Remove services
article thumbnail

Business Services Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

The following data and information on Business Services apps is from our 2022 Mobile App Customer Engagement Report. Brands in Business Services had varied experiences in 2021. Below is a short summary of how Business Services apps fared in 2021. Summary of Business Services Apps in 2021. Shifted emotions by subcategory.

article thumbnail

Personal Services Apps: 2022 Mobile Customer Engagement Benchmarks

Alchemer Mobile

Subcategories for Personal Services Apps: Home and Family. Personal Services apps are separated into two subcategories: Home (real estate, property management, and connected devices) and Family (milestone tracking and family schedule management). Summary of Personal Services Apps in 2021. Shifted emotions by subcategory.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Engagement Benchmarks for Business Services Apps

Alchemer Mobile

Brands in the Business Services category faced diverse 2020 challenges. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Business Services category. Below is a summary of our research specifically on Business Services apps.

article thumbnail

QSRs, Food Services, and Restaurants: Mobile Customer Engagement Benchmarks

Alchemer Mobile

Subcategories: Restaurant, Food Services. In our research, Food and Drink apps are separated into two subcategories: Restaurants (both QSR and sit down) and Food Services (grocery, food delivery, digital recipes, etc.). The average number of ratings went up 5% for Restaurants and down 41% for Food Services.

article thumbnail

Apache Cassandra® NoSQL for the Relational DBA

Learn from Lewis DiFelice, an experienced Professional Services Consultant at Instaclustr, as he shares his journey transitioning from SQL to managing a 40-node Cassandra cluster. Unleash the power of NoSQL with "Apache Cassandra® NoSQL for the Relational DBA."

article thumbnail

What is customer service?

Intercom, Inc.

Customer service is the ongoing support provided to a customer throughout the entire customer journey. . You could argue that what constitutes a good customer service experience can vary by customer and industry, but there’s no denying that people’s expectations are higher than ever. . What is a customer service process?

article thumbnail

Beyond Amazon.com: Amazon-as-a-Service

Mind the Product

How is Amazon able to offer such services externally? Read more » The post Beyond Amazon.com: Amazon-as-a-Service appeared first on Mind the Product. Amazon recently announced a "Buy with Prime" option that will allow Amazon's prime members to purchase off Amazon's website in other participating online stores.

Strategy 161
article thumbnail

The Definitive Entity Resolution Buyer’s Guide

Are you thinking of adding enhanced data matching and relationship detection to your product or service? Do you need to know more about what to look for when assessing your options? The Senzing Entity Resolution Buyer’s Guide gives you step-by-step details about everything you should consider when evaluating entity resolution technologies.

article thumbnail

7 Questions Every App Team Should Ask

In its 2020 Embedded BI Market Study, Dresner Advisory Services continues to identify the importance of embedded analytics in technologies and initiatives strategic to business intelligence. Which sophisticated analytics capabilities can give your application a competitive edge?

article thumbnail

Prioritizing Customer Experience Using SLIs & SLOs: A Case Study from The Telegraph

Service Level Indicators and Service Level Objectives are now the principal tools for focusing on what really matters. The premise of SLIs/SLOs is that all teams—product, architecture, development, and platform— need to look at services from the customer’s perspective.

article thumbnail

Artificial Intelligence & Product Management

Learn about how AI fits on the product roadmap, including amazing products in healthcare, financial services, and more. And discover some of the biggest roadblocks for AI products, and why ignoring AI might limit a product’s scaling potential.

article thumbnail

How to Democratize Data Across Your Organization Using a Semantic Layer

Speaker: speakers from Verizon, Snowflake, Affinity Federal Credit Union, EverQuote, and AtScale

Join this webinar panel for practical advice on how to build and foster a data literate, self-service analysis culture at scale using a semantic layer. Driving a self-service analytics culture with a semantic layer. In this webinar you will learn about: Making data accessible to everyone in your organization with their favorite tools.

article thumbnail

Optimize the Performance of Your Serverless Functions

In this new product brief from Datadog, you’ll learn how Datadog Serverless Monitoring enables you to visualize your services and their dependencies, gain actionable insights into how the performance of your serverless applications impacts your customers, and tips to monitor the health of your applications in a serverless environment.

article thumbnail

Building Product to Enhance Customer Support: The Key to Customer Retention in an E-commerce Business

Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket

According to Microsoft's Global State of Customer Service 2019 report, “90% of respondents indicated that customer service is important to their choice of and loyalty to a brand.” How to build effective Self-Service mechanisms. This begs the question: what’s the best way to increase customer retention?

article thumbnail

Assess and Advance Your Organization’s DevSecOps Practices

Organizations must advance their DevSecOps practices to deliver high quality, secure digital services to market quickly and efficiently. In order to do that, leaders must ask themselves three key questions: What is our current level of DevSecOps maturity? Where is our desired level of DevSecOps maturity? How do we get there?