Sat.Mar 02, 2024 - Fri.Mar 08, 2024

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Using Generative AI to Drive Corporate Impact

TechEmpower - Product Management

Post-sale, AI analyzes customer data to improve service and loyalty, making it a cornerstone of modern sales methodologies. This level of automation not only improves response times and consistency in customer service but also allows human customer support agents to focus on more complicated and nuanced customer interactions.

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How a multinational insurance company is managing design at scale through a design system

UX Planet

This was praise and a comment that I heard from our Digital Business CTO. Their workflow has seen great improvements, and their design outcomes contribute to a global ecosystem, reducing siloed and disjointed experiences. For the record, I anonymized the name of our design system and the UI kit.