Userpilot

OCTOBER 26, 2023

What is software ROI and how to measure it? We also share benchmarks, important metrics to track, and best practices. TL;DR Software ROI, or Return on Investment , represents the financial and business benefits of implementing a software application while factoring in the cost of the investment.

Analytic Tools 104

Analytic Tools Feedback Software Research Software Onboarding KPIs 104

ProductPlan

AUGUST 1, 2019

In a world where advertising-supported products, SaaS products with monthly renewals, and free trials are de rigueur, customers don’t have nearly as much incentive to stick around as they used to. Swipe and scroll through the dozens of apps you’ve installed over the years, including the ones hidden away in folders.

Customer Experience 63

Customer Experience Onboarding KPIs Analytic Tools Data Visualization 63

Amplitude

JANUARY 27, 2021

In many tech companies, internal business metrics, as well customer behavior and usage analytics, are discussed and poured over daily. Helped lead to a culture change within the Product team, which started engaging with many customers weekly, even after this initiative. Build a greater understanding of your customers.

User Testing 90

User Testing Customer Feedback Customer Experience Data Visualization 90