Usersnap

NOVEMBER 15, 2019

It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. They focus on the needs of the customer as opposed to how many people are using their products.

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Userpilot

JUNE 24, 2021

If your SaaS company is starting to see some traction, you’ve probably considered working with an onboarding platform in order to reduce Time To Value (TTV) for your users. But the million-dollar question is: which onboarding platform should you choose? What is an onboarding platform? Onboarding platform example #1: Userpilot.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Intercom, Inc.

MAY 12, 2020

It has other names, product judgment has other names too. So you’re just using your own judgment, like in a meeting or workshop or whatever, then you can use your own judgment to one, accurately predict what your customers need, want and value. And then two, design the right solution for them.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173