Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Software Review 94

Sachin Rekhi

JUNE 25, 2017

Below is a collection of my favorite vision statements from a variety of successful technology companies over the years. Another incredibly important aspect for product managers to master is defining and iterating on your product's strategy. Design is the third critical dimension of product management.

Product Research 167

Product Research User Testing Analytic Tools Product Management 167

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Userpilot

FEBRUARY 17, 2021

February Product Conferences. Big names like the Product Marketing Alliance, Product World, and Product Con are still going through with virtual versions of their flagship conferences. Product Marketing Rendezvous. Source: Product Marketing Alliance.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Intercom, Inc.

APRIL 22, 2019

Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. Most customers either know their problem and are looking for a self-help solution (which AI can help provide), or are stumped and need a helping hand from a human.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. As they put it “ most enterprise software sucks because product teams design it based on feedback from buyers. What is ‘The Build Trap’?

Data Visualization 59

Data Visualization Feedback Software Analytic Tools User Testing 59

UX Studio: Product Management

SEPTEMBER 16, 2021

Imagine you would like to design a new mobile app interface in Berlin. Perhaps, you’ll start looking for Berlin design freelancers or product design studios in Berlin. . UX studio was founded by a UX design ambassador and TEDx speaker, David Pasztor, in 2013. It’s a common request we often get from our clients.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Intercom, Inc.

MAY 17, 2018

From qualitative interviews, you’re able to actually see behaviors, and you can look into the data analytics and actually see what’s happening. All of a sudden, we start to talk through what’s wrong with the notch, and then talk about what else was going on, and I learn that he actually needed to build an Android app.

User Testing 202

User Testing Customer Experience Reporting Tools Research Software 202

Intercom, Inc.

MAY 12, 2020

And then two, design the right solution for them. Other things that are indirect are things like surveys, analytics or data. Des: You’re sort of tuning a system in a sense. So that’s what it is, at least in my definition. Des: I can immediately see where any label that is not hyper-specific is likely to upset people.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Userpilot

NOVEMBER 23, 2023

If you integrate an existing model into your product, like most SaaS companies, it won’t be enough to outperform your competitors. Training your own model requires access to data and technical resources but could be a true differentiator in the market. When integrated well, AI can enhance the product experience for customers.

Data Visualization 103

Data Visualization Feedback Software Analytic Tools Reporting Tools 103

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. That company would go on to be acquired by TaskRabbit, where he helped 3x core business volume as co-head of marketing. We raised a $1.5-million

Analytic Tools 189

Analytic Tools Reporting Tools Data Visualization User Testing 189