Intercom, Inc.

DECEMBER 22, 2020

With this new context in mind, Scale looked at key trends and emerging ways of thinking, offered strategic guidance to business challenges, and gleaned key insights from industry leaders navigating the new landscape. We argued that support teams are driving greater customer loyalty – and faster growth. So what did we cover this year?

Customer Feedback 220

Customer Feedback Customer Experience Technical Review Framework 220

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Investors, traders, and enthusiasts seek accurate predictions to navigate this unpredictable terrain. Community-driven content enhances the value of the platform.

Data Visualization 130

Data Visualization Reporting Tools Feedback Software Customer Feedback 130

UX Planet

FEBRUARY 10, 2024

What I Wish I Had Known Before Starting a New Job After Recovering From Burnout Photo by Eilis Garvey on Unsplash Finding myself at the threshold of a new job after navigating through the shadows of burnout was a beacon of hope. As my journey continues to unfold, these lessons remain central to my growth and recovery.

Vision 76

Vision UX Information Article 76

The Product Coalition

AUGUST 29, 2023

Understanding the Expansive Data Landscape To navigate the realm of data-driven decision-making, it’s essential to comprehend the various types of data at your disposal: Quantitative Data: This category encompasses numerical information such as sales figures, user engagement metrics, conversion rates, and other quantifiable data points.

Data Visualization 119

Data Visualization Customer Feedback Analytic Tools Artificial Inteligence 119

The Product Coalition

MARCH 8, 2024

To navigate this dynamic landscape, embracing digital transformation is no longer optional, but crucial for survival and growth. Digital transformation empowers businesses to deliver experiences that exceed expectations, fostering loyalty and driving growth. increased NPS score by 10 points), or revenue growth (e.g.,

Enterprise 126

Enterprise Research Software Feedback Software Strategy 126

The Product Coalition

FEBRUARY 24, 2023

Product leader and product-led growth advisor, Leah Tharin talks about why cultivating great writing skills is key for product management learning and career growth.

ChatGPT 118

ChatGPT Differentiation Consulting Article 118

Userpilot

AUGUST 30, 2023

Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. The event is for anyone responsible for driving growth for their product. Product management and leadership speakers.

Customer Experience 103

Customer Experience User Testing Customer Feedback Research Software 103

Userpilot

MARCH 25, 2024

TL;DR Behavior flow analysis was a feature in General Analytics that allowed users to visualize paths that the users took when navigating websites. Userpilot is a product growth platform with powerful analytics features. However, for some users, it may be too complex to set up and navigate due to lots of customization options.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Agile Velocity

OCTOBER 11, 2023

Additionally, Monte Carlo simulations enable Agile teams to navigate the inherent uncertainties of software development by providing a statistical view of possible outcomes, allowing them to proactively prepare for various scenarios and adapt as needed. Iterative Improvement: This method is not a one-off.

Data Visualization 120

Data Visualization Software Review Technical Review Agile 120

Userpilot

APRIL 17, 2024

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. Growth : Starting at $749/month. Session replay : Watch how users navigate your app or website, identifying usability issues and opportunities for enhancement. Growth : Custom pricing.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Intercom, Inc.

FEBRUARY 4, 2020

” It seems like a very simple maxim, but adhering to it can actually supercharge your own growth – you learn the value of self-sufficiency, but you are also forced to reach for the life raft when you need it. Navigating the way to a solution. Ultimately, striking that balance is the surest way to supercharge your personal growth.

User Testing 261

User Testing Engineering Feedback Software Document 261

Gainsight

APRIL 8, 2024

Through advanced segmentation and automation tools, companies can deliver personalized experiences at scale , strengthening customer relationships and driving revenue growth. Customer Success as a Growth Driver Beyond mitigating churn, Customer Success has evolved into a strategic growth engine for businesses.

Data Visualization 52

Data Visualization Research Software Analytic Tools Customer Feedback 52

Userpilot

MARCH 12, 2024

Read on to also find tools that can help you collect data, identify trends, and engage users to set your product growth on the right path. User behavior analytics helps you track clicks, mouse movements/scrolling, in-app/website navigation, and user feedback. In-app/web navigation. Identifying patterns. Mouse movement/scrolling.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

JANUARY 27, 2024

Product-led growth (PLG, Product is growth driver). My very scientific plot to show the sweet spot (orange area) for scaling & growth to be in relation to product strategy and customer size. With the change of target market but no change in product strategy, a company might find itself trying to use wrong tools for growth.

Feedback Software 132

Feedback Software Analytic Tools Onboarding KPIs B2B 132

Lenny Rachitsky

FEBRUARY 25, 2024

By consciously crafting empowering narratives, leaders can enhance their ability to navigate challenges and inspire their teams. By acknowledging and understanding this, you can turn potential challenges into opportunities for growth and self-improvement. Take a retrospective approach to identifying your superpowers.

Data Visualization 87

Data Visualization Leadership Framework User Testing 87

The Product Manager Coach Blog

JANUARY 23, 2024

This transition period is crucial, and navigating it successfully requires an awareness of common pitfalls and the strategies to avoid them. In this article, I’ll share insights from this program, offering a glimpse into the pitfalls you might face and how to navigate them effectively.

Product Research 52

Product Research Product Management Product Manager Feedback Loop 52

Userpilot

APRIL 8, 2024

Our guide explains what exactly bottom-up SaaS is and covers the main growth strategies and tactics used by bottom-up companies. Product-led growth is a well-known bottom-up approach that relies on the product for customer acquisition and revenue expansion. Bottom-up SaaS approaches: Product-Led Growth. Book the demo!

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization Strategy 80

ProductBoard

DECEMBER 5, 2023

Growth Engineering has become indispensable for companies aiming not only to survive but to flourish in this highly competitive modern business landscape. It harmonizes diverse talents, navigates uncertainties, unlocks untapped potential and helps businesses seamlessly adapt to change.

Engineering 52

Engineering Management Management 52

Intercom, Inc.

MAY 25, 2021

And as support leaders and decision makers, how should you navigate this transition to set your team, organization, and customers up for long-term success? And as a one-to-one medium, it requires both consumers and agents to give their full and exclusive attention to it in real time, which can be frustrating and time-wasting for both parties.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

The Product Manager Coach Blog

FEBRUARY 8, 2024

Her boss, while supportive, isn’t interested in climbing further up the corporate ladder, leaving Pam to ponder if her growth is tethered to team switches within the company. By prioritizing your development, you’ll learn to navigate these waters gracefully, leading to a more fulfilling life in and out of the office.

Leadership 52

Leadership Branding Consulting Books 52

The Product Coalition

NOVEMBER 22, 2023

This cost-effective solution enables companies to allocate their resources more efficiently, redirecting funds toward marketing efforts, user acquisition, and other critical aspects of business growth. White Label Crypto Exchanges developed by reputable providers often come equipped with built-in regulatory compliance features.

Customer Experience 130

Customer Experience User Testing Branding Product Research 130

Sachin Rekhi

AUGUST 23, 2022

At LinkedIn I got the opportunity to incubate a new premium subscription for sales professionals, called LinkedIn Sales Navigator, where I continued to iterate on practices for finding product/market fit, this time for expanding the product portfolio of an established tech giant.

User Testing 147

User Testing Product Marketing Marketing Customer Experience 147

The Product Coalition

JUNE 10, 2022

Not having clear, concise product categories, subcategories and navigation, is painful for customers. Potential solutions to improve these pain points are: Keeping slick product navigation. I have jotted down a list of experiences at every touch point that the user expects throughout its customer journey.

Onboarding KPIs 136

Onboarding KPIs Customer Experience User Friction Product Management 136

UX Planet

FEBRUARY 1, 2024

Economic Growth The absence of robust finance management tools not only affects individuals but also has broader implications for economic growth. Business Growth and Sustainability Small businesses face challenges in financial reporting, cash flow management, and accessing funding. Motivation: Financial independence and growth.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Reporting Tools 87

Userpilot

MARCH 14, 2024

The report allows teams to understand how users navigate their website or application, identify the top pages visited after the homepage, find out what causes friction in the user journey, identify top-performing pages and features, and analyze user paths leading to conversions. You can also use the segments and dimensions to filter the data.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

MARCH 12, 2024

Userpilot has an intuitive UI that allows you to conduct the path analysis in just a few steps: After you sign into your account, navigate to Analytics in the sidebar menu. Understand how different user segments navigate your app Using the filters in the Paths report, you can analyze the behavior of specific user segments.

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Customer Feedback 97

Userpilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. Userpilot is the product growth platform for user journey analytics. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What’s an analytics platform? Card sorting.

Data Visualization 102

Data Visualization Analytic Tools Reporting Tools Research Software 102

The Product Coalition

SEPTEMBER 21, 2023

This isn’t about indulging in office politics but navigating your new environment effectively. Remember Your Role’s Ultimate Goal: Regardless of your specific position, you’re now part of the leadership of a business entity aimed at growth and profitability. Understand the Political Landscape: Every organization has its dynamics.

Leadership 123

Leadership User Friction Customer Feedback Positioning 123

Mixpanel

JANUARY 17, 2024

Our 2024 Benchmarks Report explores what average and best-in-class digital product growth looks like in your industry. Key takeaways Growth rates varied widely between industries The era of relentless product growth seemed to slow in 2023, with some industries seeing low or even negative user growth in the last year.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Customer Feedback 59

The Product Coalition

JUNE 18, 2023

But does that mean that you are doing product-led growth? And speaking about growth, how strong is this promise? Here is a disambiguation guide to help you understand what product-led growth really means, and what it doesn’t. That’s why I named my strategic product-led growth course ‘Unboxing PLG’.

Naming 131

Naming User Testing Feedback Software Weak Development Team 131

The Product Coalition

AUGUST 4, 2023

The term is derived from the North Star (Polaris), which mariners historically used as a navigation guide. It should be something that reflects the value customers get from the product and also leads to sustainable growth for the business. This metric should represent the core value your product delivers to customers.

Data Visualization 125

Data Visualization User Testing Customer Satisfaction Customer Experience 125

Valerian Tech

JUNE 26, 2023

Nonetheless, they face unique challenges on their growth journey. While each company's specific circumstances and business model foster its own unique set of issues to navigate, there are a few key areas that commonly prove challenging to fintech management.

Feedback Software 52

Feedback Software User Testing User Friction Customer Feedback 52

ProductCraft

SEPTEMBER 15, 2021

Doing so means navigating ever-changing, complex challenges and finding innovative paths to move forward during that business growth process. Read more » The post Why You Need a Product Operations Team at Every Stage of Business Growth appeared first on ProductCraft by Pendo.

Marketing 106

Marketing 106

Lenny Rachitsky

APRIL 28, 2024

Periscope failed because of two main reasons: poor retention that was masked by explosive growth in new markets, and taking too long to integrate with Twitter to leverage its scale and community.

User Testing 62

User Testing Analytic Tools Feedback Software Weak Development Team 62

Userpilot

OCTOBER 15, 2023

Marketing your SaaS is a complex task involving many roles, one being a growth marketer. But you may be thinking, what exactly is the role of a growth marketer, and how do they help grow your product ? The structure of a growth marketing team depends on the size and needs of your company. What is growth marketing?

Analytic Tools 102

Analytic Tools Feedback Software Data Visualization User Testing 102