Alchemer Mobile

DECEMBER 13, 2023

Improve your customer feedback programs to reduce churn By Jasper Lipton, Alchemer Senior Product Marketing Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing   Customers leave. That’s just part of life and business. However, U.S. companies lose  $136.8 billion  or more each year to consumers switching that is completely avoidable.

Customer Feedback 130

Customer Feedback User Testing Feedback Software Product Research 130

Alchemer Mobile

DECEMBER 18, 2023

Listen to events from HRIS, CRM, marketing, and e-Commerce software systems to trigger surveys within context of your employee’s or customer’s experience By Justin Falk, Alchemer Product Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing During December, we added to the library of Alchemer Workflow Initiators so that you can listen to events in even more systems your business runs on—such as CRMs, marketing automation, HRIS, and e-Commerce software—and automatically trigg

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Alchemer Mobile

JANUARY 12, 2024

Tips and Tricks to Turn Your Feedback into Gold When it comes to creating surveys and soliciting feedback, many people overlook the logical options to build relevant, personal, and quick surveys that let you dig deeper without fatiguing the respondent. There are different varieties of survey logic that allow you to direct respondents to different parts of the survey automatically.

User Testing 130

User Testing Feedback Software Customer Feedback Product Research 130

Alchemer Mobile

FEBRUARY 6, 2024

LOUISVILLE, COLORADO, February 6, 2024 : Alchemer — a global leader in experience feedback technology — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer Platforms research report for the third consecutive time. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute.

Reporting Tools 100

Reporting Tools Research Software Feedback Software User Testing 100

Alchemer Mobile

OCTOBER 19, 2023

Combine reports from multiple surveys into a single report By Cherilyn Cornwell, Alchemer Product Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing Thanks to customer requests and your feedback, Alchemer Standard Reports now provides cross survey reporting capabilities so that you can combine reports from multiple surveys into a single report, allowing you to visualize questions from different reports together.

Data Visualization 130

Data Visualization Product Research Customer Feedback User Testing 130

Alchemer Mobile

MAY 19, 2023

By Vanessa Bagnato, Director, Product Marketing, Alchemer SMS distribution is a very popular way of diversifying how you reach customers to ask for their feedback. It’s simply a way of sending an invitation to take a survey via a text message (SMS – Short Message Service) to somebody’s mobile device. Many customers use SMS campaigns for their Alchemer Survey distribution.

Product Research 130

Product Research Messaging User Testing Customer Feedback 130

Alchemer Mobile

JUNE 7, 2023

Custom data management plus Mobile SDKs plug-ins updated By Mel Fox, Product Manager for Alchemer Mobile, and Vanessa Bagnato, Director of Product Marketing at Alchemer In May, we released updates to the Alchemer Mobile SDKs and Dashboard, including the management of custom data so you can target audiences more precisely; and SDKs for supported development frameworks.

Data Visualization 130

Data Visualization Dashboard Framework Document 130

Alchemer Mobile

JUNE 14, 2023

By Justin Falk, Product Manager for Alchemer APIs, and Vanessa Bagnato, Director of Product Marketing at Alchemer We are thrilled to announce the highly anticipated release of the Alchemer Mobile API. This new addition to the Alchemer Mobile product is a direct response to customer feedback, bringing forth a host of powerful new capabilities, including, seamless integration of real-time metrics and raw data into your reporting and business intelligence (BI) tools of choice and complete API key m

Data Visualization 130

Data Visualization Feedback Software Customer Feedback Reporting Tools 130

Alchemer Mobile

JUNE 26, 2023

New Product Enhancements for Alchemer Survey and Alchemer Workflow By Peter Zaidel, Director of Product Management for Alchemer, and Vanessa Bagnato, Director of Product Marketing for Alchemer One of the most important features of Alchemer Workflow is the ability to connect multiple surveys, so you can continuously close the loop with customers while collecting more feedback.

Product Research 130

Product Research Data Visualization User Testing Customer Feedback 130

Alchemer Mobile

AUGUST 7, 2023

By Cathy Yang, Senior Product Manager at Alchemer, and Vanessa Bagnato, Director of Product Marketing at Alchemer The August release of Alchemer Mobile includes Survey Skip Logic, a powerful feature that delivers more streamlined surveys to your audience and provides highly actionable insights for you. Add Survey Skip Logic to your surveys to create personalized experiences that engage customers, capture meaningful responses, and unlock deeper insights.

Product Research 130

Product Research Document Customer Feedback Dashboard 130

Alchemer Mobile

AUGUST 9, 2023

Alchemer Workflow powers always-on surveys and feedback making it easy to close the loop with customers and employees By Peter Zaidel, Director of Product Management for Alchemer, and Vanessa Bagnato, Director of Product Marketing for Alchemer We launched Alchemer Workflow in February because 71% of feedback professionals say closing the feedback loop is challenging due to a lack of resources, difficulty identifying feedback that requires a response, not knowing what to say, and delays in respon

Product Research 130

Product Research Feedback Software Events Feedback Loop 130

Alchemer Mobile

AUGUST 28, 2023

Key leadership addition positions Alchemer to continue impressive organic and acquisition momentum. LOUISVILLE, COLORADO, August 29, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the hiring of Brandon Hodges as Chief Revenue Officer (CRO). Hodges most recently spent 18 years at Qualtrics and Oracle, companies recognized for having great sales-driven cultures.

Feedback Software 130

Feedback Software Research Software User Testing Product Research 130

Alchemer Mobile

AUGUST 31, 2023

Does your business not have a mobile application? Many businesses find mobile apps an essential component of their marketing and retention strategy. In an era where smartphones have become an extension of our lives, businesses that harness the potential of mobile apps are not only staying relevant but also gaining a competitive edge. Here’s why having a mobile app is crucial for driving e-commerce and enhancing customer engagement and retention for many businesses today.

Feedback Software 113

Feedback Software Analytic Tools User Testing Customer Feedback 113

Alchemer Mobile

SEPTEMBER 6, 2023

Single Sign-On (SSO) and Survey Question Reordering now available for Alchemer Mobile and Web By Cathy Yang, Senior Product Manager at Alchemer, and Vanessa Bagnato, Director of Product Marketing at Alchemer In August and early September, we released updates to the Alchemer Mobile SDKs and Dashboard, including the availability of Single Sign-On (SSO) to improve your data security, survey question reordering to improve your survey designing experience, and updated colors and logo to the Dashboard

Data Visualization 113

Data Visualization Dashboard Product Research Document 113

Alchemer Mobile

SEPTEMBER 28, 2023

Now you can schedule workflows and listen to virtually any enterprise system quickly and easily, creating an always-on feedback system By Justin Falk, Alchemer Product Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing In September, we released updates to the library of Alchemer Workflow Initiators. These updates include even more pre-built event triggers for the Zendesk , Asana , and Paylocity Initiators.

Feedback Software 241

Feedback Software User Testing Customer Feedback Product Research 241

Alchemer Mobile

DECEMBER 7, 2022

“Should we buy this software or should we build it?” The build vs. buy question is both one of the most common and one of the most challenging dilemmas facing product managers. Juggling your company’s immediate needs with long-term goals is always tricky, but when it comes to purchasing a tool to make your team’s lives easier, managers tasked with the decision to build or buy often struggle in what seems to be a comparison of apples to oranges.

Analytic Tools 130

Analytic Tools Research Software Reporting Tools Software Review 130

Alchemer Mobile

DECEMBER 21, 2022

Have you ever been looking for a recipe online but have to scroll all the way through a long, drawn-out story about the author’s family to get to the actual recipe? We won’t do that to you today. Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this. But there are tons of KPIs to choose from.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Alchemer Mobile

FEBRUARY 14, 2023

By David Roberts, CEO, Alchemer Today, Alchemer releases a product that changes the CX industry – Alchemer Workflow. For a few years, we have been committed to helping our customers drive action from feedback, and this new product brings us closer to the manifestation of that promise. When you engage with our survey product, you think, “collect valuable information.

Feedback Software 130

Feedback Software User Testing Customer Experience Customer Feedback 130

Alchemer Mobile

FEBRUARY 14, 2023

First-to-market features drive deeper engagements to increase customer adoption, retention, growth, and advocacy. LOUISVILLE, Colo. – February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees.

Product Research 130

Product Research Feedback Loop User Testing Feedback Software 130

Alchemer Mobile

APRIL 10, 2023

Latest Mobile SDKs deliver new features and customizations By Mel Fox, Product Manager for Alchemer Mobile, and Vanessa Bagnato, Director of Product Marketing at Alchemer We’ve made some key enhancements to Alchemer Mobile (formerly Apptentive), which includes new features and improvements in the 6.0 versions of the iOS and Android SDKs. These new features are the direct result of customer requests and are available immediately when you upgrade to iOS SDK 6.1 and Android SDK 6.0.4 We continue to

Document 130

Document Product Research Reference Framework 130

Alchemer Mobile

JANUARY 4, 2023

By David Roberts, Alchemer CEO. Today we announce Alchemer’s acquisition of Apptentive to customers and employees. It’s an exciting time for us and for our industry. Our industry is incredibly important and yet not well defined. People call it customer experience (CX), employee experience (EX), voice of the customer (VoC), feedback management (EFM), survey software (SS), or experience management (XM).

Feedback Software 130

Feedback Software User Testing Customer Experience Customer Feedback 130

Alchemer Mobile

JANUARY 4, 2023

Acquisition expands Alchemer’s ability to help brands close the loop with their customers. LOUISVILLE, Colo. – January 4, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – announced today the acquisition of Apptentive, the industry leader in mobile feedback technology. This acquisition provides Alchemer customers with a more in-depth method of collecting feedback from mobile customers and gives Apptentive customers access to survey and workflow funct

Feedback Software 130

Feedback Software Research Software User Testing Customer Feedback 130

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. Setting mobile app KPIs (key performance indicators) for revenue, performance, and CX is an important first step toward accomplishing this. But there are tons of KPIs to choose from.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Alchemer Mobile

DECEMBER 21, 2022

When you need insights on your products or services, you need respondents from the right audience. Panel respondents are the solution. By using Panel Services, organizations like yours can reach their desired target audience faster and more efficiently than ever before. And based on the response to our recent panels webinar, there is a lot of interest surrounding how to reach the right audience with surveys.

Reporting Tools 130

Reporting Tools Data Visualization Webinar Product Research 130

Alchemer Mobile

DECEMBER 21, 2022

Have you ever been looking for a recipe online but have to scroll all the way through a long, drawn-out story about the author’s family to get to the actual recipe? We won’t do that to you today. Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

DECEMBER 16, 2022

Improvements to project folders, account webhooks, and report themes make life easier for admins. By Vanessa Bagnato, Director of Product Marketing, Alchemer. In December 2022, the Alchemer product team launched more improvements to Standard Reports, improved Project Folder management, and account webhook enhancements designed to give account administrators more control and improve organization.

Data Visualization 130

Data Visualization Outbound Customer Experience Document 130

Alchemer Mobile

DECEMBER 7, 2022

“Should we buy this software or should we build it?” The build vs. buy question is both one of the most common and one of the most challenging dilemmas facing product managers. . Juggling your company’s immediate needs with long-term goals is always tricky, but when it comes to purchasing a tool to make your team’s lives easier, managers tasked with the decision to build or buy often struggle in what seems to be a comparison of apples to oranges.

Analytic Tools 130

Analytic Tools Research Software Reporting Tools Software Review 130

Alchemer Mobile

DECEMBER 5, 2022

Over the past few years, many people in the development community have sounded off about “rating nags” and the “please rate me” dialogs that some apps show, with perhaps the most pointed critique coming from John Gruber , of Daring Fireball. He shared his frustration with the usage of ratings prompts and said: “I’ve long considered a public campaign against this particular practice, wherein I’d encourage Daring Fireball readers, whenever they encounter these “Please rate this app” prompts, to go

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Alchemer Mobile

DECEMBER 8, 2022

If you’re reading this in December, that means you’re already in the thick of it with holiday campaigns and chaos. But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months).

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Alchemer Mobile

NOVEMBER 27, 2022

Building a successful app can mean big business. But, it also requires a proper plan to reach your target market and stand out against millions of apps already successfully positioned in the market. There could be many apps available in the market that resemble your app, so it is critical to differentiate your app from your competitors. . You likely already know the challenges your up against, so let’s get right to it and talk about how to face these challenges head on!

Research Software 147

Research Software User Testing Download Customer Experience 147

Alchemer Mobile

NOVEMBER 22, 2022

When it comes to apps, the competition is fierce. Nearly five million apps fight for coveted spots on a person’s device. Consumers, however, have limited storage, short attention spans, and little patience for sub-par performance. App uninstalls are common and any app that fails to dazzle users, doesn’t offer value, or does not provide lucrative incentives to keep using the app, is likely to go down the uninstall path within the first three days.

Analytic Tools 246

Analytic Tools Feedback Software User Testing Customer Feedback 246

Alchemer Mobile

NOVEMBER 21, 2022

Gathering and implementing mobile customer feedback is the best way to truly understand how you can improve your mobile experience, but approaching your feedback strategy can be tougher than it seems. In this post we are talking about all things mobile customer feedback: . The importance of gathering mobile customer feedback. How to gather mobile app feedback .

Customer Feedback 244

Customer Feedback Feedback Software User Testing Product Research 244

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

NOVEMBER 9, 2022

Product management is a challenging role, no matter what industry you work in. But with great challenges come great opportunities, and most product managers thrive on taking on new tasks and solving difficult problems. Product managers must live and breathe their product. They must assume the identity of the product, be invested emotionally, file more bugs than anyone else, and forget about the concept of vacation months prior to any launch.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Alchemer Mobile

NOVEMBER 8, 2022

Built from the ground-up, Apptentive SDK 6.0 includes powerful new out-of-the-box features to make it easier for brands to collect customer feedback within their mobile experiences and take action on the voice of the customer. What’s new in Apptentive SDK 6.0. Closing the customer feedback loop. When you directly respond to customers, you show them their feedback is valued and that they are driving meaningful change.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. NPS surveys changed the way businesses gauge customer experience and are still widely used today. However, all good things come to an end, or in this case, just need improvements to still be effective today. NPS versus NPS+.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130