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Two Development Team Configurations I Lobby Against

Mironov Consulting

  Not everything that’s reported as a bug is a bug – or should be fixed.  Customers become a professional services/custom consulting company. There’s no ongoing support model.  When Bug fixers work in the same codeline as core engineers.  We Bug or feature?  

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A Product Manager’s Guide to Building Customer Loyalty

ProductPlan

With plenty of choices and little incentive to stay if they’re not completely satisfied with their experience, customers hold all the cards when determining how long they’ll keep using or paying for a product or service. Customer loyalty isn’t built in a day. Customer Success. The benefits of customer loyalty.