Userpilot

APRIL 8, 2022

Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. They worked with many tech companies and were funded $50k from the first round of investors to build the MVP and find Product-Market fit. Conclusion.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Intercom, Inc.

AUGUST 25, 2021

Nothing captures the early ambition and vision of the co-founders as succinctly as their first pitch deck from late 2011, a snappy eight slides that outlined the scale of the opportunity to forge new ways of connecting with customers. Eoghan describes the original vision behind Intercom.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. A million things going on outbound-driven, rapidly changing. This is a transcript of a really valuable panel featuring Jason Lemkin , Christina Shen , Adam Strong , and April Oman.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52