mastering Design Sprints – Kai Haley on The Product Experience
Mind the Product
MARCH 27, 2019
Kai Haley is Google’s Lead of Design Relations, but in her spare time she also looks after the company’s internal Design Sprint Academy. Kai Haley is Google’s Lead of Design Relations, but in her spare time she also looks after the company’s internal Design Sprint Academy.
Product Research 163
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The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools
Userpilot
NOVEMBER 24, 2022
HubSpot’s training platform, known as HubSpot Academy, has plenty of courses both on various marketing strategies and dedicated modules that help you master their software products. Whenever users complete a course in HubSpot Academy, they’re rewarded with a badge and digital certificate. Ahrefs video academy.
ONE THING on Real Org Chart
Product Culture
JANUARY 25, 2023
Go to the Roadmap Academy. Source: Extant Structure by Mark Walsh from Integration Training (integrationtraining.co.uk) February Roadmap Workshop Our live February online masterclass is filling up. Care to join? 25% Discount Code: IMPACT.
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ONE THING on Contest: You came from What?
Product Culture
FEBRUARY 8, 2023
Go to the Roadmap Academy. Winner gets a digital copy of my book, Product Roadmaps Relaunched , plus extra points at product cocktail parties. Tell me a story. Roadmap Workshop Our live March online masterclass is filling up. Or self-paced if you prefer. Care to join? 25% Discount Code: IMPACT.
Workshop 52
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Customer Education Examples to Ensure User Growth in SaaS
Userpilot
JANUARY 14, 2023
An online academy contains a course(s) that helps customers study and become experts in the industry. Academy content should be free to encourage customers to take advantage of it. Academy content should be free to encourage customers to take advantage of it. Build training content and certification programs.
How Do You Nurture Product Discovery as a Leader? Interview with Teresa Torres
Fearless Product
JUNE 21, 2021
She has taught over 7,000 product people discovery skills through the ProductTalk Academy. She has taught over 7,000 product people discovery skills through the ProductTalk Academy. She’s the author of the book Continuous Discovery Habits. Episode transcripts can be found at Fearless Product Leadership Podcast Feedback is a gift!
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