Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. On a bad day, a lot more of it got thrown away. My responsibility was to build a design team in that new agile way of working.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Mind the Product

MARCH 7, 2017

Or “ How to Manage Software Development in Teams who Think Nothing Like you “ Product management has two diversity problems. Cultural homogeneity in product teams is dead, welcome cultural diversity. Product managers who work with cross-cultural teams are in the crossfire. It simply doesn’t work.

Weak Development Team 133

Weak Development Team Product Management Product Manager Management 133

The Product Coalition

JUNE 25, 2019

Do co-located teams truly perform better? But having experienced both poorly performing, co-located teams as well as high performing distributed teams, I wanted to take a closer look at some of the research as well as experiences of others. The team members are a critical part of the overall success of distributed teams.

Weak Development Team 85

Weak Development Team Research Software Customer Experience Leadership 85