Y Oslo 2024: When It Comes to Discovery, Something is Better Than Nothing
Product Talk
DECEMBER 18, 2024
I think that was in 2004. The first strategy is we can let people opt in to customer interviews while they’re using our product or service. We see this already, almost every product embeds a Net Promoter Score (NPS) question or a CSAT question where we ask, How satisfied are you with the product? Find 30 minutes.
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