Userpilot

APRIL 28, 2022

How can it help product managers in the product development process? The Opportunity Solution Trees (OST) help product teams arrive at solutions that solve customer pain points during the product discovery phase; they can also be used in project management as a problem-solving tool. What is the opportunity solution tree?

Research Software 97

Research Software Feedback Software Analytic Tools Product Research 97

Userpilot

APRIL 29, 2022

He or she must ensure that customers feel comfortable using the product from the first moment and convey the idea users have someone from the team to ask for help. Customer onboarding specialist vs customer success manager. Not every person can manage customers as it requires having some soft skills. Solve customer queries.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Reporting Tools 96

Usersnap

APRIL 27, 2022

We sat down with the team for preventing customer churn and were able to combine churn analytics with customer feedback to reduce it down to 4.26%. What is churn and why it’s a vital metric for product managers. A product manager can only enhance the Lifetime Value (LTV) of the customers if churn is in a reasonable range.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52