Sat.Oct 21, 2023 - Fri.Oct 27, 2023

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How to Turn a Traditional Help Center into Online Training Powerhouse


Part of that experience is how you train your customers. Unfortunately, old-school training tactics, namely, traditional help centers, don’t deliver the experience your customers demand. Here’s how to turn your traditional help center into an online training powerhouse. Instead, think of it as a supplement.

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9 Growth Initiatives for Successful Companies [With Examples]


A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. To take full advantage of growth opportunities, use product analytics to inform product decisions. How does it work? PLG depends on the self-service model.