Intercom, Inc.

SEPTEMBER 8, 2021

Throughout my time there, a little over six years, I went from being the top-performing account executive globally to moving into leadership to help build out our mid-market team out of the West Coast. He came in when Slack was at around 50 million ARR, and he really helped build out the leadership team and helped us scale to over a billion.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Mironov Consulting

DECEMBER 2, 2019

And recently, a product leader at Spotify shared that her group (and many others throughout her company) have evolved to very different organizational models than described in Henrik Kniberg’s 2012 Scaling Agile @ Spotify. When dropping into companies as interim CPO/VP Product, that’s one of the first things I consider.

User Testing 80

User Testing Customer Experience Outbound Customer Feedback 80

Business of Software Conference

JULY 26, 2016

Rand Fishkin: Helping Customers Find You Online – The Ever Changing World of Inbound Marketing. Scott Farquhar: Leadership in Crisis – When Stuff Gets Real. Unfinished Business… Talks from BoS USA 2012. Shane Snow: How Hackers & Innovators Accelerate Success. Steve Johnson: Have we Lean’d Too Far?

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70