Product Manager Reference Support Training 
Mironov Consulting
SEPTEMBER 22, 2020
Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) We spin up outbound marketing/support efforts too early. have irreconcilable definitions of MVP.
Mironov Consulting
OCTOBER 19, 2022
Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn. But there are some engineering team configurations that I see as problematic. So
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ProductPlan
APRIL 5, 2022
In this case, the WHY takes a backseat to the WHAT and HOW of your product. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Answer common questions customers ask.
ProductPlan
APRIL 5, 2022
In this case, the WHY takes a backseat to the WHAT and HOW of your product. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Answer common questions customers ask.
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