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Systems Thinking and its Relevance to Strategic Planning in UX Research

UX Planet

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

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The evolving philosophy behind ticketing systems at Intercom

Intercom, Inc.

That’s exactly what we aimed to do with our new tickets product – taking a new perspective on the long-established ticketing system. A ticketing system collects every customer support interaction, whether it comes via a messenger, email, or other channel. Our ticketing system philosophy has evolved. What are tickets?

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477: Three-step VOC system – with Andrea Ruttenberg, PhD

Product Innovation Educators

Voice of the Customer research means going to customers to deeply understand their perspective on problems we can solve for them. Step one is to recruit three to seven colleagues within your organization who have diverse perspectives on your customers and their pain points. Needs are not solutions. Needs are not solutions.

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A Contrarian’s Perspective on Agile Mindset, Behaviors, Culture

Johanna Rothman

Observe their feedback cycles to see where they have delays in their system. My Contrarian Perspective. That's why I take a contrarian perspective about mindset. The post A Contrarian’s Perspective on Agile Mindset, Behaviors, Culture appeared first on Johanna Rothman, Management Consultant. That's the culture.

Agile 102
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Governing Your Design System: The Continuous Challenge

UX Studio: Product Management

This growing complexity often gives rise to the need for a design system, driven by the necessity for consistency and a more streamlined workflow. The problem is evident, and so is the solution: they need a Design System. Although both traits are necessary for design systems, this role requires a different mindset.

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Monolithic vs Microservices from Product Manager Perspective

The Product Coalition

Let’s say that you want to create an all-in-one service to create payment system to vendor, and since you are too eager to scale it up you instantly suggest engineers to create a microservices and then struggle heavily because in the end it’s too powerful and didn’t even get enough usage from stakeholder to be considered success.

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Case Study: Basecamp’s Shape Up From a Product Manager’s Perspective

The Product Coalition

a document that explains the functionality from the user’s perspective combined with technical possibilities and business goals. Our core key value proposition is integrating product-level data from Google Analytics, Facebook, Google Ads, internal systems, and other e-commerce platforms. link] The shaped project forms a pitch?—?a