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Educators and Reporters?—?Not Pundits and Commentators

The Product Coalition

Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. Emphasis on constructive perspectives and opinions. More about that later. The focus — report stories on work activities, research and insights.

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Reporters and Educators?—?Not Pundits and Commentators

The Product Coalition

Reporters and Educators — Not Pundits and Commentators If you value what Product Coalition does as an education community, learn about the types of writers we support. Emphasis on constructive perspectives and opinions. More about that later. Knowledge can build or compromise communities.

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Customer Education and Community: The Scale Engines of Customer Success

Gainsight

The conventional wisdom at many SaaS companies is that they’re not ready for customer education or customer community. In this challenging economic environment, customer education and community are seen as nice-to-have extras for down the road. The truth is, you have already invested in customer education.

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Customer Education Managers & Customer Success Managers: Who Does What?

Gainsight

” While customer education didn’t gain the widespread recognition it deserved until relatively recently, it’s quickly gaining mainstream status, and the role of Customer Education Manager (CEMs) is becoming common. What’s a Customer Education Manager (CEM)?

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What Is Product Education?

Gainsight

Here’s a statement that may make you spit out your coffee: TikTok is the future of product education. Not because TikTok videos are particularly educational, mind you. What does that have to do with product education? And the more quality education they receive, the more motivated they will be to learn more.

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Gainsight Acquires Northpass: Five Reasons Customer Success Starts with Customer Education

Gainsight

By now, you’ve heard the big news (but just in case you didn’t): Gainsight acquired the leading Customer Education Platform Northpass. What comes to mind when you think about education? Whatever the case, one thing is for sure — education has a special meaning when it comes to Customer Success.

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Two Powerhouses, One Vision: How Northpass and Gainsight Will Shape the Future of Digital Customer Education

Gainsight

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. No platform existed for B2B companies looking to make educational content available to customers.