Amplitude

MARCH 11, 2020

Then they solicit feedback from internal stakeholders to inform planning. You can create sales training and prepare go-to-market plans for upcoming feature launches months in advance. Users provide feedback only to have ideas and suggestions added to the end of a long queue (“we’ll consider that in 3 quarters”).

Data Visualization 100

Data Visualization User Testing Product Strategy Product Research 100

The Product Coalition

FEBRUARY 26, 2022

One particular example, UpBank, I’d argue one of the most underrated and successful software companies in Australia, only has Product Designers with one single product leadership role. The issue feels a little more systemic. Using these ideological tools for your own sanity is great.

User Testing 168

User Testing Weak Development Team Customer Experience Customer Feedback 168

Intercom, Inc.

JUNE 3, 2021

It may take a bit of a leap of faith to invest in a differentiation strategy that won’t immediately translate into ROI, especially in a pandemic, but you can’t sacrifice innovation and sustainability for short-term revenue. Three teams can tackle that app. Choosing the right investment is a balancing act of art and science.

Strategy 228

Strategy Feedback Software Research Software Software Review 228