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Why customer engagement is the key to business growth in 2022 and beyond
Intercom, Inc.
MARCH 28, 2022
Subsequently, McKinsey & Company found that the COVID-19 crisis had accelerated the digitization of customer interactions by several years. Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. This trend shows no signs of slowing down. More on that later.).
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