The Product Coalition

APRIL 24, 2023

It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. By aggregating all of this feedback in one place, product teams can gain a holistic view of customer needs and pain points. What is the purpose of feedback repositories? That reduces risk.

Feedback Software 108

Feedback Software Analytic Tools User Testing Customer Feedback 108

Userpilot

SEPTEMBER 21, 2022

Designing your customer feedback form the right way lets you collect better data that can help improve your product. Best practices: Collect feedback intentionally and contextually using in-app feedback surveys. Use a mix of active feedback collection with passive feedback forms.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

JULY 29, 2024

Productivity pain points are deficiencies in your product, process pain points are inefficiencies in your company’s systems, and support pain points are inefficiencies in your customer support processes. You can do this through feedback surveys or face-to-face interviews. Duplicity of tools. Slow server load times.

User Friction 98

User Friction Feedback Software Analytic Tools Data Visualization 98

Userpilot

SEPTEMBER 15, 2022

Remove friction with UI feedback using error messages or hotspots to set the right expectation from your product. Build interactive in-app guides to help users engage with features for the first time without friction. Use advanced segmentation and trigger the right in-app experiences for each user segment based on their needs.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

DECEMBER 17, 2020

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. But implementing feedback indiscriminately can do you more harm than good. Too much user feedback can present problems: What if the feedback is pulling you in all directions? Source: qualaroo.com.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Userpilot

JUNE 10, 2022

To collect feature requests, you should: Add a feedback widget in your resource center or send in-app surveys. Make your product roadmap public so users can add and vote for their preferred ideas. Here’s how to manage product feature requests: gather all feedback from your various channels in one platform.

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52