Intercom, Inc.

AUGUST 13, 2019

Think about how your support team communicates with customers: they address them by name, use the customer’s account information to tailor their advice, and take notes to help their fellow team members with follow-ups. These factors include: Message keywords. Redefining “personal support” in the age of automation.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Userpilot

AUGUST 12, 2019

Rocketbots is a messaging CRM that collects messages from pretty much every channel you can imagine. Slack, Whatsapp, Facebook — you name it, Rocketbots can integrate with it. It also enables you to automate your messaging through the use of Ai-powered chat bots. What is Rocketbots?

Customer Experience 46

Customer Experience Messaging Naming UX 46

freshtrax

AUGUST 13, 2019

For example, LINE , a messaging app used by more than 79 million users in Japan, has a service in which it offers coupons from over 22,000 different restaurants and food-related stores. ?Related Reiwa is Japan’s new Imperial era name, used on documents, newspapers, and coins in Japan. Related article? Celebrate the new Imperial era.

Research Software 85

Research Software Marketing User Testing Customer Experience 85

Amplitude

AUGUST 14, 2019

In today’s noisy channels, it’s more important than ever to engage the right user at the right time with the right message. In spite of this, the best they can do is blast large portions of their database with a single message and hope that it stands out to at least some of their users. Impact Measurement.

User Testing 63

User Testing Customer Experience Data Visualization CTO 63

Modus Create

AUGUST 13, 2019

What’s In A Name. One such group figured out some complementary math problems that allow two people to encode messages to each other using crazy-big random prime numbers as encryption keys (secrets that help lock and unlock secret messages). Each person has one key that is kept private, and one that is shared publicly.

Software Review 61

Software Review Technical Review Systems Review Customer Experience 61

ProductPlan

AUGUST 15, 2019

For enterprise architects to effectively communicate with an array of individuals, they must tailor their messaging accordingly and tailor their language to meet the stakeholder where they are in terms of technological fluency and individual interests. Give them a name. You want to really paint a picture.

Enterprise 61

Enterprise Technical Review User Friction Weak Development Team 61