Intercom, Inc.

FEBRUARY 6, 2020

Analysts estimate that by 2022, global corporate eLearning will grow to be a $30 billion market. When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing. Turning a sales objection into a unique differentiator. And the opportunity ahead is only getting bigger.

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Feedback Software Analytic Tools Research Software Data Visualization 243

Business of Software Conference

FEBRUARY 16, 2021

5:02 James Avery, Kevel: And then so that, that gets up to like, 2016 17 we hadn’t raised any more money, we got back to profitability. And then we, we started to sell like big enterprises. And yeah, 2022 can be the blowout BoS, you don’t want to make it huge, but I think it’d be great. until people scream.

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Feedback Software Weak Development Team Customer Communications Customer Experience 59

Intercom, Inc.

JULY 14, 2022

And so, in 2016, he joined Stripe, where he’s now the Head of Strategic Accounts for the Americas. We hadn’t sold to large enterprise technology companies, but that was the next segment we wanted to go after. James: Well, 2022 has been quite a year. Sales, he thought, would do just the trick. What’s next for you?

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118