Customer representation has always been a key reason for success in product development. It’s a truth universally acknowledged by the best product managers. Despite this, those building the product itself are often detached from their customers, leading to a gap between vision and execution on the most practical metrics.
With quality assurance/control already embedded in our development process, what if we expand that role to champion usability and customer delight? Join Miles Robinson, Agile and Management Consultant as he discusses how we can educate and equip our QA/QC process to forge champions of customer experience.
Sign up now and learn how to:
- Reexamine what processes your QA & Dev teams already have.
- Revitalize QA as champions
- Review customer feedback surveys
- Restructure how feature requests are communicated
And more! This is an exclusive session you won't want to miss!
April 8, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT