Userpilot

MAY 3, 2023

To onboard users, you can use a range of UX patterns : tooltips , lightboxes, banners , walkthroughs , and checklists. Thanks to the template library, they are easy to create but not so easy to customize without coding. You can use Pendo Polls to collect customer information so that you can tailor their onboarding experience.

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. A better alternative you can adopt.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

Userpilot

MAY 5, 2023

A self-service customer experience has no downsides. On the customer side, it provides a seamless experience that empowers customers to use your product without any friction. And on the business side, It can help you reduce support costs, improve customer loyalty, boost product adoption, and drive revenue growth.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

MAY 5, 2023

Without a clear customer success workflow, your output can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take on tasks from sales, support, and product marketing—which is often more than they can handle.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

MAY 3, 2023

TL;DR UserGuiding is a digital adoption platform enabling users to onboard their customers, increase feature usage , and measure their sentiments. UserIQ is a customer success platform that can also be used for adoption. They also don’t have a dedicated customer success manager, and you can’t really customize your flows.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 4, 2023

Usetiful provides the flexibility to onboard both employees and customers. The drawback with them is that they are quite basic and don’t allow much customization without coding. The absence of these UX designs will lead to friction, naturally resulting in increased churn. What is Usetiful best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MAY 4, 2023

UserIQ is a platform designed for customer success teams but can be used for adoption purposes as well. The drawback with them is that they are quite basic and don’t allow much customization without coding. The absence of these UX designs will lead to friction, naturally resulting in increased churn. What is UserIQ best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52