Intercom, Inc.

AUGUST 26, 2021

Karen Peacock: So Intercom is and will be the modern customer communication platform. Karen Peacock: We will be the primary way for companies to support their customers, to engage their customers, their prospects. The loyalty comes from the positive overall product experience, but also customer experience.

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Feedback Software Analytic Tools Customer Communications Data Visualization 223

Alchemer Mobile

JUNE 20, 2019

Arming yourself with a feedback tool like Apptentive can help you keep a finger on the pulse of all online reviews as well. Now that we’ve established that you won’t be able to save yourself from negative feedback (nor should you try to do so), it’s important to mention that you can always balance the scales with positive reviews.

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Feedback Software User Testing Customer Feedback Customer Experience 210

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript.

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Feedback Software Weak Development Team Customer Communications Customer Experience 59