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Sparking conversations: How every team can benefit from conversational support
Intercom, Inc.
JULY 19, 2021
In fact, when we engaged Forrester Consulting, an independent research firm, in April 2021 to explore how channel preferences are changing, they found that preference for messaging-based support has significantly grown since the beginning of the pandemic. Social advertising platform Smartly.io Increased business efficiency (58%).
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