Intercom, Inc.

AUGUST 26, 2021

Karen Peacock: So Intercom is and will be the modern customer communication platform. Karen Peacock: We will be the primary way for companies to support their customers, to engage their customers, their prospects. This was pre-Stripe, pre-anything, pre any good technology that we know today.

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Feedback Software Analytic Tools Customer Communications Data Visualization 223

Alchemer Mobile

JUNE 20, 2019

But in order to be able to respond in a timely manner, you need to be aware of an upcoming PR disaster, and social listening is a strategy which allows you to track every mention of your brand, products, and keywords on different channels and spot the issue before it snowballs into a full-fledged PR armageddon.

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Feedback Software User Testing Customer Feedback Customer Experience 210

Business of Software Conference

FEBRUARY 16, 2021

It’s Mark Littlewood, from Business of Software. attendee from Businesses of Software Conference, both US, Europe and online. And I was a software developer before. So, I had been building all my own software to run these ad networks. And then in 2010, we got our first customer. Transcript.

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Feedback Software Weak Development Team Customer Communications Customer Experience 59