Userpilot

MAY 21, 2023

This increases their satisfaction which translates into greater loyalty and higher revenue. New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI can greatly improve the customer experience. What is AI customer experience?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. Then, fix these issues to improve the customer experience.

Customer Experience 96

Customer Experience User Testing Feedback Software Customer Feedback 96

Userpilot

MAY 21, 2023

Customers now expect personalized experiences and timely assistance, meaning that in order to win customer loyalty you need to identify and address potential issues before they even arise. TL;DR Proactive help is when you find and address potential customer issues before they even arise. What is proactive help?

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Userpilot

MAY 22, 2023

Wondering how you can use customer behavior analytics to get actionable product growth insights ? Analyzing customer behavior unveils customers’ behavior patterns and preferences necessary for product improvements. Book a Userpilot demo to increase customer retention and achieve product growth.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Userpilot

MAY 23, 2023

TL;DR A product-led organization operates under the premise that if the product is really good at satisfying the market’s needs, users will convert into paying customers when given the chance to experience the product’s value for free. A product-led organization expands its customer base through word-of-mouth and referrals.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Product Research 98