Remove 2014 Remove Product Marketing Remove Software Engineering Remove Weak Development Team
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Guru’s Rick Nucci on using automation to scale your customer experience

Intercom, Inc.

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. How did you all get to product-market fit ?

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Leading A High-Growth Company | David Cancel, Drift | BoS USA 2018

Business of Software Conference

Originally software engineer, long time ago no one on my team believes that anymore that I ever coded and then have started five companies and Drift is the fifth. So we’ve been kind of talking about the sub you started off as a product guy? DC : Yeah an engineer, software engineer and then yes.