Centercode

JULY 16, 2019

But while the focus on bugs isn’t misplaced, you should know that your users – whether you’re soliciting customer feedback through surveys, crowdsourced testing , or Customer Validation – are pointing out more than bugs and defects. It’s enormously helpful in building out your product roadmap.

User Testing 49

User Testing Customer Feedback Feedback Software Customer Experience 49

Userpilot

MARCH 3, 2022

So as well as improving customer satisfaction , you’ll need fewer support agents on hand. Many SaaS companies rely on a large percentage of user queries being answered within their knowledge base. Case studies. Building an online knowledge base takes the pressure off your support team.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Customer Experience 92

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. Case studies. Userpilot’s Case Studies.

Feedback Software 94

Feedback Software Customer Experience User Testing Customer Feedback 94

Alchemer Mobile

FEBRUARY 2, 2021

Use this as an opportunity to crowdsource quality assurance and ensure a relatively bug-free experience once you release your public app. MONITOR FEEDBACK STREAMS, REVIEWS, AND SOCIAL SIGNALS TO ASSESS CUSTOMER SATISFACTION. with some of those fixes while your app is still hot in the minds of your customers and press.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264