Sat.Apr 09, 2022 - Fri.Apr 15, 2022

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Media Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Media apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Media Apps: News, Telco, Technology, Games, Sports, Music. The Media and Entertainment app category is broad, encompassing everything from news to games to sports, and consumer expectations and behavior vary between industries. “Thanks to the power of mobile, this cutting edge technology is at the fingertips of everyone with a cell phone right now,” Chip Kanne, Head of

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Product management dysfunctions by Ben Foster

Mind the Product

In this ProductTank London talk, Ben Foster, CPO at Whoop, explains some of the most common product management dysfunctions and how to solve them. His key points include: Common product management dysfunctions Why these dysfunctions exist How do you create a winning product strategy Watch the video to see his talk in full or read [.] Read more » The post Product management dysfunctions by Ben Foster appeared first on Mind the Product.

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Working Well With People Can Become Your Glass Ceiling

The Product Coalition

It is a known fact that product people need to work well with others. Our ability to succeed fully depends on it. But as a product leader, this can also become a problem. To make a real impact, you might need to apply new ways of communication and collaboration. Here is how to stop impeding yourself. Photo by ArtHouse Studio from Pexels A few weeks ago there was a discussion in the Women in Tech community about the correlation between what kind of student you were at school and your tendency to

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Welcoming our new Chief People Officer and other senior leaders

Intercom, Inc.

I am delighted to share that our senior leadership team here at Intercom continues to grow. Today, I’d like to welcome three experienced new senior leaders, starting with L. David Kingsley, who has joined Intercom as our first Chief People Officer. As Chief People Officer, David will lead the company’s global People organization, including talent acquisition, onboarding, learning and development, HR business partners, total rewards, diversity, equity and inclusion, and real estate & workplac

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Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

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Travel Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. Subcategories for Travel Apps: Transportation, Hospitality & Tourism, Auto. In 2021, Travel began its road to recovery following interstate, national, and global travel restrictions brought on by the pandemic. The mobile investments teams made to Travel apps in 2020 paid off in 2021, fast-tracking the comeback Travel brands desperately needed after a year of uncertainty and low engagemen

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Why Machine Learning Solutions are Difficult to Implement without Machine Learning Operations?

The Product Coalition

According to Gartner , 85% of machine learning solutions fail because they use raw data. Data scientists work in isolation from operations specialists, and enterprises spend up to three months deploying an ML model. To solve these problems and reduce deployment time, DevOps development companies involve MLOps specialists in their projects. In this article, we will tell you what MLOps is and why businesses need to implement machine learning solutions.

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Survey Fatigue: Why it Happens and How to Reduce it

Userpilot

In recent times, the concept of survey fatigue has become widely discussed due to its correlation with research and data collection. Not only does this phenomenon impact the quality of customer feedback adversely, but it also may lead to a decline in customer engagement. This article highlights the meaning of survey fatigue and how SaaS companies can send feedback requests without inducing respondent fatigue.

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Customer Love Stories Podcast: Episode Six

Alchemer Mobile

In this episode, Apptentive CEO and Co-founder, Robi Ganguly, sits down with Kat Simpson, Associate Creative Director (Strategy) at Tether. While Kat hasn’t had a brand logo tattooed on her (yet), she has gone so far to name her dog after one of her favorite brands, Chaco. In this episode, Kat and Robi talk about why community and emotional connection are the keys to brand evangelists whether it’s a shoe brand, DJ, or football team.

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Intervision: Learn how to collaborate differently

Mind the Product

Your sole role as a product manager is essentially problem-solving. To help you with facing different challenges, intervision can be an effective approach. How can you collaborate differently using intervision? Let’s dive into it! [.] Read more » The post Intervision: Learn how to collaborate differently appeared first on Mind the Product.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.

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Double Thumbs Up for Better Netflix Recommendations

The Product Coalition

How effective will the new Two Thumbs Up feature be for Netflix? Photo by Thibault Penin on Unsplash Netflix’s Recommendation Engine (NRE) has had a huge part to play in the success of the OTT giant. It is highly accurate and relevant, so much so that about 80% of Netflix’s viewer activity is driven by personalized recommendations from the engine. Reports estimate that NRE saves the company north of $1 billion every year.

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Why You’re Never Going to Be Satisfied With Life

Nir Eyal

Why are we perpetually restless and unsatisfied? The truth is, we’re not wired to feel content or satisfied. Here's why that's a good thing. The post Why You’re Never Going to Be Satisfied With Life appeared first on Nir and Far.

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What is a good retention rate in SaaS and how to improve yours?

Userpilot

Have you ever wondered what is a good retention rate for your business? If you’ve been looking for ways to increase your customer retention, you’re in the right place. In this article, we talk about: Customer retention rate and what it means for your business. Standard retention rates. How to achieve high customer retention rates, and. Tools you can use to boost your retention rate.

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The secret guide to product growth – Daphne Tideman on The Product Experience

Mind the Product

What is the secret to exponential product growth? Daphne Tideman, Growth Coach, joins us on the podcast this week. She discusses Product/market fit, the importance of business/channel models, and where companies go wrong when looking to grow their products. [.] Read more » The post The secret guide to product growth – Daphne Tideman on The Product Experience appeared first on Mind the Product.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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The Right Roadmap for The Right Purpose?—?Five Different Roadmap Types

The Product Coalition

This article examines five different types of roadmaps used to make a product a success, each with a different purpose. Continue reading on Product Coalition ».

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Enterprise CS 101: Establishing Customer Success Quickly

Gainsight

Batman. Spider-Man. Superman. The greatest characters never go out of style. But that doesn’t mean they don’t need updating periodically with a new remake. If these heroes of the big screen don’t stay up to date and relevant, they risk becoming forgotten artifacts of the past. . Many of the world’s greatest companies find themselves in a similar situation today.

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AARRR vs RARRA: Which one is better and what to choose?

Userpilot

AARRR vs. RARRA model: Which one should you use? The AARRR funnel, also known as the pirate metrics framework, is a set of metrics you can use to track and impact critical user behavior to bring about product-led growth. Businesses all around the world have used this framework to track their growth and to learn what stage of the funnel requires attention.

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Easy ways to engage your stakeholders

Mind the Product

Very often we focus our attention on stakeholder management and all the things that can be difficult about that area of product management. How about we skip that part completely and simply talk about the easy ways to achieve some stakeholder wins? Below, we share some different ways to engage your stakeholders early doors from [.] Read more » The post Easy ways to engage your stakeholders appeared first on Mind the Product.

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Exploring PerfDog Whitepaper 2024: Unlock the Power of Performance Testing

Key Takeaways Robust Platform & Multi-System Support: Brief introduction to PerfDog's extensive compatibility across various operating systems and hardware platforms including Android, iOS, PC, gaming consoles and more. In-Depth Performance Metrics: Quick view of the extensive range of metrics for system, graphics and rendering, user experience, in-depth analysis, and more.

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F.E².A.R?—?The Four Towers?—?Applying the Framework

The Product Coalition

F.E².A.R?—?The Four Towers?—? Applying the Framework 17-mile drive, California?—?Photo by Harish Natarahjan As we discussed in the previous article, four parameters influence the success of a solution?—? Fast , Accurate , Economic , and Reliable. In addition, understanding Ecosystem synergies and building win-win strategies are critical. I will use a real-world example where the application of this methodology has helped in determining the next course of action.

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Reconsidering the "Core" Knowledge of UX

dscout People Nerds

DesignIt and UX Book Club Chicago’s Sharon Bautista unpacks the importance of organizational learning cultures and interrogates whose perspectives inform our practice.

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Airtable Onboarding Teardown: How to Build an Amazing SaaS User Onboarding Experience

Userpilot

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. How users get to know your product is critically important (whether they are new employees or just using your product). By digging into and deconstructing the way they manage the onboarding experience , we’ll try to draw out some principles of success that will help you and your team craft an exceptional onboarding process.

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What ProductPlan’s Integrations Can Do for Your Company

ProductPlan

TL;DR. ProductPlan integrations help your team extend the value of your roadmapping app. The integrations help you automate the flow of data across your most essential product management tools. This post will show you what some of our key integrations can do for your company. Your Roadmap Doesn’t Exist in a Vacuum. We built the ProductPlan roadmapping app to simplify product management.

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Product Management Careers: Job Prospects, Pathways, and Must-Have Skills (2024)

The product management job market in 2024 reflects the fast-growing and ever-evolving nature of the field. For product managers looking to future-proof their careers and take advantage of new opportunities, staying informed about the professional landscape is a smart move. In this comprehensive career guide from Regis College, you’ll learn about: The current job outlook for product managers in 2024 Six professional pathways and the average salaries for these roles in the U.S.

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How Can You Get the Most Out of Your User Interviews?

The Product Coalition

The Do’s and Don’ts of User Interviews Continue reading on Product Coalition ».

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Leadership Tip #19: How “Team Building” Activities Help and Hurt People and Teams

Johanna Rothman

Dan, a Vice President, worries that his teams work more as individuals than as teams. He's a physically active guy and decided that teams can choose from these activities: a zip line course, a hike up and down a local mountain, or an escape room. But when he suggested these ideas to one of his directors, Terry, she objected. “Do you see these crutches?

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Product Videos for Marketing SaaS [Examples Included]

Userpilot

What is a product video for marketing SaaS used for? And can these tools help increase communication and in-product engagement ? Video marketing is a straightforward way of providing guidance in using your product, therefore driving engagement and reducing churn. In this article, you’ll learn more about the value of using video content as part of your overall marketing strategy.

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379: Product strategy is changing. Are you ready? – with Ron Adner, PhD

Product Innovation Educators

What product managers need to know about having an ecosystem strategy. Today we are talking about strategy. It’s an important topic because our work as product managers and innovators should be in alignment with our organization’s strategy, but strategy may not be what you think it is. To help us better understand strategy and the large changes taking place in many businesses, Dr.

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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

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15 Digital Ethnography Tools for Remote UX Research

UserInterviews

The top digital ethnography tools for UX research data collection and analysis. Includes user reviews and 2022 pricing information.

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Moving Typetalk’s Activity Log feature into Nulab Pass

Nulab

We’re shaking up a few things at Nulab, and we want to make sure you all stay in the loop. As of April 28, 2023, Typetalk will discontinue Activity Log for paid plans and move this feature into Nulab Pass , our security subscription service that allows you to manage all your Nulab products in one place. If you’d like to continue referring to Activity Log to track changes to your Typetalk topics, consider adding a Nulab Pass subscription. .

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Pendo Guides: How to Create Guides in Pendo and at What Cost [Alternatives Included]

Userpilot

Pendo Guides are excellent for onboarding new users and creating other in-app experiences for your SaaS. But how much do they cost, and are there better alternatives on the market? Join us as we explore this topic and provide the answers you might need before deciding if Pendo is worth the investment. TL;DR. Pendo Guides are used to provide in-app guidance to web and mobile app users and help improve user onboarding, adoption, and retention.