Most companies today say they are “customer centric.” Yet many still make decisions primarily based on competitor threats, technical architecture, or executive opinions. So what sets apart those that talk the talk, and those that walk the walk?

Join Nextdoor's Head of Product Tatyana Mamut, PhD -- who wrote the book on Human Centered Design and led product teams at Amazon, Salesforce, and IDEO -- as she outlines the 7 habits of truly customer-centric companies. She'll cover habits that encompass processes, metrics, and decision-making -- which combined, allow product teams to achieve true customer obsession.

In this webinar, Tatyana will teach you how to:

  • Develop a customer-obsessed mindset throughout your organization, no matter its size
  • Build what your users want, before they tell you they want it
  • Identify and track core customer benefit metrics

October 9th, 2019 9:30AM PDT, 12:30PM EDT, 5:30PM BST

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