Remove Positioning Remove Strategy Remove Support Training Remove Webinar
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Creating a Product Launch Training Program

ProductPlan

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

article thumbnail

Creating a Product Launch Training Program

ProductPlan

Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.

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A Product Manager’s Guide to Building Customer Loyalty

ProductPlan

Building out a robust and effective onboarding program is critical to fostering customer loyalty as it provides the right amount of education, support, and prompting to get new users engaged and realizing the full value proposition as quickly as possible. The benefits of customer loyalty.