Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

Userpilot

AUGUST 11, 2022

As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success. Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. Here, to help you, are five product management tricks and tools for every product leader. It’s the foundation of our product strategy.

Reporting Tools 140

Reporting Tools User Testing Research Software Product Research 140

The Product Guy

SEPTEMBER 24, 2016

If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. Each week we highlight some of the recently posted openings.

Product Management 112

Product Management Product Manager Analytic Tools Product Research 112

Userpilot

MARCH 23, 2022

It’s obtained by asking customers how likely they are to recommend your product to others. Scores between 0 and 6 are detractors—people least likely to recommend your product. It typically involves two questions: the first is using a scale to ask users how likely they are to recommend a product. NPS average by industry.

Product Research 94

Product Research Feedback Software Analytic Tools Research Software 94

Userpilot

AUGUST 31, 2021

I was only just starting to think about the first edition of Product Drive. A lot of Product Education, changes, growth, and 2,200 participants (yup, that’s how many we had on the first edition of Product Drive!) So ladies and gents – here’s Product Drive 2.0.! Product Drive 2.0. Product Operations.

Onboarding KPIs 87

Onboarding KPIs Workshop Customer Experience Product Research 87

Gainsight

OCTOBER 25, 2023

Your customers expect not only quick and efficient support but also educational resources that empower them to make the most out of your products and services. While you should never obsess over quality, you still want it to be good, especially regarding the user interface and the current state of your product.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Customer Feedback 52

UserVoice

MARCH 7, 2017

Internal feedback can come from lots of different places within your organization, and it’s essential for a product manager to capture and address it all, regardless of where it’s coming from. Internal teams ranked by level of influence over the product roadmap. We can make a few observations from the results in the chart to the right.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Reporting Tools 200

Intercom, Inc.

MAY 13, 2021

Your customer success managers can bring unique value to both the customer and the business – they’re the bridge between the product teams and the customers, between the tech and the people it serves. There are just great people, great energy, great customers, great customer love of the product. So, I think it has served me well.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

The Product Guy

NOVEMBER 11, 2017

If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. Product Manager @ DOWN Dating @ Down, Inc.

Biotechnology 68

Biotechnology Customer Experience Agile Leadership 68

The Product Coalition

JUNE 28, 2020

So what does this mean for Product teams, and specifically product leadership? With the majority of our product & engineering teams furloughed and operating with a skeleton caretaker team only, here’s my top 10 learnings from recent experience of this crisis: A crisis calls for pragmatism and being truly agile.

Leadership 78

Leadership Travel Customer Experience CTO 78

The Review by First Round

APRIL 22, 2021

In today’s conversation, Kate shares a wealth of advice for building out product-led growth and self-serve motions. She shares tons of nuances around going up market, competing with sales and product planning, offering up tactical advice that any founder, product or go-to-market leader can learn from.

Systems Review 40

Systems Review Feedback Software Strategy Customer Experience 40

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. TL;DR Product management describes the continual process of overseeing the development of a product across its entire lifecycle. The main difference between product management and project management is the focus.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software Research Software 99

Mironov Consulting

MARCH 19, 2019

H2R Product Science ‘s Holly Hester-Reilly produces a Product Science Podcast which covers a range of topics around product experiments, teams and scalable organizations. She invited me to join for this episode called The Rich Mironov Hypothesis: Great Product Leadership is Both Subtle and Slow to Pay Off .

Leadership 60

Leadership Weak Development Team Naming Engineering 60

The Product Guy

JUNE 3, 2017

If you are a great product person looking for a great product job, or vice versa, check out our job board. Thousands of employers across all areas of product, from management to design, from digital to physical, are looking to fill positions from our community. Each week we highlight some of the recently posted openings.

Agile 60

Agile Leadership Positioning Product Management 60

Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic.  So  And the next.  But

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Roy Madden

APRIL 4, 2022

Feedly AI automatically tags key market intelligence concepts All this information is at your fingertips in near real-time via a powerful search and tracking interface called AI Feeds. In our example, we use a Company and Strategic Move AI Model to track all information about Amazon’s product launches.

Technical Review 54

Technical Review User Testing Artificial Inteligence Research Software 54

Amplitude

OCTOBER 30, 2020

A large part of their success can be attributed to effective cross-functional data leadership. How is the product and engineering team using data? 3 Keys to Strong Cross-Functional Data Leadership. Strong cross-functional data leadership is dependent on more than just collaboration and communication. Data relevance.

Data Visualization 52

Data Visualization Leadership Analytic Tools Feedback Software 52

The Product Guy

NOVEMBER 28, 2017

Guest Post by: Ariba Jahan (Mentee, Session 4, The Product Mentor) [Paired with Mentor, James Alexander]. The lessons can also be shared publicly as a form of thought leadership and showcase of work. The products and ideas that result from this approach can generate revenue, if the problem solving service is provided to clients.

Product Research 98

Product Research Customer Experience Education User Testing 98

The Product Guy

AUGUST 1, 2017

Guest Post by: Lamia Benhaddou (Mentee, Session 4, The Product Mentor) [Paired with Mentor, Amanda Ralph]. Amanda had 18 years of product management experience and was able to clearly foresee the obstacles I might encounter in my new role. Indeed the role of a product leader is different to that of a product manager.

Leadership 99

Leadership Product Management Product Manager Product Research 99

People-First Product Leadership

MAY 14, 2023

Upon entering the gathering, we picked up our name tags. Offer understanding and take responsibility, but don’t expect agreement - As product leaders it’s very likely the phrase “disagree and commit” has come up. Thanks for reading People-First Product Leadership! Stress about small talk - gone!

Customer Experience 52

Customer Experience User Friction Events Article 52

UX Studio

JULY 30, 2018

We are also working on our own product, which seems to be a hit. I will mentor a few selected design and product team leaders to help them: build up their own design teams. create the right environment, processes and habits in their teams to ensure they can build great products. How will the Design Leadership Program work?

Leadership 40

Leadership UX Startups Messaging 40

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. Des: Welcome to the 12th episode of Intercom on Product.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. Des: Welcome to the 12th episode of Intercom on Product.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

ProductPlan

APRIL 29, 2022

Launching a product is the pinnacle of days, weeks, months, or even years of work. It’s also the beginning of an equally pivotal point in a product’s trajectory. The period marks all that time and effort spent developing the product. There’s already an existing market being served with relatively similar products.

Product launches 52

Product launches Research Software User Testing Differentiation 52

Gainsight

AUGUST 25, 2021

Your product onboarding process is the initial spark that increases engagement and fuels product growth. Unfortunately, as your product and company grow, it’s easy to lose touch with users, and losing touch can quickly snuff out product growth. Use Data to Improve Your Product. What is the goal of user onboarding?

Onboarding KPIs 52

Onboarding KPIs Feedback Software Customer Experience User Testing 52

Roy Madden

FEBRUARY 11, 2021

Since we track market sectors, news about the latest funding rounds, and product launches, we have been able to identify new companies worth looking at through our Feedly Feeds. With the Business Event skill, Leo looks for mergers & acquisitions, new product launches, or fundraising events. Case Study.

Research Software 75

Research Software Customer Experience Analytic Tools User Testing 75

Usersnap

JUNE 30, 2022

Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven. What we’ve seen is that a product-led growth strategy can increase business retention by improving customer experience. Luckily, you’re not alone!

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Amplitude

MAY 25, 2017

The six things you need from a great product data scientist and how to find them . Product Analytics is one of the most high leverage roles in a company that’s investing in software development. This often leads to situations where product managers make decisions based on convenient anecdotes or become too paralyzed to take risks.

Data Visualization 83

Data Visualization Analytic Tools Weak Development Team User Testing 83

Mixpanel

JANUARY 25, 2019

It’s a tale as old as time, and a problem that any customer using a Saas product to process, analyze, or act on large amounts of data has experienced at one point or another. Then Liz added event tags to categorize all the different events. process that any PM or Data Analyst can do.”.

Data Visualization 40

Data Visualization Analytic Tools Events Customer Experience 40

ProductPlan

DECEMBER 30, 2019

When there’s no traditional cost of goods sold (COGS) to recoup, the pricing strategy for a SaaS product can go in a lot of different directions. Do you give the product away and try to monetize traffic and users through other channels? Demystifying Product Management’s Role in Pricing Strategy. This input is invaluable.

Strategy 61

Strategy Customer Experience User Testing Customer Feedback 61

Product Innovation Educators

MAY 28, 2018

Going beyond brown bag lunches for next-level product manager professional development. This is where you make your move from product manager to product master. Now, a product master means having the influence you want and need to drive product strategy. Product masters are leaders.

Product Research 48

Product Research Research Software Product Management Product Manager 48

Bain Public

DECEMBER 17, 2019

But the secret to success isn’t something you can put a price tag on, stack on features, or advertise in a marketing campaign. The best asset for a product manager, and the number one determining factor in the success of a strategy, is the people behind the product. Some companies spend years chasing it down.

Feedback Software 52

Feedback Software Reporting Tools User Testing Weak Development Team 52

Alchemer Mobile

OCTOBER 9, 2018

Katie van Zyl, Director of Product Management at GoDaddy. Christopher An-Traumer, Product Manager at Premera Blue Cross. Ashley Ettwein, Director of Product Marketing at ADT. Product managers will also often sit with customer service representatives to listen to the calls. So we get a ton of valuable feedback that way.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Bain Public

OCTOBER 13, 2018

Product Managers rightly face criticism when negotiating or selling product vision to stakeholders. We increasingly turn to data analytics and customer insight in hopes of outlining a product's most pressing problems, whether it’s a user acquisition drop off, a shift in engagement, or failure to sway churn.

User Testing 40

User Testing Data Visualization Customer Experience Customer Feedback 40

Business Acumen Institute

SEPTEMBER 4, 2019

The success of any enterprise is based on two things: Its products and services, and its talent pool. Most firms have a grasp on the cycles of innovation and effective management of products and portfolios. However, from the point of view of business talent, there are some gaps. 4: Technology. 4: Technology.

Research Software 40

Research Software User Testing Product Research B2C 40