Gainsight

MARCH 12, 2024

One main topic of discussion that is getting a lot of attention in the CS space is how Customer Success can be more of a revenue-generating department. Proving the ROI of CS When it comes to proving the ROI of Customer Success to your executive board, it’s all about the money.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience KPI 52

Gainsight

JUNE 27, 2023

CxO EMEA provides a platform for meaningful interactions, enabling participants to learn from one another, share experiences, and openly discuss challenging topics with other execs focused on the EMEA region. CS leaders can secure the support and resources necessary to drive success by effectively communicating the ROI and value proposition.

Generative AI 52

Generative AI Onboarding KPIs Data Visualization Customer Feedback 52

Gainsight

JULY 10, 2023

The ROI of Digital CS At AuditBoard, an investment has been made in dedicated operations that are focused on driving digital scale experiences. Immediate impact and ROI has come from augmenting CSM efforts, streamlining their tasks, and creating opportunities for CSMs to focus on value-added moments.

Customer Experience 52

Customer Experience Data Visualization Feedback Software Webinar 52

Gainsight

OCTOBER 14, 2022

“What is ROI? These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. According to Van Lew, this cyclical nature of transforming customer pain points into successful outcomes is key to proving ROI.

User Friction 52

User Friction Engineering Customer Experience User Testing 52

Alchemer Mobile

DECEMBER 31, 2020

Learn how Alkami uses Apptentive in-app mobile surveys to increase ROI for Advantis Credit Union and improve customer satisfaction, loyalty, and retention. A compilation of the best mobile product management-focused content, broken down by topic and skill level for easy reading. 21 Mobile Product Management Resources.

Data Visualization 147

Data Visualization Marketing User Testing Feedback Software 147

Gainsight

JUNE 24, 2022

As you can see, efficient growth, gross margins, and NRR are the topic of the day – much more so than total ARR growth, which likely would have been the winner during more “bubbly” times. Their responses were filtered down and the results below show what percentage of firms ranked a metric as more important. international expansion).

Customer Experience 98

Customer Experience Positioning Marketing 98

The Product Coalition

DECEMBER 29, 2022

Let’s keep it this way for the sake of this topic. Many large teams are more than happy to take time on ramping you up on their specific circle of industry knowledge — you’re a long-term investment, and they know your ROI is that of a mountainous peak. About Me My name is Kasey, AKA J.X. Fu (pen name).

Customer Experience 115

Customer Experience Product Management Product Manager Finance 115

Product Innovation Educators

DECEMBER 27, 2021

To help us is the person who has written the book on the topic, Innovation Accounting , Esther Gons. The second pillar is understanding your ROI. To help us is the person who has written the book on the topic, Innovation Accounting, Esther Gons. The second pillar is understanding your ROI. Esther is the CEO of?GroundControl,

Reporting Tools 98

Reporting Tools Data Visualization Product Management Product Manager 98

Mironov Consulting

JANUARY 23, 2023

Stepping out of leadership challenges for a moment, here’s a practical topic that some product managers struggle with: is the next thing we’re working on a feature or a whole product ?  IMO,  Common naming model, shared upgrade policies, simple pricing units, similarly structured ROI stories, etc.

Customer Experience 65

Customer Experience User Testing Finance Data Visualization 65

Intercom, Inc.

MAY 13, 2020

That’s Tom Ronen, Head of Customer Success for monday.com , on a topic that’s been on many of our minds lately: retention. Or, are they not getting enough value or seeing ROI? Can you help the customer who isn’t seeing enough ROI to use your product in a way that will make it worth it for them?

Strategy 129

Strategy Customer Experience Product Research Feedback Loop 129

Product Innovation Educators

JANUARY 9, 2023

Sarah also speaks on topics for humanizing your brand. You need both marketing storytelling and brand storytelling, but brand storytelling is better designed and what I’ve seen drive leading ROI of attracting the audience and keeping them engaged. [6:14] Sarah also speaks on topics for humanizing your brand.

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Userpilot

FEBRUARY 20, 2024

Benefits of targeted email marketing include enhanced engagement , retention, conversion rates, ROI, and better insights into customer behavior. Increases ROI : With higher engagement and conversion rates , targeted email campaigns often yield a better return on investment compared to non-targeted ones.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization User Testing 96

Gainsight

OCTOBER 19, 2023

Companies are also recognizing the value of CS Operations to drive efficiency and further ROI from the CS organization. NPS can be a polarizing topic. The number of companies with a dedicated CS Operations organization has more than doubled, from 20% in 2022 to 41% this year. Close behind was Net Promoter Score (NPS) at 59%.

User Testing 52

User Testing Research Software Reporting Tools Product Research 52

The Secret PM Handbook

JANUARY 1, 2016

In my last post I reviewed the topics we covered in 2015. I already “practice what I preach” on all those topics, of course. But there’s always room for improvement, and as I’ve mentioned lots of times, getting more effective at product management has a huge ROI.

Product Management 150

Product Management Product Manager Systems Review Reporting Tools 150

UX Planet

JANUARY 18, 2024

Improved ROI: Investing in UX research often results in more efficient, effective designs, reducing the need for costly redesigns and increasing the return on investment. For interviews or focus groups, create a guide that includes all the key questions and topics you want to cover.

Data Visualization 75

Data Visualization User Testing Research Software Product Research 75

Product Management University

MAY 16, 2017

If you’re building or selling analytics solutions, your white paper should emphasize the latest market trends, business drivers, statistics, benefits, ROI, etc. Your sales or lead nurturing team now has a reason to contact someone with a discussion topic you know they’re interested in.

White Paper 100

White Paper Analytic Tools B2B Download 100

Brian Balfour

AUGUST 9, 2023

They are a critical part of running a startup, but then can easily become low ROI activities consuming a ton of the time of the CEO and executive team and not helping the company move forward in a meaningful way. Surface Team Challenges, But Be Careful A common topic in these reports are challenges with other execs.

Reporting Tools 52

Reporting Tools Feedback Software User Testing Construction 52

Userpilot

JUNE 20, 2023

Google Trends is a popular tool that can help you identify popular keywords and search topics. Evaluate the financial viability of your product idea No matter how brilliant your product idea is, it won’t float if you either don’t have money to build it or the ROI doesn’t justify the investment. How do you go about it?

User Testing 95

User Testing Product Research Feedback Software Customer Feedback 95

Userpilot

NOVEMBER 2, 2023

As a data-driven approach, it can also help you choose acquisition channels with the best ROI. Leverage content marketing to educate your target audience Content marketing focuses on creating valuable resources that educate their audience on industry-related topics. This means not only more users but also the right ones.

Feedback Software 102

Feedback Software Analytic Tools Research Software User Testing 102

Gainsight

APRIL 29, 2021

Recently, I did, and inevitably, one topic and the incessant accompanying question arose, which is: How do we measure the ROI of our Customer Success team? The discussion brought up the natural corollary subject that no one ever asks or talks about: How do we measure the ROI of our Sales team? Shock and horror!

Technical Review 52

Technical Review Software Review User Friction Customer Experience 52

B2B Product Management

SEPTEMBER 29, 2023

Motivation : B2B buyers are typically motivated by rational factors, such as ROI, efficiency, and productivity gains. This is because B2B buyers need to consider a wider range of factors, such as ROI, integration with existing systems, and support. More complex: B2B sales cycles are also more complex than B2C sales cycles.

B2C 52

B2C B2B Reporting Tools User Testing 52

Gainsight

DECEMBER 15, 2023

Check out new ebook, How to Speak CFO: Real-World Tips for Communicating the ROI of CS the Budget Hawks of Your Business To dig deeper into this topic, Remco de Vries, VP, Global Demand Generation, Gainsight, recently sat down with Rav Dhaliwal, Investor, Board Member, Venture & Limited Partner at Crane Ventures.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

Product Innovation Educators

JANUARY 25, 2021

2:35] What are the key topics addressed in the chapter you wrote, Product Innovation Management? ROI (Return on Investment). 2:35] What are the key topics addressed in the chapter you wrote, Product Innovation Management? Summary of some concepts discussed for product managers. [2:35] Percent of revenue coming from new products.

Customer Experience 118

Customer Experience Management Management Naming 118

bpma ProductHub

APRIL 3, 2017

I recently had the pleasure of speaking with Ellen Gottesdiener who specializes in the discipline of discovering product value through collaboration (among many other topics). What are device platforms should we support for the best ROI? Can we quickly move from one chat center to another to reduce costs? Environment.

Research Software 150

Research Software Customer Experience Product Research Agile 150

Userpilot

NOVEMBER 19, 2023

Once they start seeing positive ROI from the complementary tools and features, it becomes an extra boost to keep subscribing, leading to high LTV. This strategy will contribute to long-term retention because users will quickly explore your tool’s functionalities and start seeing ROI immediately.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Reporting Tools 88

ProductPlan

NOVEMBER 23, 2021

Although there’s plenty of debate on this topic, product managers don’t need to be technical. But since cloud computing remains priced as a service, those costs can skyrocket with increased usage and storage, so product managers must be knowledgeable enough to factor those expenses into business models, ROI calculations, and project budgets.

Analytic Tools 98

Analytic Tools User Testing Product Research Feedback Software 98

Userpilot

FEBRUARY 6, 2023

Google Analytics is a free web analytics tool that tracks your website performance based on factors such as site traffic, user behavior, and advertising ROI. What topics or issues come up often? Create educational materials that support on these topics and add them to your resource center.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Gainsight

DECEMBER 20, 2020

Think about how can customers quickly adopt, how can they train (create/send enablement materials or conduct training sessions) and how can they change their current process to start using our tool (this is a really meaty topic on change management). We should anticipate the resistance and plan for it.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

The Product Coalition

MARCH 6, 2023

The exact process for doing the training is beyond the scope of the current article but will be a potential topic for a future article. This can help marketers optimize their campaigns in real-time, making adjustments as necessary to maximize ROI and reach their target audience effectively.

Data Visualization 139

Data Visualization Advertising Artificial Inteligence User Testing 139

Intercom, Inc.

JULY 26, 2022

You can do this manually by auditing your conversations and tagging recurring topics, but a great customer support tool will automatically surface these common queries for you, saving your team valuable time. Here are three quick ways you can be more proactive and personalized: Preemptively identify and address common customer issues.

Data Visualization 118

Data Visualization Research Software Analytic Tools Reporting Tools 118

ProductPlan

JANUARY 24, 2020

That’s why it’s such a popular topic in the product management space. Plus, the game can be adjusted to look at other variables, such as ROI. But when it comes to apples-to-apples ROI calculation, RICE is excellent for determining what will give you the most bang for your buck.

Framework 75

Framework Customer Experience User Testing Product Research 75

Mind the Product

SEPTEMBER 14, 2018

Some areas of business strategy are relatively well known – we understand the problem, we can trust what our customers say on the topic, and the solution is fairly clear. To innovate effectively, you have to be able to differentiate between the known and unknown problems you are trying to solve, and adjust your operations accordingly.

Customer Experience 171

Customer Experience User Testing Customer Feedback Product Research 171

Usersnap

JULY 9, 2020

Customer experience is a topic that almost anyone can relate to. Why do you need to measure the ROI of UX? Yet it’s not easy at all to do a cracking job. If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track. Ian Golding.

Customer Experience 145

Customer Experience Customer Feedback User Testing Onboarding KPIs 145

Gainsight

DECEMBER 20, 2020

But this year, I’m pretty sure all of us could write a novel on the topic. Sales teams promise an ROI. In a similar vein, Customer Success teams that are scaling realize the ROI of an operational focus. Most years, we attempt to avert the awkwardly-philosophical question with some witty banter. And ultimately, profit!

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

TSIA

FEBRUARY 28, 2017

Knowledge management used to be a topic just for customer support. Specifically, it was about how to capture resolution information for every problem solved, so that the next time it occurred, no one had to waste time researching the problem and resolution all over again.

Management 40

Management Management User Testing Product Research 40

Lenny Rachitsky

APRIL 2, 2024

There are many factors that team leads consider when prioritizing projects, but I’d argue that doing the most efficient, high-ROI projects first is the right path, because they will have a longer period of paying compound interest. Consider return on investment when determining the order of experiments.

Analytic Tools 120

Analytic Tools Customer Experience Weak Development Team Data Visualization 120

Userpilot

SEPTEMBER 4, 2023

It segments customers based on the topics they’re interested in or their opinions on certain matters. By doing this, they can drive customer loyalty and raise their marketing ROI. Likewise, you’ll often find separate holiday cruises for low-income versus high-income earners.

Product Research 95

Product Research Data Visualization User Testing Research Software 95