Everything just changed: How to keep your customers at the center during turbulent times
Intercom, Inc.
APRIL 29, 2020
I shared how we’re navigating these big changes, from the immediate impacts on customers, to the implications for our marketing and product plans, and, finally, to our customer communications strategy. We also used in-app messages to avoid exacerbating already high levels of email fatigue. Add value, not just noise.
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