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What’s a Customer Success Handbook and why it’s important?

Gainsight

For Customer Success (CS) teams, creating and managing alignment is essential at all stages of your CS evolution. At the onset, you need to create organization-wide alignment around what customer success will mean and the impact it should make on your business. . What is a customer success handbook?

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4 learnings from joining a US – Japan Design and Marketing Agency

freshtrax

When I think about my experience in the design field a year ago compared to today, it is night and day. Not only am I utilizing more of my design skills and knowledge, I’ve been able to experience a new company culture, language, and workstyle. It has given me a better appreciation and opened my eyes to how diverse the workforce is.

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How we use Slack at Slack

The Product Coalition

Every day I experience how working in channels makes information more transparent, lets our teams be more agile and helps me stay connected with my coworkers in real time. This article is a peek into how my team at Slack uses Slack, much of which is increasingly relevant during these unique times. So how do we do this at Slack?

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Crowdtesting – all you need to know

Usersnap

The customer finding it could damage your reputation. It’s nice to have your customers testing the application. Crowdtesting is simply user testing through broader groups of people. Let’s look at the primary “Crowdsourcing” concept first. Due to this disruption, traditional ways of innovation are insufficient.

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

That question has been on Will Larson ‘s mind for a long time. For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. Brian: Great.

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The Korean Game Market: A Comprehensive Overview

The Product Coalition

At the same time, Korean players are very demanding in terms of proper translation and localization, so if you don’t approach it right you could wind up in trouble. In this article we’ll briefly review the Korean game market and see what kind of players prefer what kind of games. For example: use ? 1,200 instead of ?

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30 Steps to Mobile App Launch

Alchemer Mobile

They focus all of their time and resources on building a great app. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. It’s marketing.