Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. It’s a relatively simple concept, but a lot of its success is due to the fact that they put the customer first. .

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Alchemer Mobile

APRIL 28, 2020

The messages have started blurring together. The key piece many major brands are missing right now: Listening. Customers are so tired of being talked at. Brands need to give customers the opportunity to express these needs and then actually make changes based on that feedback. Shake Shack.

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? Onboarding platform example #1: Userpilot.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Intercom, Inc.

MAY 12, 2020

So you’re just using your own judgment, like in a meeting or workshop or whatever, then you can use your own judgment to one, accurately predict what your customers need, want and value. And then two, design the right solution for them. Des: You’re sort of tuning a system in a sense.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173